DK - How Management Works : The Concepts Visually Explained

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Consultant edi tor Philippa An derson THE CONCEPTS visually explained

Produced for D K by Dy namo L imited 1 Ca thedral Court , Sou thernhay East , Ex eter, EX1 1AF Senior E ditors Chauney Du nford, Al ison Stu rgeon, An drew Szudek Senior D esigner Mark Cav anagh Editors Richard G ilbert , Ka tie J ohn, Victo ria P yke , Rach el Wa rren C hadd US Edit or Jennet te ElNagg ar Editorial As sistant Maisi e Pep pitt Designers Vane ssa Hamilton, Mark Lloyd Managing E ditor Garet h Jon es Managing Art Edit or Lee Grif ths Jacket Designer Ta nya Me hrotra, Surabhi Wadhwa Gandhi Senior J acket Designer Suhit a D haramjit Managing J acket Editor Salon i Singh Senior D TP Desi gner Hari sh Agg arw al Jackets Edit orial C oordinator Priy anka S harma Publisher Liz W heeler Publishing Direct or Jonat han Me tcalf Art Direct or Kare n Sel f Jacket Editor Emma Da wson Jacket Design Developm ent Ma nager Sophia MTT Producer, Pre- Product ion Andy Hilliard Producer Rache l Ng This Am erican Editi on, 2022 First Ame rican Editi on, 2020 Published in th e Unit ed Sta tes b y DK Pub lishing 145 0 Broadw ay, Suite , Ne w Yo rk, N Y 10 Copyright 2020, 2022 Do rling K indersley Limited DK, a Divi sion of Peng uin Random House LLC 22 23 24 25 26 10 9 8 7 6 5 4 3 2 1 001 325050 Fe b/2022 All ri ghts reserv ed. Without limiting the r ights under the c opyright reserv ed abo ve, no p art of this pu blicatio n may b e repr oduced, st ored in or in troduced into a retr ieval system , or tr ansmitt ed, in any for m, or by any m eans ( el ect ronic, m echanical , photocopying, recording, or ot herw ise) , wit hout t he pri or wri tte n perm ission of the copyr ight o wner . Published in Grea t Bri tain by Dor ling K indersley Limited A ca talog record for th is boo k is avail able fr om the Libra ry of Co ngress. ISBN 97 8- 0- 40-484 2-1 Printed in Chin a All imag es Dorling Kinders ley. For fu rt her i nformation, visit www. dkimages.com . For the c urious www. dk.com

Introduction The Evo lution of Ma nagem ent Manage ment Roles Leaders an d Man agers Manage ment St yles Situati onal Leadersh ip Manage ment and P ower Scient ic M anage ment Key Pri ncip les Global M anage ment Strateg ic Ma nagem ent Risk M anage ment HR Ma nageme nt Financi al Man agement Operatio ns Man agement Qualit y Manag ement IT Man agement Marke ting Ma nagem ent Digital Manag ement The Pr oject Cycle Types of Organ izati ons Evolvi ng St ruct ures Buildi ng Su pport Workp lace Cu lture Managin g Proje cts Custome rs and Other Stak eholders Produc ts an d Serv ices Supply a nd Dem and Marke ting a nd Se lling Winnin g Deals Strat egic T hinking Eect ive Pla nning Disrup tive Te chnol ogy Organiza tiona l Lear ning Marke t Forces Gap An alysis Benchma rkin g Sustainab ili ty Managin g Constr aint s Business C ases Understa ndin g Chan ge Change Models The 7- S Mo del Data an d In for matio n Decision -makin g Force- Field An alysi s SWOT Analy sis Critic al Pat h An alysi s Problem -Solv ing Identif ying Causes Design T hinking Resolvin g Deadl ocks Business P rocesses Val ue Ch ain Lean Pr oduct ion Meeting Object ives Key Perf orm ance Ind icat ors MANA GIN G ORGAN IZAT IONS MANA GEME NT BASIC S

MANA GIN G PEOPLE Eecti ve Comm unic ation Activ e Li stenin g Nonverbal Commu nicat ion Givin g Feedb ack Commu nicat ion Too ls Eect ive Meeti ngs Present ation s Corpora te Comm unic ations Crisis Co mmu nicat ions Persuasion and I nu ence Negotia tion Resolvi ng Dis putes Team Roles Personal ity T ypes Competenci es Findin g and S elect ing Ta lent Benets of Diversit y Workp lace We ll-bei ng Retaini ng Ta lent Meeting E mployees Ne eds Motivatio n and Rewa rd Team D evelopment SMART Manage ment Developin g Tru st Dealing with Sta Con ict Delegati on Big Ideas Coachin g and Ment oring Contin uous Le arning Perfor mance Manage ment 360-Deg ree Fe edback COMMU NIC ATIO N

Time Ma nageme nt Personal Imp act Buildi ng a Ca reer Eect ive Netw orki ng Work/ Life Balan ce Coping with Stre ss Learning and De velopment Learning Styl es Stayi ng A ler t Account abil ity Developin g New Routi nes Index Acknowle dgments SELF- MANAG EMENT Philippa An derson (co nsult ant edi tor) ha s a busin ess de gree and is a bus iness wri ter an d commu nic atio ns con sultan t, who ha s adv ised mul tinat iona ls, incl udi ng 3M, Ang lo Am eric an, and C oca-Co la. Sh e coll abora ted wi th Lo rd Brown e, form er CEO of BP , on hi s memoir , Beyond Busi ness , and was a co ntr ibu tor to DKs The Busi ness B ook and How Busin ess Wo rks . Alexandr a Black gradu ated w ith a degr ee in bu siness comm uni cati ons, be fore movi ng to Tok yo to wr ite for n anc ial newspap er gr oup Nikke i, In c., an d inv estme nt ban k J. P . Morgan . She la ter worked for a globa l d ire ct ma rket ing special ist in t he A sia-P aci c and is now ba sed in London, where she wr ites on busi ness and cultur al histo ry . Pippa Bou rne is di rect or of Bou rne Perfo rman ce, helping organ izat ion s an d ind ivi dual s to s ucceed . She is al so a V isitin g Fell ow at Cra nel d Univ ersity , where she su pport s the work of the Centre for Bus iness Perfo rman ce. P ip pa has an MBA and a cert icat e in c oachi ng a nd h as man y years of exp erie nce as a pract ici ng m anage r. Richard R idout is a work pla ce tech nolo gy and m anage ment tra nsfo rmat ion s pecial ist. He has wo rked at se nio r man agement level acro ss pri vate a nd publ ic indu stry sector s, encompas sing scient ic resear ch, comm erci al proper ty , entert ainme nt, cent ral govern ment , educat ion, a nd d efense.