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Gleb Tsipursky - Never Go with Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Avoid Terrible Advice, Cognitive Biases, and Poor Decisions)

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Gleb Tsipursky Never Go with Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Avoid Terrible Advice, Cognitive Biases, and Poor Decisions)
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Avoid terrible advice, cognitive biases, and poor decisions.

Before you find yourself about to make another gut-based decision that will surely end badly you must take the time to read this book. It will save you from yourself! --Leonard A. Schlesinger, PhD, Vice Chairman and COO Emeritus at Limited Brands, Baker Foundation Professor at Harvard Business School, President Emeritus of Babson College, and bestselling author of Just Start
Want to avoid business disasters, whether minor mishaps, such as excessive team conflict, or major calamities like those that threaten bankruptcy or doom a promising career? Fortunately, behavioral economics studies show that such disasters stem from poor decisions due to our faulty mental patterns--what scholars call cognitive biases--and are preventable.

Unfortunately, the typical advice for business leaders to go with their guts plays into these cognitive biases and leads to disastrous decisions that devastate the bottom line. By combining practical case studies with cutting-edge research, Never Go With Your Gut will help you make the best decisions and prevent these business disasters.

The leading expert on avoiding business disasters, Dr. Gleb Tsipursky, draws on over 20 years of extensive consulting, coaching, and speaking experience to show how pioneering leaders and organizations--many of them his clients--avoid business disasters. Reading this book will enable you to:

  • Discover how pioneering leaders and organizations address cognitive biases to avoid disastrous decisions.
  • Adapt best practices on avoiding business disasters from these leaders and organizations to your own context.
  • Develop processes that empower everyone in your organization to avoid business disasters.

Gleb Tsipursky: author's other books


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Praise for Never Go With Your Gut One of the biggest traps business leaders - photo 1

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Praise for Never Go With Your Gut

One of the biggest traps business leaders fall into is when they believe they are right when in fact they are very wrong. No one reading this engaging and practical book can walk away believing they are immune to bias; anyone reading this book will now be armed with practical techniques to stop making the same mistakes over and over again.Sydney Finkelstein, PhD, professor of leadership at Dartmouth College; bestselling author, Superbosses and Why Smart Executives Fail; and host of The Sydcast

Combining the author's practical business experience as a management consultant with cutting-edge research in behavioral economics and cognitive neuroscience, this book provides strategies and techniques that any business ...

This edition first published in 2019 by Career Press an imprint of Red - photo 3

This edition first published in 2019 by Career Press, an imprint of Red Wheel/Weiser, LLC With offices at: 65 Parker Street, Suite 7 Newburyport, MA 01950 www.redwheelweiser.com www.careerpress.com

Copyright 2019 by Gleb Tsipursky

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from Red Wheel/Weiser, LLC.

Reviewers may quote brief passages.

ISBN: 978-1-63265-162-4

Library of Congress Cataloging-in-Publication Data available upon request.

Cover design by Kathryn Sky-Peck

Interior by Scriptorium Book Packagers

Typeset in Adobe Garamond Pro ...

Dedication

This book is dedicated to all my clients: By honoring me with your trust and inviting me into your confidence, you enabled me to gain the experience and insights needed to write this book. Thank you from the bottom of my heart.

Contents
Acknowledgments

G oing against the grain of traditional leadership advice can be a lonely journey. I am incredibly grateful to the many people who risked collaborating with me by departing from the mainstream and instead followed the counterintuitive revelations of cutting-edge research on avoiding dangerous judgment errors. Thanks to their support, I can do my small part to address the deep suffering caused by disastrous decisions that ruin highly profitable companies, top-notch careers, and great business relationships.

First, both now and always, I'm truly fortunate to have a life partner who is also my business partner. I truly can't imagine my life without you, Agnes Vishnevkin. Your support, professional and personal, was the most important factor that enabled me to write this book.

My thanks to the people who gave feedback on early versions of this book: Alex Fleiss, Artie Isaac, Jeff Dubin, Mark Faust, Michael Tyler, Susan Lear, and Wayne Straight (who also contributed his graphic skills). Howard Ross not only gave feedback but also generously contributed his wisdom and experience in the foreword. The moral and professional support of fellow speakers in the Ohio chapter of the National Speaker's Association helped uplift my writing.

My gratitude to my literary agent, Linda Konner, who saw the potential in my manuscript and worked hard to find a worthwhile publisher. I greatly appreciate all the folks at Career Press, especially my editor Michael Pye, a staunch advocate and supporter for this contrarian and iconoclastic work.

I would never have been able to write this book without my clients. They taught me so much about what happens when the rubber of cutting-edge research meets the road of everyday business reality. Their stories represent the heart of this work, and for this, I bow to them with gratitude.

Finally, my thanks to you, the readers of this book. Without you reading it, my work has no meaning. I very much hope that your journey with this book will empower you to avoid the disasters that result from falling into dangerous judgment errors. I am eager to hear about your experience.

I take full responsibility for any mistakes: please bring them to my attention by emailing me at , where you can submit your thoughts for a public post.

Foreword

R ight from the front cove, this book challenges us. The very notion of Never Go with Your Gut seems anathema at a time when so many are telling us to do the exact opposite: Trust your instincts, Go with your intuition, and make decisions in a blink, or rely on what you feel. We are choosing leaders based on how they make us feel, rather than what they know and can do. Of course, understanding our emotional reactions is valuable, and there may, in fact, be times when our instincts are on point and where quick decisions work out, but as Gleb Tsipursky has shown us in this valuable text, that is often just plain dumb luck, and more often can lead to challenges, problems, or even disaster.

Gleb has done an excellent job of helping ...

Introduction

T he biggest falsehood in business leadership and career advice may also be the most repeated: Go with your gut. Surely you hear this advice often, as well as some variations, such as, Trust your instincts, Be authentic, Listen to your heart, or Follow your intuition.

I'm deeply frustrated, saddened, and angered when I see highly profitable companies, top-notch careers, and great business relationships devastated because someone bought into the toxic advice of going with their gut. Someone returning home from a guru's seminar and starting to behave like their authentic self shoots themselvesand their businessin the foot. Our authentic selves are adapted for the ancient savanna, not the modern business world. Following your intuition in today's professional environment can lead to terrible decisions. For the sake of our bottom lines, we need to avoid following our primitive instincts, and instead, be civilized about how we address the inherently flawed nature of our minds.

In your company, what percent of projects suffer from cost overruns? When was the last time a leader resisted necessary changes? How often are people on your team overconfident about the quality of their decisions? What proportion of workplace plans overemphasize smaller short-term gains over larger long-term ones? How frequently are people reluctant to discuss potentially serious issues? All of these problems, and many others, come from following our gut reactions. You can see a longer list of issues and evaluate their impact on your workplace in the assessment in .

If repeated frequently enough, these mistakes can and do result in disasters for successful companies and bring down high-flying careers, especially when they face smart competitors who educate themselves on and avoid such problems. By contrast, if you are the one to learn about and defend yourself from these errors, you can take advantage of rivals who go with their guts and make devastating mistakes, which enables you to gain a serious competitive edge.

Tragically, current business strategic assessments meant to address the weaknesses of human nature through structures and planning are deeply flawed. The most popular of them, SWOT, has a group of business leaders figure out the strengths, weaknesses, opportunities, and threats facing their businesses. However, SWOT assessments usually fail to account for the dangerous judgment errors we make due to how our brain is wiredmistakes that are often exponentially increased in group settings. SWOT and similar strategic assessments give a false sense of comfort and security to business leaders who use them; these comforting techniques result in appalling oversights that ruin profitable businesses.

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