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Eric Strafel - The Frontline CEO

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Drive long-term business results by empowering every employee at every level to become a skilled and effective frontline decision maker

Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesnt come from the topit comes from your employees on the front lines who interact with customers and can see and respond to the shifting landscape before anyone else.

The leaders whose organizations are best able to innovate solutions, win customers, and boost profits during this era of rapid change are the ones who realize that everyonefrom the CEO down to the frontline employeeis a leader, capitalize on that knowledge, and use it to grow. In this book, Eric Strafel draws on 20 years of experience as a top executive at Fortune 500 companies to show you how to decentralize and democratize decision-making through every level of the workforce, while ensuring that the company stays aligned, that each employee understands the companys underlying purpose, and that everyone works toward the same goal. Learn how to:

  • leverage frontline leadership to improve corporate agility
  • partner with customers and with frontline employees to maximize internal innovation and deliver solutions
  • cultivate a diverse, inclusive, and equitable culture that values each employee
  • create a highly engaged, empowered, and energized workforce in every department
  • equip the company to break through barriers, overcome plateaus, and scale
  • Effective leadership isnt about what you can achieveits about what you can help others achieve. Make the switch from an antiquated top-down leadership style to a flatter, more nimble system in which every employee behaves and is treated like a leader.

    The Frontline CEO delivers the knowledge, strategies, and tactics you need to drive sustainable growth while creating a positive impact in the lives of your employees and community.

    Eric Strafel: author's other books


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    Praise for THE FRONTLINE CEO and Eric Strafel What would happen if everyone - photo 1

    Praise for

    THE FRONTLINE CEO
    and Eric Strafel

    What would happen if everyone had a chance to lead, not just those at the very top of the hierarchy? Eric Strafel answers this provocative question in The Frontline CEO and shows us how to unleash our collective talent on the problems that matter most. Its essential reading for anyone whos not satisfied with the status quo.

    FRANCES X. FREI, Professor of Technology and Operations Management at Harvard Business School, and ANNE MORRISS, Executive Founder of The Leadership Consortium, authors of Unleashed: The Unapologetic Leaders Guide to Empowering Everyone Around You

    Your company cant disrupt unless your people do. But they cant and wont if you dont. In this book, veteran CEO Eric Strafel takes you to the front lines and shows you how.

    WHITNEY JOHNSON, CEO of Disruption Advisors and author of Build an A-Team and Disrupt Yourself

    An outstanding framework for leaders in all fields, The Frontline CEO provides insight and incitement with winning lessons from the leading edge of business and life. Both practical and purposeful, this is a book for our times filled with lessons for the future. Read it.

    JAMES KERR, bestselling author of Legacy: 15 Lessons in Leadership

    The right book at the right time! Eric Strafels strategies help you activate the core power source in any businessthe frontline worker. Drawing on his real-world executive leadership experience and his insights into the needs of todays workers, he offers practical actions for business owners. Apply them to create a triple win for you, your employees, and your customers!

    LEE J. COLAN, PhD, advisor to CEOs and author of Engaging the Hearts and Minds of All Your Employees

    At a time when so many feel disillusioned with traditional workplaces, Eric Strafel shares a leadership model that is both inclusive and innovative. The Frontline CEO is the new guide to ensure your organization attracts, retains, and develops the very best talent in the ecosystem.

    PAMELA SLIM, author of Body of Work and The Widest Net

    Copyright 2022 by SUMMi7 LLC All rights reserved Except as permitted under - photo 2

    Copyright 2022 by SUMMi7, LLC. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

    ISBN: 978-1-26-425781-2
    MHID: 1-26-425781-3

    The material in this eBook also appears in the print version of this title: ISBN: 978-1-26-425780-5, MHID: 1-26-425780-5.

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    All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps.

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    TERMS OF USE

    This is a copyrighted work and McGraw-Hill Education and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hill Educations prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms.

    THE WORK IS PROVIDED AS IS. McGRAW-HILL EDUCATION AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill Education and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill Education nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill Education has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill Education and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise.

    To Koen, Grayson, and Elin
    the inspiration behind my purpose

    CONTENTS
    ACKNOWLEDGMENTS

    I am forever grateful for all the help and support of family and friends, colleagues and mentors, coaches, editors, and all the other people who supported me in finishing this book. It was a three-year-long journey of learning and growth, highs and lows, and self-discovery.

    A huge thanks to my wife, Shelby, who supported me while working late nights, early mornings, weekends, and vacations to develop the ideas and stories in this book. She and our three kids, Koen, Grayson, and Elin, kept me grounded, gave me space when I needed it, and a loving hug when I needed it more. I look forward to spending extra time on family vacations in the future to repay my debt to them.

    The process of writing a book takes perseverance, and my book coach, Robin Colucci, and collaborator, Dylan Hoffman, were with me every step of the way. Big thanks to my agent, Linda Konner, and my editor at McGraw Hill, Casey Ebro, who were great partners in helping me navigate the publishing process. As a first-time author, the guidance and insights each one of you provided were invaluable. Thank you all for making this a reality.

    I am blessed to have a network of very intelligent, thought-provoking friends who helped me hone the books key concepts. They are an elite group of thought leaders, visionaries, mentorsdriven to be all they can be while staying balancedand they all spurred me on to do the same. Mike Covert, Steve Dumaine, Joshua Sepkowitz, Barry Hill, and Zach Parham, I cant thank you enough for the monthly support and encouragement through the entire three-year journey! Judson Garrett, your depth of knowledge in the history of leadership is unparalleled, and I thank you for working with me to evolve my messaging with a nod to the past. One more big thank you goes out to Aaron Conner, a close friend and fellow martial arts enthusiast who sat with me on Thanksgiving 2017 and told me I needed to write a book. That conversation kicked this whole thing off. Aaron, its DONE!

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