Solange Charas PhD - Humanizing Human Capital: Invest in Your People for Optimal Business Returns

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Praise for Humanizing Human Capital

Charas and Lupushor have been at the leading edge of human capital changes that will define success in business for a generation, from analytics and macro-labor trends to multi-stakeholder engagement and technology. This book covers the topics we all need for today, and for tomorrow.

Jeremy Shapiro, AVP, Global Head of Workforce Analytics, Merck

Companies and investors increasingly consider human capital management (HCM) to be a defining factor in delivering business outperformance. Many emphasize the importance of HCM, yet if we dig deeper into how they deliver on their promises, the outcomes vary. In this book, Charas and Lupushor have created a clear road map for senior leaders, human resources professionals, and workers on what each stakeholder should expect from quality human capital management by organizations that walk the talk.

Dr. Christine Chow, experienced investment professional; Emeritus Governor, London School of Economics; and Board Director of International Corporate Governance network (ICGN)

Human Resources is at a crossroads. Does it become an essential and powerful force for aligning the aspirations of organizations and their employeesor does it sink into the obscurity of analytics? This book sets out the challenges and a road map for change in clear and pragmatic terms.

Dr. David Clutterbuck, Special Ambassador, European Mentoring and Coaching Council, and visiting professor, Henley Business School

This book enables HR and business leaders to better understand the impact of the future of work on the workforce and provides guidance on how to find the right set of actions to mitigate people-related risks, as well as how to come up with data-driven and innovative solutions. The authors also elaborate in detail how the future workplace can be engineered, outlining how different physical and digital elements can be orchestrated to ensure that companies and their employees can succeed in this new reality.

Ralf Buechsenschuss, Global Head of Org. Design, People Analytics & Digitalization for leading global insurance company

Finally, here is the handbook for organizations acknowledging the workplace we left behind in 2020 is never coming back. Charas and Lupushor present a powerful alternative to replacing the industrial workplace practices and norms in piece-parts. They take us by the hand to thoughtfully design our new blueprint as an integrated whole, with a new employer-employee contract and business culture, meeting changed expectations and priorities on both sides, blending the best of digital and physical environments, and creating a sustainable talent brand.

Diane Gherson, Senior Lecturer, Harvard Business School; former IBM CHRO; and Public Company and Nonprofit Board Director

Human capital drives financial capital. Increasingly investors, managers, clients, customers, and employees (including potential employees) recognize the value of a business talent and its contribution to a business success. With the advent of and accelerated use of social media, data, new employee working models, stakeholder focus, enhanced regulatory reporting, and activism, human capital management has never been more relevant. Attracting, developing, and promoting talent has increased urgency in the era of the Great Resignation, which I consider the Great Reassessment, as workers reassess everything from how and where they will work to how work fits into their overall purpose in life. That makes this new book by Charas and Lupushor not only timely but essential to understanding the trends, issues, and approaches evident today. Humanizing Human Capital is a comprehensive description of the issues businesses and employees are facing, the tools and approaches that are working, and how to incorporate technology and new working models into business strategy. The case studies and insights bring the issues to lifeproviding road maps, specific examples, and perspectives from all the stakeholders.

Mark Weinberger, former Chairman and CEO, EY, and Board Member, Johnson & Johnson, Metlife, and Saudi Aramco

Charas and Lupushor continue to advance their long-standing thought leadership in human capital management analysis and strategy with this excellent collection. Now more than ever, their analyses and observations are necessary reading for CEOs, CHROs, Directors, and shareholders.

Ross E. Jeffries Jr., Deputy General Counsel and Corporate Secretary, Bank of America Corporation

This book is a great contribution to the field of workplace design and masterfully combines human centricity and empathy with quantitative mindset. Organizations that are keen to create a dignifying work environment where people are valued for their contributions will find in this book elegant ways to quantify that value in the context of business outcomes. Improving the workplace experience starts with inclusive practices and the twenty principles that Lupushor and Charas outlined in the book, along with plentiful examples of how those can be applied, will transform your organization into an authentically inclusive one.

Frances West, founder, FrancesWestCo; former IBM Chief Accessibility Officer; and Chair, Strategy & Development Committee G3ict

Humanizing

Human

Capital

Invest in Your People for Optimal

Business Returns

SOLANGE CHARAS, P H D, AND STELA LUPUSHOR

Matt Holt Books

An Imprint of BenBella Books, Inc.

Dallas, TX

Humanizing Human Capital copyright 2022 by Solange Charas, PhD, and Stela Lupushor

All rights reserved. No part of this book may be used or reproduced in any manner whatsoever without written permission of the publisher, except in the case of brief quotations embodied in critical articles or reviews.

Matt Holt is an imprint of BenBella Books, Inc.

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BenBella and Matt Holt are federally registered trademarks.

First E-Book Edition: September 2022

Library of Congress Control Number: 2022935035

ISBN 9781637741801 (hardcover)

ISBN 9781637741818 (electronic)

Copyediting by James Fraleigh

Proofreading by Greg Teague and Cape Cod Compositors, Inc.

Indexing by Beverlee Day

Text design and composition by Jordan Koluch

Cover design by Paul McCarthy

Special discounts for bulk sales are available. Please contact .

To the workplace misfits, people analytics geeks keen on solving business problems, rebels passionate about the edge cases, forward-thinkers ahead of their timesall the nonaverage brave ones who have the courage to change the world of work, one experience, one insight, one measurement at a time.

Customers will never love a company until the employees love it first.

Simon Sinek, author of Start with Why

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