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Dana Gaines-Robinson - Moving from Training to Performance: A Practical Guidebook

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In this instantly accessible guide, 14 top performance advisers show trainers how to adopt a more proactive, goal-oriented approach to improving performance. Designed for both in-house trainers and outside consultants, Moving from Training to Performance explains how to tune in to an organizations goals, diagnose performance gaps, and formulate appropriate responses.

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title Moving From Training to Performance A Practical Guidebook - photo 1

title:Moving From Training to Performance : A Practical Guidebook
author:Robinson, Dana Gaines
publisher:Berrett Koehler
isbn10 | asin:1576750396
print isbn13:9781576750391
ebook isbn13:9781583764039
language:English
subjectEmployees--Training of, Performance.
publication date:1998
lcc:HF5549.5.T7M69 1998eb
ddc:658.3/124
subject:Employees--Training of, Performance.
Page iii
Moving from Training to Performance
A Practical Guidebook
Dana Gaines Robinson and
James C. Robinson, Editors
AMERICAN SOCIETY FOR TRAINING & DEVELOPMENT
Page iv Moving from Training to Performance A Practical Guidebook - photo 2
Page iv
Moving from Training to Performance: A Practical Guidebook. Copublished in 1998 by the American Society for Training & Development (ASTD) and Berrett-Koehler Publishers, Inc.
Additional copies may be obtained by contacting either of the following copublishers. Quantity discounts are available.
American Society for Training & Development
1640 King Street, Box 1443
Alexandria, VA 22313-2043
800.628.2783 phone
703.683.1523 fax
www.astd.org
Berrett-Koehler Publishers, Inc.
450 Sansome Street, Suite 1200
San Francisco, CA 94111-3320
415.288.0260 phone
415.362.2512 fax
www.bkpub.com
Copyright 1998 by the American Society for Training & Development.
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of ASTD, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to Berrett-Koehler Publishers, Inc.
Printed in the United States of America.
Picture 3 Printed on acid-free and recycled paper that is composed of 50% recovered fiber, including 10% postconsumer waste.

Library of Congress Cataloging-in-Publication Data
Moving from training to performance: a practical guidebook/Dana Gaines
Robinson and James C. Robinson, editors.
p. cm.
Includes bibliographical references and index.
ISBN 1-57675-039-6 (alk. paper)
1. EmployeesTraining of. 2. Performance. I. Robinson, Dana
Gaines, 1944 . II. Robinson, James C., 1930 .
HF5549.5.T7T69 1998
658.3'124dc21 98-21647
CIP
05 04 03 02 01 00 99 10 9 8 7 6 5 4 3 2
Page v
TABLE OF CONTENTS
Preface
vii
Section One: Conceptual Framework
Chapter 1: A Focus on Performance: What Is It?
Dana Gaines Robinson and James C. Robinson
3
Chapter 2: The Three Levels of Alignment
Geary Rummler
13
Section Two: The Process Level of Alignment
Chapter 3: Partnership Phase: Forming Partnerships
Geoffrey Bellman
39
Picture 4
The Importance of Partnering at PNC Bank
Case Study: PNC Bank
Robert Leininger
54
Chapter 4: Assessment Phase: Building Models and Defining Gaps
Paul Elliott
63
Picture 5
Performance Analysts at Steelcase
Case Study: Steelcase, Inc.
Michael Wykes
78
Chapter 5: Implementation Phase: Performance Improvement Interventions
Harold Stolovitch And Erica Keeps
95
Picture 6
Implementing Performance Change
Case Study: Johnson & Johnson
Gail Judge, Sean Stevens, and Uneeda Brewer
134
Chapter 6: Measurement Phase: Evaluating Effectiveness of Performance Improvement Projects
Robert Brinkerhoff
147

Page vi
Picture 7
Applying the Evaluation Process
Case Study: Arthur Andersen
Constance Filling and Rose Setze
175
Section Three: The Organization Level of Alignment
Chapter 7: Organizing for a Performance Focus: A Large Department's Perspective
Robert Blalock
187
Chapter 8: Organizing for a Performance Focus: A Small Department's Perspective
Carman Nemecek
203
Section Four: The Performer Level of Alignment
Chapter 9: The Job of a Performance Consultant
Judith Robb
229
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