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Paul C. Dinsmore PMP - The AMA Handbook of Project Management

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Projects are the life blood of any organization. Revised to reflect the latest changes to A Guide to the Project Management Body of Knowledge and the Project Management Professional Exam, the fourth edition of The AMA Handbook of Project Management provides readers with a clear overview of a complex discipline. Covering everything from individual projects to programs and strategic alignment, it addresses: project initiation and planning; communication and interpersonal skills; scheduling, budgeting and meeting business objectives; managing political and resource issues; implementing a PMO; and measuring value and competencies. The book compiles essays and advice from the fields top professionals and features new chapters on stakeholder management, agile project management, program management, project governance, knowledge management, and more. Updated with fresh examples, case studies and solutions to specific project management dilemmas, it remains an essential reference to the critical concepts and theories all project managers must master.

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THE AMA HANDBOOK OF PROJECT MANAGEMENT

FOURTH EDITION

Edited By

PAUL C. DINSMORE, PMP

JEANNETTE CABANIS-BREWIN

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View all the AMACOM titles at: www.amacombooks.org
American Management Association: www.amanet.org

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Library of Congress Cataloging-in-Publication Data

The AMA handbook of project management / edited by Paul C. Dinsmore, PMP. Jeannette Cabanis-Brewin. Fourth edition.

pages cm

Includes bibliographical references and index.

ISBN 978-0-8144-3339-3 ISBN 0-8144-3332-4 1. Project managementHandbooks, manuals, etc. I. Dinsmore, Paul C. II. Cabanis-Brewin, Jeannette.

HD69.P75A46 2014

658.4'04dc23 2013041497

2014 Amacom Books, a division of the American Management Association.

All rights reserved.

Printed in the United States of America.

Trademark information about PMI, the Project Management Institute, Inc., is to be found on Page x.

This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019

The scanning, uploading, or distribution of this book via the Internet or any other means without the express permission of the publisher is illegal and punishable by law. Please purchase only authorized electronic editions of this work and do not participate in or encourage piracy of copyrighted materials, electronically or otherwise. Your support of the authors rights is appreciated.

About AMA

American Management Association ( www.amanet.org ) is a world leader in talent development, advancing the skills of individuals to drive business success. Our mission is to support the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books and research. AMAs approach to improving performance combines experiential learninglearning through doingwith opportunities for ongoing professional growth at every step of ones career journey.

Printing number

10 9 8 7 6 5 4 3 2 1

CONTENTS

David I. Cleland, PHD, FPMI

Paul C. Dinsmore, PMP, and Jeannette Cabanis-Brewin

JOAN KNUTSON, PMP, AND FRANCIS M. WEBSTER, JR., PHD

ALAN M. STRETTON AND LYNN H. CRAWFORD

GEREE STREUN, PMP, CSQE, PMI-ACP, CSSGB, CSM

PETER W.G. MORRIS AND ANDREW EDKINS

DAVID L. PELLS

WILLIAM P. ATHAYDE, JD, PMP

LYNN H. CRAWFORD

GEREE STREUN, PMP, CSQE, PMI-ACP, CSSGB, CSM

RUTH H. ELSWICK, PMP

VALIS HOUSTON, PMP

PAUL LOMBARD, PMP, CQM

GEREE STREUN, PMP, CSQE, PMI-ACP, CSSGB, CSM

HANS J. THAMHAIN, PHD, PMP

RUTH H. ELSWICK, PMP

DAVID HILLSON, PHD, PMP, PHI FELLOW, HONFAPM, FIRM, FRSA

JUDITH A. EDWARDS, PHD, PMP, IEEE (SM)

RANDALL L. ENGLUND

THEODORE R. BOCCUZZI, PMP

J. KENT CRAWFORD, PMP, AND JEANNETTE CABANIS-BREWIN

THOMAS MENGEL, PHD, PMP

JANICE THOMAS, PHD

DEBORAH BIGELOW CRAWFORD, PMP

JEANNETTE CABANIS-BREWIN AND JAMES S. PENNYPACKER

KAM JUGDEV, PHD, PMP

CHRIS VANDERSLUIS

GERALD I. KENDALL, PMP

PAUL C. DINSMORE, PMP, AND LUIZ ROCHA, PMP

JAMES S. PENNYPACKER AND DEBORAH BIGELOW CRAWFORD, PMP

D. ALLEN YOUNG, PMP

LOWELL DYE, PMP

GINGER LEVIN, PHD, PMP, PGMP

J. KENT CRAWFORD, PMP, AND JEANNETTE CABANIS-BREWIN

LEE R. LAMBERT, PMP

RANDALL L. ENGLUND

FRANK PATRICK

RIP STAUFFER

ALAN MENDELSSOHN AND MICHAEL HOWELL, ASQ

PAUL C. DINSMORE, PMP

PAUL C. DINSMORE, PMP, AND MANUEL M. BENITEZ CODAS

ALAN LEVINE

KAREN R.J. WHITE, CSM, PMP

RICHARD MALTZMAN, PMP, AND DAVID SHIRLEY, PMP

CHRISTOPHER SAUER

KAREN R.J. WHITE, CSM, PMP

STAN VERAART, PMP, SA CERTIFIED ARBORIST, AND DONALD ROSS

JEANNETTE CABANIS-BREWIN

ROBIN MARKLE DUMAS, MBA

MARY YANOCHA

JANICE WEAVER, PMP

LUIZ ROCHA, PMP, AND VIANNA TAVARES, MSC, MBA, SCPM, PMP

FREE SAMPLE CHAPTER FROM Identifying and Managing Project Risk
by Tom Kendrick, PMP

PMI (the Project Management Institute)

PMI and the PMI logo are service and trademarks of the Project Management Institute, Inc., which are registered in the United States of America and other nations; PMP and the PMP logo are certification marks of the Project Management Institute, Inc., which are registered in the United States of America and other nations; PMBOK, PM Network, and PMI Today are trademarks of the Project Management Institute, Inc., which are registered in the United States of America and other nations;... building professionalism in project management... is a trade and service mark of the Project Management Institute, Inc., which is registered in the United States of America and other nations; and the Project Management Journal logo is a trademark of the Project Management Institute, Inc.

PMI did not participate in the development of this publication and has not reviewed the content for accuracy. PMI does not endorse or otherwise sponsor this publication and makes no warranty, guarantees, or representationexpressed or impliedas to its accuracy or content. PMI does not have any financial interest in this publication and has not contributed any financial resources.

FOREWORD

Although it might be considered difficult to improve on a book that has already won the highest honor in its fieldthe Project Management Institutes 2007 literature awardthe fourth edition of this classic handbook provides an updated set of principles and processes for those managers and professionals who want to expand their understanding of the theory and practice of project management.

There is a deluge of books being published about project management. Unfortunately, all too many of these books have taken information from existing books and cast them in a slightly different light, resulting in minor contributions to the growing book literature. This handbook by Paul Dinsmore and Jeannette Cabanis-Brewin is a refreshing change that presents the best state-of-the-art literature in the theory and process of project management.

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