Bryant - Quick and Nimble: Lessons from Leading CEOs on How to Create a Culture of Innovation

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To my parents

CONTENTS

LIST OF INTERVIEWS

Jeremy Allaire, CEO, Brightcove

Nancy Aossey, CEO, International Medical Corps

Shellye Archambeau, CEO, MetricStream

Amy Astley, editor in chief, Teen Vogue

Joel Babbit, CEO, Mother Nature Network

Romil Bahl, CEO, PRGX

Chris Barbin, CEO, Appirio

David Barger, CEO, JetBlue

Carl Bass, CEO, Autodesk

Mario Batali, chef

Charlotte Beers, former CEO, Ogilvy & Mather Worldwide

Seth Besmertnik, CEO, Conductor

Lars Bjrk, CEO, QlikTech

Lynn Blodgett, CEO, ACS

Laszlo Bock, senior vice president for people operations, Google

Bob Brennan, former CEO, Iron Mountain

Linda Lausell Bryant, executive director, Inwood House

Tim Bucher, former CEO, TastingRoom.com

Richard R. Buery Jr., CEO, Childrens Aid Society

Geoffrey Canada, CEO, Harlem Childrens Zone

Steve Case, CEO, Revolution

Annette Catino, CEO, QualCare

Laura Ching, chief merchandising officer, TinyPrints.com

Cathy Choi, president, Bulbrite

Andrew Cosslett, former CEO, Intercontinental Hotels Group

Susan Credle, chief creative officer, Leo Burnett USA

Dennis Crowley, CEO, Foursquare

Chris Cunningham, CEO, Appssavvy

Barbara DeBuono, CEO, Orbis International

Tracy Dolgin, CEO, YES Network

Robin Domeniconi, former chief brand officer, Elle Group

John Donahoe, CEO, eBay

John Donovan, senior executive vice president of AT&T Technology and Network Operations

John Duffy, CEO, 3Cinteractive

Kris Duggan, chief strategy officer, Badgeville

Liz Elting, co-CEO, TransPerfect

Richard D. Fain, CEO, Royal Caribbean Cruises

Deborah Farrington, general partner, StarVest Partners

Kenneth Feld, CEO, Feld Entertainment

Pamela Fields, CEO, Stetson

Kathleen Flanagan, CEO, Abt Associates

Bill Flemming, president, Skanska USA Building

Christine Fruechte, CEO, Colle + McVoy

Mark Fuller, CEO, WET Design

Russell Goldsmith, CEO, City National Bank

Ilene Gordon, CEO, Ingredion

William D. Green, former CEO, Accenture

Julie Greenwald, COO, Atlantic Records Group

F. Mark Gumz, former CEO, Olympus Corporation of the Americas

Amy Gutmann, president, University of Pennsylvania

Jen Guzman, CEO, Stella & Chewys

Ori Hadomi, CEO, Mazor Robotics

Katherine Hays, CEO, GenArts

Linda Heasley, former CEO, The Limited

Daniel T. Hendrix, CEO, Interface

Angie Hicks, chief marketing officer, Angies List

Tony Hsieh, CEO, Zappos.com

Jen-Hsun Huang, CEO, Nvidia

Joseph Jimenez, CEO, Novartis

Robert L. Johnson, chairman, RLJ Companies

Lily Kanter, cofounder, Serena & Lily

Marjorie Kaplan, president, Animal Planet and Science cable networks

Jeffrey Katzenberg, CEO, DreamWorks Animation

Ivar Kroghrud, lead strategist, QuestBack

Barbara J. Krumsiek, CEO, Calvert Investments

Arkadi Kuhlmann, former CEO, ING Direct

Andy Lansing, CEO, Levy Restaurants

Sir Terry Leahy, former CEO, Tesco

Michael Lebowitz, CEO, Big Spaceship

Niki Leondakis, president and COO, Kimpton Hotels and Restaurants

Dawn Lepore, former CEO, Drugstore.com

Ben Lerer, CEO, Thrillist Media Group

Aaron Levie, CEO, Box

Phil Libin, CEO, Evernote

Selina Lo, CEO, Ruckus Wireless

Robert LoCascio, CEO, LivePerson

Doreen Lorenzo, president, Frog Design

Peter Lscher, CEO, Siemens

Susan Lyne, vice chairman, Gilt Groupe

Gregory B. Maffei, CEO, Liberty Media

Sheila Lirio Marcelo, CEO, Care.com

Paul Maritz, former CEO, VMware

Michael Mathieu, former CEO, YuMe

Tracey Matura, general manager, Smart Car

Karen May, vice president for people development, Google

Chauncey C. Mayfield, CEO, MayfieldGentry Realty Advisors

Andy Mills, president, Medline Industries

Jenny Ming, CEO, Charlotte Russe

Jarrod Moses, CEO, United Entertainment Group

Robert J. Murray, CEO, iProspect

Christopher J. Nassetta, CEO, Hilton Worldwide

Vineet Nayar, CEO, HCL Technologies

John Nottingham, co-president, Nottingham Spirk

David C. Novak, CEO, Yum Brands

Jacqueline Novogratz, CEO, Acumen Fund

Dominic Orr, CEO, Aruba Networks

Dinesh C. Paliwal, CEO, Harman International Industries

Victoria Ransom, CEO, Wildfire

Abbe Raven, CEO, A&E Television Networks

Ken Rees, CEO, Think Finance

John Riccitiello, former CEO, Electronic Arts

Laurel J. Richie, president, WNBA

David Rock, director, NeuroLeadership Institute

Dan Rosensweig, CEO, Chegg

Marcus Ryu, CEO, Guidewire

David Sacks, CEO, Yammer

Stephen I. Sadove, CEO, Saks

Enrique Salem, former CEO, Symantec

Martha S. Samuelson, CEO, Analysis Group

Brent Saunders, former CEO, Bausch & Lomb

Kathy Savitt, former CEO, Lockerz

Dan Schneider, CEO, SIB Development and Consulting

Amy Schulman, executive vice president and general counsel, Pfizer

Niraj Shah, CEO, Wayfair.com

Ronald M. Shaich, chairman and co-CEO, Panera Bread

Kevin Sharer, former CEO, Amgen

Mike Sheehan, CEO, Hill Holliday

Irwin D. Simon, CEO, Hain Celestial Group

Ryan Smith, CEO, Qualtrics

John Spirk, co-president, Nottingham Spirk

Caryl M. Stern, CEO, U.S. Fund for UNICEF

Steve Stoute, CEO, Translation LLC; chairman, Carols Daughter

Tracy Streckenbach, CEO, Hillview Consulting

Shivan S. Subramaniam, CEO, FM Global

Mark B. Templeton, CEO, Citrix

Andrew M. Thompson, CEO, Proteus Digital Health

Terry Tietzen, CEO, Edatanetworks

Kip Tindell, CEO, The Container Store

Tony Tjan, CEO, Cue Ball

Alan Trefler, CEO, Pegasystems

Geoff Vuleta, CEO, Fahrenheit 212

Jeff Weiner, CEO, LinkedIn

Harry West, CEO, Continuum

Jim Whitehurst, CEO, Red Hat

Shawn H. Wilson, president, Ushers New Look Foundation

Catherine Winder, former president, Rainmaker Entertainment

Will Wright, video game designer

Laura Yecies, former CEO, SugarSync

Kyle Zimmer, CEO, First Book

AUTHORS NOTE

The material in this book is derived in part from the authors interviews with more than two hundred CEOs and other top executivesthough not all are directly quoted in this bookat companies that range in size from small start-ups to large multinational corporations, as well as nonprofit organizations. The executives responses were recorded, transcribed, and condensed for publication. Their job titles reflect the status, except where noted, of the executives at the time they were interviewed. The conversations occurred between March 2009 and May 2013.

INTRODUCTION

We aspire to be the largest small company in our space.

When Dominic Orr, the CEO of the wireless technology company Aruba Networks, said those words, he crystallized a goal I had heard many leaders express during the more than two hundred interviews Ive conducted for the Corner Office feature in the New York Times . And that idea ultimately helped frame the question that drives this book: How can a company foster a quick and nimble culturewith the enviable qualities of many start-upseven as it grows?

All leaders and managers face this challenge, regardless of the size of their companies. Even the founders of Google have worried about losing the start-up magic that helped propel the search engines phenomenal growth. When Larry Page announced in January 2011 that he was taking over the CEO role from Eric Schmidt, he explained to reporters that the company needed to move faster and recapture the agility of its early days, before it grew into a colossus.