Robert Anthony - Management Control Systems

Chapter

Case number

Case title and authors

Key concepts covered

1.1

Management Control Problems

Frank Hartmann, Erasmus University

control problems, management control, managerial decisions, managerial behaviour and culture

1.2

Wal-Mart Stores, Inc.

Vijay Govindarajan and Julie B. Lang, Tuck School of Business at Dartmouth

strategy, cost reduction, management control system design

1.3

PCL: A Breakdown in the Enforcement of Management Control

Grace Loo, The University of Hong Kong

control problems, incentives, performance measurement, internal control

2.1

Management Control Problems

Frank Hartmann, Erasmus University

control problems, management control, managerial decisions, managerial behaviour and culture, cybernetic control, corporate failure and control

2.2

Nucor Corporation (A)

Vijay Govindarajan, Tuck School of Business at Dartmouth

control and HR, control and logistics, control and knowledge management

2.3

PremiumSoft: Managing Creative People

Melissa Moi, The University of Hong Kong

management control and HR, control and culture, control and innovation

3.1

Corporate Governance in Three Economies: Germany, Japan, and the United States

Robert M. Conroy, University of Virginia Darden School Foundation

culture and corporate governance, governance and control

3.2

The Body Shop: Developing a Roadmap for Corporate Social Responsibility

Mark Esposito, U21Global Graduate School Pte Ltd.

corporate social responsibility, stakeholder theory

3.3

Tough Decisions at Marks and Spencer

Robert G. Eccles, George Serafeim and Kyle Armbrester, Harvard Business School

sustainability, corporate social responsibility, stakeholder theory

3.4

Unintended Acceleration: Toyotas Recall Crisis

David Austen-Smith, Daniel Diermeier, and Eitan Zemel (NYU Stern), Kellogg School of Management at Northwestern University

quality, crisis, media relations, corporate communication

3.5

ABBs Hydropower Sustainability Dilemma

Timo Busch, Kathleen McCarthy and Vincent Dessain, Richard Ivey School of Business Foundation

sustainability, stakeholder theory, crisis, corporate reputation

4.1

William Oliver Bootmaker

James Rafferty and Michael Lucas, University of Buckingham

strategy and management control, pricing

4.2

Encyclopdia Britannica, Inc. (A)

Vijay Govindarajan and Praveen K. Kopall, Tuck School of Business at Dartmouth College

strategy, change, management control, competition

4.3

Encyclopdia Britannica, Inc. (B)

Vijay Govindarajan and Praveen K. Kopall, Tuck School of Business at Dartmouth College

strategy, change, management control, competition

4.4

Encyclopdia Britannica, Inc. (C)

Vijay Govindarajan and Praveen K. Kopall, Tuck School of Business at Dartmouth College

strategy, change, management control, competition

4.5

Cisco Systems (A)

Phil Anderson, Vijay Govindarajan, Chris Trimble and Katrina Veerman, Tuck School of Business at Dartmouth College

marketing strategy and control, technological innovation and control

4.6

Cisco Systems (B)

Phil Anderson, Vijay Govindarajan, Chris Trimble and Katrina Veerman, Tuck School of Business at Dartmouth College

marketing strategy, innovation, compensation

5.1

Management Control Problems

Frank Hartmann, Erasmus University

management control and agency problems, decentralization, outsourcing

5.2

Southwest Airlines Corporation

Vijay Govindarajan, Julie B. Lang and Suraj Prabhu, Tuck School of Business at Dartmouth College

management control and HR, strategy, culture

5.3

Governance and Control at AXA

Indu P, ICMR Center for Management Research

governance and management control, globalization, control in multinationals, centralization and decentralization

6.1

BookWorm

Ebba Sjgren, Stockholm School of Economics

responsibility centres, discretionary expense centres, profit centres

6.2

MoreSki

Malin Lund, Stockholm School of Economics

responsibility centres, discretionary expense centres, engineered expense centres, revenue centres, decentralization

6.3

Bara Products, S.A.

David W. Young, The Crimson Group, Inc.