Gamlem Cornelia - The Big Book of HR, Revised and Updated Edition

Praise for The Big Book of HR

Gamlem and Mitchell have done a brilliant job of providing a roadmap for the secrets of successfully managing people in todays complex business environment. The authors understand the history and roots of the human resources profession as well as the importance of embracing change to meet the challenges of the present and the future. The Big Book of HR is comprehensive, yet concise and is an essential reference for every HR professional, manager and business owner.

Mary Walter Arthur, SPHR, director, Talent Acquisition, Enviva Biomass

I am pleased to see such a robust resource that will help guide human resource professionals in their human capital investment. This book provides a human capital framework for areas in selecting and retaining top talent, employee engagement programs, and total rewards. These types of programs will help drive the strategy and mission of the organization, lead to a highly engaged, committed workforce and significantly improve overall performance and profitability.

Angela Galyean, vice president, Human Resources, Intelsat

I am excited about this new edition of The Big Book of HRa comprehensive HR management guidebook. Offering practical and useful tips to put knowledge into practice, this is a must have for managers of all levels. Im recommending it for use in my organization.

Judy Perrault, CEO, Mindbank

In this comprehensive book, the authors provide readers with a wealth of information, stories, resources, and discussion questions to guide you through the wonderful world of human resources. Mitchell and Gamlem are respected experts in HR and have generously shared their knowledge and experiences in this valuable new book.

Sharon Armstrong, author of The Essential Performance Review Handbook
and The Essential HR Handbook

To attain wisdom, you must first learn the language of your audience. Next you must walk in their shoes, cut down a few trees in the forest and blaze a new trail on your own. Finally, you need to simplify and just know where that 5-cent washer needs to go to keep the Rube Goldberg contraption running well. The Big Book of HR, like its two authors, rises to and even transcends all three levels.

Gerry Crispin, SPHR, co-founder, CareerXroads

The Big Book of HR is a great HR reference book that covers virtually all areas of the human resources fielda one source of relevant information. The chapters include everything from the legal aspects of the employment relationship to the core function of HR which is attracting and developing talent for the organization. It is a practical guide which is easy to follow and provides solid recommendations on how to lead an HR organization for the benefit of the enterprise it supports. If I could only have one HR book on my shelf, this would be the one.

Gus Siekierka, retired VP and chief HR officer, CSC

HR Professionals: Buy it, read it, rely on it and you will never regret it! Although there are lots of books on HR, The Big Book of HR is best guide for an HR practitioner out there. Regardless if you are new to the profession or tenured, The Big Book will become a reference companion to your daily work. Throughout the book it is extremely clear that Mitchell and Gamlem are seasoned professionals in the industry. Their ability to break down the concepts and apply the to situations an HR professional will come across daily ensure that this book will be well worn and dog eared. I was very impressed by the way they conveyed insights or things to be aware of that most practitioners only learn through trial and error. I wish I had this book when I was starting out! The book also allows you to lean on leaders in the HR profession as if they were sitting in the desk beside you.

Sarah Rajtick, principal, Rajtick Consulting

Revised and Updated Edition

Barbara Mitchell and Cornelia Gamlem

Copyright 2017 by Barbara Mitchell and Cornelia Gamlem

All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press.

THE BIG BOOK OF HR, REVISED AND UPDATED EDITION

Edited by Jodie Brandon

Typeset by Diana Ghazzawi

Original cover design by Rob Johnson/toprotype

Printed in the U.S.A.

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Library of Congress Cataloging-in-Publication Data

CIP Data Available Upon Request.

This book is dedicated to my family, who have encouraged me in this project and in so many other ways! Thanks for always being there.
Barbara Mitchell

This book is dedicated to my parents, Vincent and Cornelia Gibaldi, who taught me the value of hard work and integrity. I wish they were here to share this milestone with me.
Cornelia Gamlem

In memory of R. Gregory Green, SPHR, GPHR. Your leadership helped the HR profession soar to great heights.

During our journey in writing this book, we had many friends who helped us to bring it to completion.

We can never express enough gratitude to some special contributors: Susan Devereaux, who edited and formatted the manuscript for us. Susans insights and great questions helped us write what we hope is a highly readable book. Our valued colleague and friend Mary Jane Sinclair, who shared her vast expertise and experience by writing a critical chapter about developing a salary structure for us. Another valued colleague and friend, Jennifer Whitcomb, who wrote the coaching chapter for us. A good friend and legal advisor, Robin McCune, who brought her years of experience practicing employment law to review and edit the legal landscape portions of this book.

Others who lent a hand along the way include Sharon Armstrong, Mary Walter Arthur, Leslie Borta, Angela Galyean, Becky Hadeed, Linda Keller, Gary Cluff, Gary Kushner, Suzanne Logan, Tom Murphy, Lance Richards, John White, and Melanie Young.

Thanks to our literary agent, Marilyn Allen, for her help and advice, and to everyone at Career Press for their support and their confidence in us!

Finally, a special thanks from Cornelia to Carl Gamlem and Erik Gamlem, who supported this effort in ways I cannot describe. And from Barbara, special thanks to the Mitchell family, Reebel family, Lohr family, Waites family, Parnaby family, Donegan family, and McGuire family for unconditional love and support always.

The Big Book of HR is published only as an informational guide. The reader should keep in mind that although it is designed to provide accurate and current information on employment law compliance issues as of the date of publication, the information contained herein is general in nature and is not intended to be relied upon as legal advice. Laws and regulations are not static and they frequently change. Neither the information in this book, nor any information found on the Internet, should be a substitute for legal advice. The resolution of each circumstance encountered by readers should ultimately be determined on a case-by-case basis, depending upon the particular facts, and legal counsel should be sought as appropriate.