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Amit S. Mukherjee - Leading in the Digital World: How to Foster Creativity, Collaboration, and Inclusivity

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The definitive book on leadership in the digital era: why digital technologies call for leadership that emphasizes creativity, collaboration, and inclusivity.
Certain ideas about business leadership are held to be timeless, and certain characteristics of leaders--often including a square jaw, a deep voice, and extroversion--are said to be universal. In Leading in the Digital World, Amit Mukherjee argues that since digital technologies are changing everything else, how could they not change leadership ideologies and styles? As more people worldwide participate equally in business, those assumptions of a leaders ideal profile have become irrelevant. Offering a radical rethinking of leadership, Mukherjee shows why digital technologies call for a new kind of leader--one who emphasizes creativity, collaboration, and inclusivity.
Drawing on a global survey of 700 mid-tier to senior executives and interviews with C-level executives from around the world, Mukherjee explains how digital technologies are already reshaping organizations and work and what this means for leaders. For example, globally dispersed businesses cant reserve key leadership roles for people from exclusive groups; leadership must become inclusive, or fail. Leaders must learn to collaborate in a multipolar world of networked organizations, working with co-located and non-co-located colleagues. Leaders must lead for creativity rather than productivity. Focusing on practice, Mukherjee outlines goals and strategies, warns against unthinking assumptions, and explains how leaders can identify the mindsets, behaviors, and actions they need to pursue. With Leading in the Digital World, Mukherjee offers the definitive book on leadership for the digital era.

Amit S. Mukherjee: author's other books


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Pagebreaks of the print version
Management on the Cutting Edge Series from MIT Sloan Management Review Edited - photo 1

Management on the Cutting Edge Series from MIT Sloan Management Review

Edited by Paul Michelman

Published in cooperation with MIT Sloan Management Review

The AI Advantage: How to Put the Artificial Intelligence Revolution to Work

Thomas H. Davenport

The Technology Fallacy: How People Are the Real Key to Digital Transformation

Gerald C. Kane, Anh Nguyen Phillips, Jonathan Copulsky, and Garth Andrus

Designed for Digital: How to Architect Your Business for Sustained Success

Jeanne W. Ross, Cynthia M. Beath, and Martin Mocker

See Sooner, Act Faster: How Vigilant Leaders Thrive in an Era of Digital Turbulence

George S. Day and Paul J. H. Schoemaker

Leading in the Digital World: How to Foster Creativity, Collaboration, and Inclusivity

Amit S. Mukherjee

Leading in theDigital World

How to Foster Creativity,Collaboration, and Inclusivity

Amit S. Mukherjee

The MIT Press

Cambridge, Massachusetts

London, England

2020 Massachusetts Institute of Technology

All rights reserved. No part of this book may be reproduced in any form by any electronic or mechanical means (including photocopying, recording, or information storage and retrieval) without permission in writing from the publisher.

Library of Congress Cataloging-in-Publication Data

Names: Mukherjee, A. S. (Amit Shankar), author.

Title: Leading in the digital world : how to foster creativity, collaboration, and inclusivity / Amit S. Mukherjee.

Description: Cambridge, Massachusetts : The MIT Press, [2019] | Series: Management on the cutting edge | Includes bibliographical references and index.

Identifiers: LCCN 2019031915 | ISBN 9780262043946 (hardcover)

Subjects: LCSH: Technological innovations. | Creative ability. | Leadership.

Classification: LCC HD45 .M845 2019 | DDC 658.4/092--dc23 LC record available at https://lccn.loc.gov/2019031915

For Eric Mukherjee
Scholar-in-Training

and

Vijay Ghei
Extraordinary Creator

Contents
List of Figures
  1. Globally, when work is distributed, executives dont lead well across national differences and organizational boundaries.
  2. Worldwide, executives arent leading effectively across national differences and organizational boundaries (for regions with n > 50).
  3. Compared to ten years ago, the business environment has become more VUCA.
  4. The collaboration gap: Executives fall short of expectation worldwide (for regions with n > 50).
  5. The thinking gap: In general, thought content of work has risen, but executives themselves dont have to think more (for regions with n > 50).
  6. The creativity gap: Though there is a need to foster creativity and promote learning, executives dont think their own leaders do so well (for regions with n > 50).
  7. Executives worldwide arent taking peoples needs into account while implementing digital technology projects.
  8. Years of experience needed for cross-border or cross-organizational responsibilities (data are for 600 survey respondents).
  9. Network analysis of three groups in a company.
  10. Network analysis of three geographies in a company.
  11. The double diamond phases.
  12. The seven types of errors.
List of Table
  1. How the Producing Leader differs from the other models for leading creativity
Series Foreword

The world does not lack for management ideas. Thousands of researchers, practitioners, and other experts produce tens of thousands of articles, books, papers, posts, and podcasts each year. But only a scant few promise to truly move the needle on practice, and fewer still dare to reach into the future of what management will become. It is this rare breed of ideameaningful to practice, grounded in evidence, and built for the futurethat we seek to present in this series.

Paul Michelman

Editor in chief

MIT Sloan Management Review

Preface: What Can Yet Another Book on Leadership Possibly Say That Is Different?

Amazon.com recently offered over 50,000 results when I searched for business leadership books. So, you may justifiably ask, What makes this book different? Dont buy, borrow, or read this book if my response doesnt (at least) intrigue you.

Leadership Books Typically Adopt One of Two Fallacious Perspectives

The first fallacious perspective is Emulate this great man (usually a man) who behaved in this manner/acted thus/had these characteristics. The man is usually a very extroverted and very rich American or British of Caucasian ethnicity. These characteristics collectively exclude most people worldwideincluding most Americans, Brits, Canadians, Australians, and New Zealanders. Yet, they bias our views: Even recently, Ive heard superstar leadership professors at top schools extol the virtues of a square jaw and advise women to lower the pitch of their voices. Even if you personally conform to this flawed stereotype, you cant afford to believe it. Quite often in the digital world, the people wholl crucially influence (your) success wont conform to it.

The second fallacious perspective is Our research (with tons of data) shows that these competencies are key for leadership. These competency models unavoidably assume that competencies that were useful in the past continue to be so. Moreover, they often embody unfounded cultural assumptions. For example, one suggests that dutiful people are less likely to protect subordinates from superiors. This devalues the performance of billions of people from cultures where not being dutiful is explicitly dishonorable. No wonder that many Pacific Asian business executives want Asian models of leadership. But thats a flawed solution: Instead of substituting one cultural paradigm for another, business leadership standards in the digital world must embrace diverse peoples equally.

Moreover, Leadership Models Typically Ignore the Oversized Role of Technology

Leadership experts present their percepts as ageless and universal, rarely mentioning technology. Digital technology experts see leadership merely as a tool necessary for guiding complex projects. Both groups ignore the changes digital technologies are demanding of leaders.

A brilliant academic study of centuries of coevolution of technologies and business identified epochal transitions that produced tumultuous change. Each time, sets of novel technologieslike todays digital technologiesraised corporate performance by orders of magnitude. They had long arcs of impactdecades, even centuries, later, we still use them. Not surprisingly, embracers often thrived; those that didnt inevitably faltered.

Embracing these technology sets wasnt easy: The long-arc-of-impact technologies demanded very difficult transformations of work, values, and organizational structure that changed companies and even transformed societies.

Leading in the Digital World differs from all other leadership books because it provides a model of leadership that reflects the impact of digital technologies. Instead of jumping onto the bandwagon of disruptiona grossly overused term that has gotten disconnected from its originally intended meaningit describes precisely how digital technologies are upending the nature of work and organizational structures and, hence, the context for leadership.

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