Stephen Moss - Force.com Development Blueprints

Stephen Moss is a Salesforce.com-certified administrator and Force.com developer.

After his first brush with computing on Apple II, he was hooked to it and started programming on a Commodore 64 computer, back in the 1980s, to automate his math homework.

He has over 20 years' experience in the IT industry in a multitude of roles, ranging across application domains as diverse as CRM, GIS, manufacturing, broadcast engineering, billing, field services, IVR speech recognition, and call center management systems.

In addition to cloud computing, he also has a keen interest in the SOA/BPM systems (he is an Oracle BPM Suite Certified Implementation Specialist) and mobile device development (he even has an original PalmPilot in his attic somewhere!).

He is currently consulting with a range of clients, helping them embrace cloud computing and digitizing their businesses for the 21st century.

I dedicate this book to my mother and father, whose love and understanding made me into the person I am today (they also bought me my Commodore 64). I only wish they were here today to share this achievement with me. Wherever you are, this book is for you.

Also, I want to thank my wife and children for their understanding and patience in having a husband/father who worked during the day and lived in his study for the months it took to write this book. Finally, I want to thank my two sisters, their partners, and my nieces and nephews, who also had to put up with an "invisible" brother and uncle. Thank you all from the bottom of my heart.

Naveen Gabrani is a Force.com architect and the founder/CEO of a Salesforce consulting company, Astrea IT Services. Astrea is a leader in providing Salesforce.com services. Astrea has seven apps on AppExchange, such as Smart vCard, Astrea Clone, Smart Calendar, Print It, Format Me, Chatrules, and Object Hierarchy that were envisioned by Naveen. He has 20 years' experience in the IT Industry in various technical and management positions. Naveen is passionate about providing high-quality software deliveries that exceed customers' expectations, and building teams of motivated and happy members.

Srikanth Goati is a Salesforce-certified professional and the cofounder of Salesforce Hyderabad User Group. Currently, he is working as a Salesforce Administrator with Birlasoft India Pvt. Ltd., Bangalore, India. He is an MCA graduate from Hyderabad and has certificates in DEV401 and ADM201. Overall, he has four years' experience in developing and administering Salesforce.com. Birlasoft is a global IT services provider and part of the 150 year old, multibillion dollar CK Birla Group. With a global workforce of over 4,000 employees, Birlasoft has global footprints and best-in-class delivery centers in China and India.

Srikanth has reviewed Force.com Tips and Tricks , Packt Publishing . He can be contacted via e-mail at <> and followed on Twitter at @srikanthsfdc. He can be searched on LinkedIn using the name Srikanth Goati and on Facebook with /srikanth.goti.

I wish to thank my parents and all my family members, friends, and colleagues for all the joy they bring into my life. Thanks to my Salesforce community friends. Thanks to the folks at Packt Publishing, the author of this book, and many others who have provided help and inspiration along the way.

Aruna A Lambat is an enthusiastic architect working on Salesforce.com technology with a profound understanding of software design and development. She is passionate about building better products and providing excellent services, thereby leading to healthier customer satisfaction. She has been working on the Salesforce.com platform since 2008. She entered IT acquaintance as a student in 2004. She has completed her master's degree in Computer Applications from Maharashtra, India. She is associated with the IT industry since 2007. Having started her career as a Java developer, she has shifted her focus to cloud computing, specifically in Salesforce.com.

She is a Salesforce-certified developer (DEV401), administrator (ADM201), and advanced administrator (ADM301/211) along with her regular contribution to the Salesforce developer community. Also, she is certified in Java as a Sun Certificated Java Programmer (SCJP) and Sun Certified Web Component Developer (SCWCD).

Before contributing to this book as a reviewer, she worked as a technical reviewer for Force.com Tips and Tricks , Visualforce Development Cookbook , Visualforce Developer's Guide , and Salesforce CRM: The Definitive Admin Handbook . All these books were published by Packt Publishing. She has also contributed for a technical example cited in Force.com Developer Certification Handbook (DEV401) , Packt Publishing .

Aruna works with a reputed India-based IT MNC; it is primarily engaged in providing a range of outsourcing services, business process outsourcing, and infrastructure services. She works as a project manager on Salesforce.com technology-based customer services. She can be contacted via e-mail at <> and on LinkedIn using the name Aruna Lambat. She can be contacted via Twitter at @arunalambat and on Facebook with /aruna.lambat.

Special thanks to my parents, Mrs. and Mr. Anandrao Lambat, for always being there with me, their immense help and support, and guiding me through each and every step of making the book reviewing process enlightened.