Table of Contents
2022 by Christopher W. Hodges
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ISBN-13: 978-1-952233-84-5
eISBN: 978-1-9522338-5-2
Library of Congress Control Number: 2021923342
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CONTENTS
F: Index
FOREWORD
Why should I read this book? This is a question every busy executive has to ask before investing time in reading anything. Throughout my career, I have been curious and open to change but havent had time to waste. Ive rarely had the time I wanted to be completely certain in every decision but decide and act I have for better or for worse.
This book, Noble Automation Now, is timely given the disruptions the world is going through, which is why I think you should read it. Chris Hodges has clearly captured what it takes to imagine, envision, build, and support the game-changing possibilities of Intelligent Automation. More importantly he is encouraging all of us to take automation, robotics, and artificial intelligence to the next natural level by fully engaging our teams and serving all our constituencies thereby making it noble.
Noble Automation, as Chris has named it, raises our chances for success while preserving our valuable time, money, and focus. At Nestl, we have made exciting progress with technology. We have improved our processes, innovated our offerings, and increased team engagement. These technologies are helping us transform our business. Technology is a game changer when leveraged smartly.
At the extremes, we can refuse to embrace the full potential of automation in a vain attempt to preserve the comfortable while jeopardizing our future. Alternatively, we could recklessly plunge fully into artificial intelligence and its accompanying hype wave hoping for a business miracle.
Neither of these appeal to me as a leader. Instead, I want our company to adopt technologies that will help us succeed and stay true to our values. To be truly successful, we must serve all our stakeholders and create shared value to the greatest degree possible, never forgetting that to do so we must first compete successfully in the global business world.
These technologies are powerful tools to serve our stakeholders, but they are ineffective if we dont lead our teams, free their creativity, and ignite their spirit toward ever more rewarding work and lives. People and technology should not just coexist, they should thrive together. Noble Automation Now is a call to action and adventure for leaders eager to continue to succeed, serve, and prosper into the future.
All the best!
Laurent Friexe
CEO Zone Americas Nestl
PREFACE
Were at the beginning of an exciting journey, maybe even a heros journey. You may be comfortable with your career and find the idea of a new journey unwelcome or even irritating, but the phone is ringing, and it wont stop until you pick it up. On the line may be your next leadership call to adventure.
If you answer, the voice will tell you the age of Intelligent Automation has arrived, bringing excitement, risk, and opportunity. Intelligent Automation combines software and hardware that allow machines to do what was once only possible with people. Examples range from simple software robots that scan emails and extract information into other systems to the truly amazing where physical robots track and move inventory, adjust shelf location, suggest sales, and maximize revenue, all in support of humans.
You may want to block the call, but this is analogous to hoping you can succeed without automation. Alternatively, answering the call means embracing the most exciting and powerful business change since the PC. What will you do?
If you dare, you could distinguish yourself further and benefit many by embracing a holistic approach and using Intelligent Automation to best serve all your stakeholders. This is Noble Automation.
This book coins the term Noble Automation as combining Intelligent Automation technology with the inspired and insightful leadership necessary to help humans be heroes. Doing so will stimulate a wave of human innovation and tap into the incredible potential of people working toward inspiring goals. Companies profit, and people thrive.
Hopefully, when you finish reading, your answer is clear, and your actions include planning your next journey. We may not have met, but I know your success and fulfillment will be contagious. If together we continue to find and deliver the value customers want, the people we care most about will have better lives. This book, my public talks, and consulting are all aimed at helping inspirational leaders succeed. I join you in your support of capitalism, the nobility of work, and the value of people.
While no two people walk the same road, you see quite a bit with enough time on any path. Ive worked in twenty-four countries and lived in five. Ive been a United States Naval Officer, corporate executive, consulting partner, entrepreneur, author, speaker, and coach. I have achieved successes and made huge mistakes with more people in more places than I can remember.
Whatever I have learned was from gracious men and women like you, generous enough to take the time to teach. Also, like you, I have learned both from good leadership examples and bad, from both earnest coaching and outright neglect. I hope to return the positive favor by sharing lessons on implementing automation and business transformations.
As Intelligent Automation leader for Northwest Europe at Accenture and Deloitte, I stood and sometimes nearly bled in a crucible, combining people, process, and technology. Brilliant technologists, dedicated HR leaders, and often desperate workforces were sometimes overwhelmed and paralyzed by fear and indecision, which blocked opportunity. Better decisions need to be made.