Incorporating practitioner insights, theoretical interpretations and popular methodologies, Hartley provides a practical framework for developing personal competence, professional capability and organisational maturity in project management.
Steven Boyd PhD FAPI GAICD, Program Coordinator, Property Economics and Development, University of the Sunshine Coast
suitable for any type of project, the text was relevant, the content easy to follow and it actually challenged and changed my thinking around how I have always managed my projects.
Paul McQuaid, Inspector, Queensland Police Service
combination of real experience, theoretical knowledge, practical suggestions and even humour (which I enjoyed), and written in an easy to understand and captivating manner.
Lisa Smith, Executive Manager, Human Resources, STEPS Group Australia
a practical and useful resource that added significantly to my understanding of the bigger picture with the tools to actually plan, manage and control the project instead of letting the project manage me like every other time.
Gabriel Oriti, Operations Manager, BEVCO NT
Also by Stephen Hartley
Professional Project Management: Bridging Complexity, Uncertainty and Change
Project Management: Principles, Processes and Practice
Project Management: Integrating Strategy, Change and Operations
The Trainers Toolbox: Authentic Case Studies and Vignettes for Trainers, Educators, Consultants and Facilitators
This edition published by Allen & Unwin in 2018
First published by Pearson Education as Project Management: A Competency-Based Approach in 2003
Copyright Stephen Hartley 2018
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission in writing from the publisher. The Australian Copyright Act 1968 (the Act) allows a maximum of one chapter or 10 per cent of this book, whichever is the greater, to be photocopied by any educational institution for its educational purposes provided that the educational institution (or body that administers it) has given a remuneration notice to the Copyright Agency (Australia) under the Act.
Allen & Unwin
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ISBN 978 1 76063 178 9
eISBN 978 1 76063 567 1
The author refers to PMBOK, PRINCE2, MBTI, Disc and Belbin many times in the book.
They are all trademarked and the appropriate symbol appears against the names the first time they appear in the body of the text. Thereafter, they are used without the symbol.
Internal design by Midland Typesetters, Australia
Index by Puddingburn Publishing Services Pty Ltd
Set by Midland Typesetters, Australia
Cover design: Julia Eim
Cover image: iStock
For my parents, Alexander William Hartley and Kathleen May Hartley (ne Kohn), for giving me what they never had: the opportunity to learn.
Contents
Tables
Figures
AC | actual costs |
ADR | alternate dispute resolution |
BAC | budget at completion |
BAU | business as usual |
CEO | chief executive officer |
CIO | chief information officer |
COO | chief operating officer |
CPI | cost performance index |
CPM | critical path method |
CV | cost variance |
D&C | design and construct |
DCF | discounted cash flow |
DSDM | Dynamic Systems Development Method |
EAC | estimate at completion |
EOI | expression of interest |
EOT | extension of time |
ETC | estimate to complete |
EV | earned value |
EVA | earned value analysis |
EVM | earned value management |
HRM | human resource management |
IFB | invitation for bid |
ISO | International Organization for Standardization |
ITT | invitation to tender |
KPI | key performance indicators |
KRAC | keep, remove, add, change |
MBTI | Myers-Briggs Type Indicator |
MoSCoW | must have, should have, could have, wont have |
MOU | memorandum of understanding |
MSDS | material data safety sheet |
NPV | net present value |
PARIS | participate, approve, responsible, inform, signoff |
PBOK | personal body of knowledge |
PC | practical completion |
PDCA | plan, do, check, act |
PERT | Program evaluation review technique |
PMBOK | Project Management Body of Knowledge |
PMCD | project management competency development [framework] |
PMMM | project management maturity model |
PMO | project management office |
PO | project office |
PRINCE2 | projects in controlled environments |
PSG | project steering group |
PV | planned value |
RACI | responsible, approve, consult, inform |
RBS | risk breakdown structure |
RFI | request for information |
RFQ | request for quotation |
RFT | request for tender |
ROI | return on investment |
RPL | recognition of prior learning |
SEAM | stakeholder engagement assessment matrix |
SLA | service level agreement |
SMART | specific, measurable, achievable, realistic, timeframed |
SME | subject-matter experts |
SMP | stakeholder management plan |
SOP | standard operating procedure |
SOW | statement of work |
SPI | schedule performance index |
SPMO | strategic management project office |
SV | schedule variance |
SWOT | strengths, weaknesses, opportunities and threats |
TBC | total budgeted cost |
TCPI | to-complete performance index |
TOC | theory of constraints |
TQM | total quality management |
VAC | variance at completion |
WBS | work breakdown structure |
WHS | work, health and safety |
Stephen Hartley is a leading practitioner, consultant, educator, researcher, author and coach in project management.
Drawing on 25 years cross-industry experience, and with numerous industry, vocational and academic qualifications, Stephen is renowned for his expertise, refreshing honesty, personal insight, and an easy and engaging writing style that readersboth students, instructors and clientsfind appealing and sometimes even entertaining.