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Gilbert G. Lenssen - Managing Sustainable Business

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Gilbert G. Lenssen Managing Sustainable Business

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Editors Gilbert G Lenssen and N Craig Smith Managing Sustainable Business - photo 1
Editors
Gilbert G. Lenssen and N. Craig Smith
Managing Sustainable Business An Executive Education Case and Textbook
Editors Gilbert G Lenssen ABIS The Academy of Business in Society - photo 2
Editors
Gilbert G. Lenssen
ABIS, The Academy of Business in Society, Brussels, Belgium
N. Craig Smith
INSEAD, Fontainebleau, France
INSEAD, Singapore, Singapore
ISBN 978-94-024-1142-3 e-ISBN 978-94-024-1144-7
https://doi.org/10.1007/978-94-024-1144-7
Library of Congress Control Number: 2018935248
Springer Science+Business Media B.V., part of Springer Nature 2019
This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.
The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

This Springer imprint is published by the registered company Springer Science+Business Media B.V. part of Springer Nature.

The registered company address is: Van Godewijckstraat 30, 3311 GX Dordrecht, The Netherlands

Foreword by Doug Baillie

This book provides an excellent framework for managers to pursue sustainable business in a strategic way. At the same time, it is a learning model, starting with the foundations of risk management and stakeholder management and moving on to the more complex challenges of strategic differentiation and business model innovation. The most challenging part however is the organizational change management and talent development which needs to follow or go hand in hand with the strategic processes.

The wealth of case studies and supporting texts is derived from the legacy of ABIS The Academy of Business in Society where business schools and companies are working together to enhance the knowledge base for sustainable business. The book follows the rationale of the business manager in a very practical manner, and I hope it will be widely used in executive education and become a core part of learning and talent development.

Doug Baillie
Foreword by Daniel Janssen

Before I joined Solvay S.A., I was the CEO of a pharmaceutical company, the chairman of the Belgian Employers Association and one of the hundred founders of the Club of Rome in 1968. I was convinced of the necessity of sustainability whether environmental, social or ethical.

During my stay at the helm of Solvay S.A. (19842006), our global company became even more global and even more conscious of the rising global sustainability challenges. As a 150-year-old family-controlled company, we understood very well what sustainability meant. My management colleagues and I, with the support of my family shareholders, decided increasingly to take strategic decisions and operational execution only when we could grow profitably in a sustainable way, with due respect for environmental, social and ethical issues. With these principles in mind, we have reorganized some businesses, we have sold businesses where we could no longer see profitable growth with sustainability, and we have acquired businesses where we could see growth with sustainable profitability.

This book offers managers a systematic approach for pursuing sustainable profitability by integrating economic, social, environmental and ethical dimensions in business strategy and decision-making. As a member of the INSEAD Advisory Council, I have argued for a long time that the future of capitalism is in peril if despite its global and remarkable successes business cannot control and minimize its failures and excesses (greed, inequality, corruption, climate change, social injustice, etc.). The solution must be a more sustainable market economy. I am convinced that businesses, when profitable, sustainable and innovative, are a force for good, for a better world. I think therefore that the business schools curriculum should address the sustainability challenges in serious ways. I am very happy to see that this book offers a down-to-earth framework for making this happen. I congratulate the editors and the authors for their unique contribution to business education.

Daniel Janssen
Managing Sustainable Business in a Global Context

In this chapter, we are presenting an outline of the conceptual framework for this book. This framework is also a step-by-step model for managers to identify risks and opportunities for sustainable business and therefore also a managerial framework for decision making, as well as a supervisory framework for the board.

As set out in the introductory chapter, the key to sustainable business is in achieving the right balance between managing competitiveness and profitability for attractive returns to shareholders with managing the political, social and ecological context of the business which in turn can enhance competitiveness and profitability. Managing the context of the business is focused on both protecting value against sustainability risks and creating new value from sustainability opportunities. In managing context, the business is perceived as generating benefits for all stakeholders (including its shareholders) and as a credible and trustworthy player for these stakeholders.

Sustainable business is achieved by integrating context issues into the business model and competitive strategy, laying the foundations for long-term profitable growth. The model we propose is designed in six steps which are the six modules of the book:
  1. Risk Management focusses on the accountabilities of the business and consists of knowledge management of inside-out impacts of the business model and the business strategy. Risk management is about managing accountabilities for impacts (externalities) in shifting social contract environments. Oil companies like Shell and BP are held accountable for all environmental impacts, even if they operate within the law and governmental regulation (Shell) or if the impacts have been caused by a subcontractor (BP).

  2. Issues Management focusses on the more vague responsibilities of the business and consists of knowledge management of outside-in impacts of new issues from the business environment on the business. Issues management is about adopting appropriate organisational responses for latent, emerging and maturing issues of responsibility. In the face of controversy on child labour, Nike had to shift from a defensive and compliance approach to a strategic approach by changing its business model and seeking industry sector agreements as the child labour issue matured over the years.

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