Entrepreneur Press - Start Your Own Personal Concierge Service: Your Step-By-Step Guide to Success

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Table of Contents

Additional titles in Entrepreneurs Startup Series

Start Your Own

Bed & Breakfast

Business on eBay

Business Support Service

Car Wash

Child Care Service

Cleaning Service

Clothing Store

Coin-Operated Laundry

Consulting

Crafts Business

e-Business

e-Learning Business

Event Planning Business

Executive Recruiting Service

Freight Brokerage Business

Gift Basket Service

Growing and Selling Herbs and Herbal Products

Home Inspection Service

Import/Export Business

Information Consultant Business

Law Practice

Lawn Care Business

Mail Order Business

Medical Claims Billing Service

Personal Training Business

Pet-Sitting Business

Restaurant and Five Other Food Businesses

Self-Publishing Business

Seminar Production Business

Specialty Travel & Tour Business

Staffing Service

Successful Retail Business

Vending Business

Wedding Consultant Business

Wholesale Distribution Business

Preface

Youre the type of person who can juggle ten different projects at once and make sure they all turn out well. Everything you touch shines a little brighter when youre done. You make friends wherever you go. You thrive on deadlines and love a challenge. But after years of racing around the corporate fast track, youre ready to pursue new challenges and set your own course. And you think a personal concierge service might be your track to independence and success.

A personal concierge service runs on the most basic of premises. People want things done but dont have time to do them. But they are happy to pay someone to take care of their business efficiently and with a touch of class. Why not let that someone be you?

You are probably reading this book after thinking long and hard about starting your own business. You are excited, anxious, maybe even scaredall natural emotions when considering such a lifestyle change. Although we cant make the big leap for you, we can give you the information to help you plan your next step.

Our mission is to provide all the facts you need to:

Decide if a personal concierge service is the right business for you.

Promote your business for maximum results.

Start your new business on the right foot.

Keep your business on the track to success.

Youve probably wondered what its really like to be a personal concierge. Wouldnt it be great to actually talk to one and find out what a day in his or her life is like? Whats the best part of the job? Whats the most challenging? The most fun? Well, in this book you will hear from personal concierges who share their stories, tips, and a few secrets. Youll even hear some of the more unusual requests personal concierges have received. (Sorry, youll have to wait for those tantalizing details until further along in the book.)

This business guide also includes worksheets to help you estimate start-up expenses and operating costs, ideas about organizing your business, tips on how to find and keep clients, and even a feature called Stat Fact, which highlights interesting statistics about the personal concierge industry.

We hope that you are ready to learn everything about the world of personal concierges and that you are enthusiastic about venturing into a business where you can carve out your own niche. Your new career will be exactly what you make it. And theres no reason why you cant be the next in-demand personal concierge. But first, youve got some reading to do. So jump right in. This is going to be fun!

Keeper of the Candles Industry Overview

In this chapter, well explore the new trend toward personal concierge services as well as the history of the concierge profession as a whole. Well also introduce you to several entrepreneurs who have started their own personal concierge services. Youll benefit from their experience and advice as we look into the personal concierge industry.

Spreading Like Wildfire

Fun Fact

The word concierge may scare some people because it seems like such a fancy word. Plus, how the heck do you say it? OK, on three: konse erzh. There, that wasnt so bad, was it? If you want a good laugh, just ask a concierge how many variations of the pronunciation he or she has heard.

Concierges have been around in one form or another for centuries, but the personal concierge burst onto the scene only in the late 1990s. Today, more people have less time for everyday tasks, and many of them rely on personal concierges for everything from walking the dog to getting dinner on the table. There are few tasks a personal concierge wont tackle, as long as the chore is legal, of course.

Although personal concierge services are a fairly recent development, the number of companies that serve time-starved clients is mushrooming, right along with customer demand for such businesses. Membership in the National Association of Professional Organizers, which includes some professionals who provide concierge services, swelled from a few hundred when founded in 1985 to more than 4,000 members to date.

Why the booming demand for personal concierges and organizers? A big reason is that most people are incredibly busy with jobs, families, and/or maintaining a household. Some people need help just to get organized; others could manage the paperwork if they were not saddled with so many other chores. That is when they turn to (or would like to be able to turn to) professionals to help keep them organized, run errands, and see to it that business and personal obligations are met. They will look to personal concierges to help relieve stress and bring order to hectic lives.

Shifting Gears

Many successful concierges do not have a hotel background. In fact those interviewed for this book came from such disparate backgrounds as customer service, legal assistants, law enforcement officers, executive recruiting,, and executive assistants. Kathy Strukel of Perfect Solutions in Elkhart, Indiana, travelled extensively in her former life as a paralegal. She had experience with concierges in hotels in major cities she visited and decided to bring that experience to her small town when she was looking for a life change.

Although its no secret that the personal concierge field is booming, hard numbers are difficult to come by. The National Concierge Association, founded in Chicago in the late 1990s as a networking and resource organization for both personal and hotel concierges, doesnt yet track numbers or statistics pertaining to the industry, but membership has grown from six members in 1998 to over 600. The International Concierge and Errand Association (ICEA) boasts more than 600 members. Katharine Giovanni, a concierge and consultant, has this to say about quantifying the industry, You can actually see the phenomenal growth by looking at my companys numbers. Triangle Concierge began in 1998 with a dozen clients. Today we have thousands of clients from 40 countries and every U.S. state. Several other personal concierges and concierge consultants agreed with that estimate and said the number of personal concierges is growing fast.

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