Mary F. Cook - The AMA handbook for employee recruitment and retention

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title	:	The AMA Handbook for Employee Recruitment and Retention
author	:	Cook, Mary F.
publisher	:	AMACOM Books
isbn10 | asin	:	0814401090
print isbn13	:	9780814401095
ebook isbn13	:	9780585040097
language	:	English
subject	Employee retention, Employees--Recruiting, Employee selection, Personnel management.
publication date	:	1992
lcc	:	HF5549.5.R44A45 1992eb
ddc	:	658.3/11
subject	:	Employee retention, Employees--Recruiting, Employee selection, Personnel management.

Page iii The AMA Handbook for Employee Recruitment and Retention Mary F. Cook, Editor amacom American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Toronto Mexico City

Page iv Library of Congress Cataloging-in-Publication Data The AMA handbook for employee recruitment and retention / Mary F. Cook, editor. p. cm. Includes bibliographical references and index. ISBN 0-8144-0109-0 1. EmployeesRecruiting. 2. Employee selection. 3. Personnel management. I. Cook, Mary F., 1937- .II. American Management Association. III. Title: American Management Association handbook for employee recruitment and retention. HF5549.5.R44A45 1992 658.3' 11dc20917352 CIP 1992 AMACOM, a division of American Management Association, New York. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10020. Printing number 10 9 8 7 6 5 4 3

Page v CONTENTS Acknowledgments vii Introduction Mary F. Cook, Mary Cook & Associates 1 Part I Preparing for Workforce 2000 5 1 Workplace 2000: Prospects and Challenges Mary F. Cook, Mary Cook & Associates 7 2 Human Resources Planning Mary F. Cook, Mary Cook & Associates 18 Part II The Hiring Process 37 3 Recruiting Mary F. Cook, Mary Cook & Associates 39 4 Interviewing Mary F. Cook, Mary Cook & Associates 66 5 Testing Diane Arthur, Arthur Associates Management Consultants, Ltd. 86 6 Selection Mary F. Cook, Mary Cook & Associates; with David C. McClelland, Ph.D., Harvard University (emeritus) and McBer and Company, and Lyle M. Spencer, Jr., Ph.D., McBer and Company 104 7 Orientation Mary F. Cook, Mary Cook & Associates 133 Part III Compensation and Benefits 149 8 Basic Compensation Robert M. James, Hay Management Consultants 151 9 Executive and Alternative Compensation Robert C. Ochsner, Hay Management Consultants, and Steven E. Gross, Hay Management Consultants 178 10 Standard Benefits Carol Benjamin, The Wyatt Company 205 11 Flexible Benefits Carol Benjamin, The Wyatt Company 227

Page vi Part IV Employee Relations and Recruitment and Retention 245 12 Employee Assistance Programs Dale A. Masi, D.S.W., University of Maryland School of Social Work and Masi Research Consultants, Inc. 247 13 Performance Management Andrew M. Geller, Ph.D., Hay Management Consultants

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