Bhaskar Ghosh - The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI

Praise for

THE AUTOMATION ADVANTAGE

This book is a practical guide for how to make an impact and realize value from automation. There is a strong focus on the real-world execution of an automation strategy that makes it an accessible must-read for both a business management and technology audience.

MIKE CRISAFULLI, SVP of Software Engineering at Comcast

Consistently creating value with technology is hard. The Automation Advantage makes it simple. The authors lay out a comprehensive path using modern techniques that will be appreciated by both the thinker and the practitioner.

MARK SPYKERMAN, Chief Information Officer of AmerisourceBergen

The pandemic has required businesses to hit the fast-forward button on adopting technology while becoming agile enough to be ready for what emerges next. The Automation Advantage couldnt have come at a better time, providing a comprehensive road map to launch automation and AI initiatives at scale and accelerating technology-driven transformation.

PAUL DAUGHERTY, Group Chief Executive Technology and Chief Technology Officer of Accenture and coauthor of Human+Machine

A brilliant field manual for the coming Automation Age.

RICHARD DAVENI, Bakala Professor of Strategy at Tuck School of Business at Dartmouth College and author of The Pan-Industrial Revolution

As with any transformation effort, getting your people to embrace change can be challenging. The Automation Advantage clearly identifies common myths and barriers and how they can be addressed through a human-centric approach. This is not a book of strategy. Its a book of execution that will enable your organization with actions to take in order to succeed.

ANDY NALLAPPAN, Chief Technology Officer of Broadcom

Successful intelligent automation requires you to get more than just the technology right. The Automation Advantage addresses this clearly and effectively by providing the guiding principles and steps for changing your organizations technology, governance, culture, and even leadership style.

CHARLENE LI, entrepreneur, speaker, and New York Times bestselling author of The Disruption Mindset

The authors cut through the hype to explore why automation is the necessary discipline to ensure your processes provide the dataat speedto achieve your business outcomes. The Automation Advantage takes us on a refreshing journey that aligns how enterprise operations leaders need to approach automation and AI in the virtual economy.

PHIL FERSHT, CEO and Chief Analyst of HFS Research

A great book, with ample examples of automation at work. It cements all the ideas and discussions I have had on this topic with the expert automation team at Accenture.

RAJIV KAKAR, Group Chief Information Officer of Thai Union

A CIO needs vision, leadership, and the technical nous to execute successfully. A world with zero human-touch application maintenance is absolutely attainablea world with self-healing and self-configuring systems powered by AI. The Automation Advantage sets out a strategic approach to getting there, from both a technology and human perspective.

ED ALFORD, Chief Technology Officer of New Look

We are entering a world of autonomous enterprises where analytics, automation, and AI converge. The Automation Advantage definitively shows how organizations can improve decision velocity and precision decisions.

R RAY WANG, CEO of Constellation Research and author of Everybody Wants to Rule the World

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To the memory of all Accenture employees who lost their lives fighting Covid-19

by Julie Sweet, CEO of Accenture

T he Covid-19 pandemic made it very clear that technology is a lifeline for economies, governments, organizations, and people. It not only helped us solve immediate challenges and stay connected with one anotherit also changed the way we see and understand the world.