Ian I. Mitroff - Smart Thinking for Crazy Times: the Art of Solving the Right Problems

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title	:	Smart Thinking for Crazy Times : The Art of Solving the Right Problems
author	:	Mitroff, Ian I.
publisher	:	Berrett Koehler
isbn10 | asin	:	1576750205
print isbn13	:	9781576750209
ebook isbn13	:	9781583764510
language	:	English
subject	Problem solving, Critical thinking, Creative thinking.
publication date	:	1998
lcc	:	BF449.M6 1998eb
ddc	:	153.4/3
subject	:	Problem solving, Critical thinking, Creative thinking.

Page iii Smart Thinking for Crazy Times The Art of Solving the Right Problems Ian Mitroff

Page iv Copyright 1998 by Ian Mitroff All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed "Attention: Permissions Coordinator," at the address below. Berrett-Koehler Publishers, Inc. 450 Sansome Street, Suite 1200 San Francisco, CA 94111-3320 Tel: (415) 288-0260 Fax: (415) 362-2512 Ordering Information Individual sales. Berrett-Koehler publications are available through most bookstores. They can also be ordered direct from Berrett-Koehler at the address above. Quantity sales. Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the "Special Sales Department" at the Berrett-Koehler address above. Orders for college textbook/course adoption use. Please contact Berrett-Koehler Publishers at the address above. Orders by U.S. trade bookstores and wholesalers. Please contact Publishers Group West, 4065 Hollis Street, Box 8843, Emeryville, CA 94662. Tel: (510) 658-3453; 1-800-788-3123. Fax: (510) 658-1834. Printed in the United States of America Printed on acid-free and recycled paper that is composed of 50% recovered fiber, including 100ostconsumer waste. Library of Congress Cataloging-in-Publication Data Mitroff, Ian I. Smart thinking for crazy times: the art of solving the right problems / Ian Mitroff.1st ed. p. cm. Includes bibliographical references and index. ISBN 1-57675-020-5 (alk. paper) 1. Problem solving. 2. Critical thinking. 3. Creative thinking. I. Title. BF449.M6 1997 153.4'3dc21 97-43556 CIP First Edition 05 04 03 02 01 00 99 98 10 9 8 7 6 5 4 3 2 1 Copyediting: Mary Lou Sumberg Proofreading: PeopleSpeak Interior design and production: Joel Friedlander, Marin Bookworks Indexing: Directions Unlimited Jacket: Sue Malikowski

Page v This book is dedicated to the memory of my brother, Michael.

Page vi When asked what single event was most helpful in developing the theory of relativity, Albert Einstein is reported to have answered, "Figuring out how to think about the problem." Richard Saul Wurman, Information Anxiety

Page vii CONTENTS Preface ix Acknowledgments xiii Part One: The Foundation for Smart Thinking 1 Chapter 1: The Critical Need for Critical Thinking 3 Chapter 2: The Error of the Third Kind: Solving the Wrong Problem Precisely 13 Part Two: How to Solve the Right Problems 33 Chapter 3: Picking the Right Stakeholders 35 Chapter 4: Expanding Your Options 51 Chapter 5: Phrasing Problems Correctly 67 Chapter 6: Expanding the Boundaries of Problems 79 Chapter 7: Managing the Paradoxes Inherent in Problems 99 Part Three: Systems Thinking for the Systems Age 113 Chapter 8: Managing Problems from Multiple Perspectives 115 Chapter 9: Developing New Ways of Thinking Systemically 137 Notes 153 Index 161 About the Author 169

Page ix PREFACE

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