LitArk » Books » Computer

Marlon Dumas Marcello La Rosa Jan Mendling - Fundamentals of Business Process Management

Here you can read online Marlon Dumas Marcello La Rosa Jan Mendling - Fundamentals of Business Process Management full text of the book (entire story) in english for free. Download pdf and epub, get meaning, cover and reviews about this ebook. year: 0, publisher: Springer Berlin Heidelberg, Berlin, Heidelberg, genre: Computer. Description of the work, (preface) as well as reviews are available. Best literature library LitArk.com created for fans of good reading and offers a wide selection of genres:

Romance novel Science fiction Adventure Detective Science History Home and family Prose Art Politics Computer Non-fiction Religion Business Children Humor

Choose a favorite category and find really read worthwhile books. Enjoy immersion in the world of imagination, feel the emotions of the characters or learn something new for yourself, make an fascinating discovery.

Book:
Fundamentals of Business Process Management
Author:
Marlon Dumas Marcello La Rosa Jan Mendling / Hajo A Reijers
Publisher:
Springer Berlin Heidelberg, Berlin, Heidelberg
Genre:
Books / Computer
Year:
0
Rating:
5 / 5
Favourites:
Add to favourites
Your mark:
- 100
- 1
- 2
- 3
- 4
- 5

Description
Author's other books
Similar books

Fundamentals of Business Process Management: summary, description and annotation

We offer to read an annotation, description, summary or preface (depends on what the author of the book "Fundamentals of Business Process Management" wrote himself). If you haven't found the necessary information about the book — write in the comments, we will try to find it.

Marlon Dumas Marcello La Rosa Jan Mendling: author's other books

Who wrote Fundamentals of Business Process Management? Find out the surname, the name of the author of the book and a list of all author's works by series.

Fundamentals of Business Process Management — read online for free the complete book (whole text) full work

Below is the text of the book, divided by pages. System saving the place of the last page read, allows you to conveniently read the book "Fundamentals of Business Process Management" online for free, without having to search again every time where you left off. Put a bookmark, and you can go to the page where you finished reading at any time.

Light

Font size:

↓

↑

Reset

Interval:

↓

↑

Bookmark:

Make

Marlon Dumas , Marcello La Rosa , Jan Mendling and Hajo A. Reijers Fundamentals of Business Process Management 2013 10.1007/978-3-642-33143-5_1 Springer-Verlag Berlin Heidelberg 2013

1. Introduction to Business Process Management

Marlon Dumas 1, Marcello La Rosa 2, Jan Mendling 3 and Hajo A. Reijers 4

(1)

Institute of Computer Science, University of Tartu, Tartu, Estonia

(2)

Queensland University of Technology and NICTA, Brisbane, Australia

(3)

Institute for Information Business, Vienna University of Economics and Business, Vienna, Austria

(4)

Department of Mathematics and Computer Science, Eindhoven University of Technology, Eindhoven, The Netherlands

Abstract

Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In this context, the term improvement may take different meanings depending on the objectives of the organization. Typical examples of improvement objectives include reducing costs, reducing execution times and reducing error rates. Improvement initiatives may be one-off, but also display a more continuous nature. Importantly, BPM is not about improving the way individual activities are performed. Rather, it is about managing entire chains of events, activities and decisions that ultimately add value to the organization and its customers. These chains of events, activities and decisions are called processes .

In this chapter, we introduce a few essential concepts behind BPM. We will start with a description of typical processes that are found in contemporary organizations. Next, we discuss the basic ingredients of a business process and we provide a definition of business process and BPM. In order to place BPM in a broader perspective, we then provide a historical overview of the BPM discipline. Finally, we discuss how a BPM initiative in an organization typically unfolds. This discussion leads us to the definition of a BPM lifecycle around which the book is structured.

Ab ovo usque ad mala.

Horace (65 BCE8 BCE)

In this chapter, we introduce a few essential concepts behind BPM. We will start with a description of typical processes that are found in contemporary organizations. Next, we discuss the basic ingredients of a business process and we provide a definition for the concept as well as of BPM. In order to place BPM in a broader perspective, we then provide a historical overview of the BPM discipline. Finally, we discuss how a BPM initiative in an organization typically unfolds. This discussion leads us to the definition of a BPM lifecycle around which the book is structured.

1.1 Processes Everywhere

Every organizationbe it a governmental body, a non-profit organization, or an enterprisehas to manage a number of processes. Typical examples of processes that can be found in most organizations include:

Order-to-cash : This is a type of process performed by a vendor, which starts when a customer submits an order to purchase a product or a service and ends when the product or service in question has been delivered to the customer and the customer has made the corresponding payment. An order-to-cash process encompasses activities related to purchase order verification, shipment (in the case of physical products), delivery, invoicing, payment receipt and acknowledgment.
Quote-to-order : This type of process typically precedes an order-to-cash process. It starts from the point when a supplier receives a Request for Quote (RFQ) from a customer and ends when the customer in question places a purchase order based on the received quote. The order-to-cash process takes the relay from that point on. The combination of a quote-to-order and the corresponding order-to-cash process is called a quote-to-cash process.
Procure-to-pay : This type of process starts when someone in an organization determines that a given product or service needs to be purchased. It ends when the product or service has been delivered and paid for. A procure-to-pay process includes activities such as obtaining quotes, approving the purchase, selecting a supplier, issuing a purchase order, receiving the goods (or consuming the service), checking and paying the invoice. A procure-to-pay process can be seen as the dual of quote-to-cash process in the context of business-to-business interactions. For every procure-to-pay process there is a corresponding quote-to-cash process on the suppliers side.
Issue-to-resolution . This type of process starts when a customer raises a problem or issue, such as a complaint related to a defect in a product or an issue encountered when consuming a service. The process continues until the customer, the supplier, or preferably both of them, agree that the issue has been resolved. A variant of this process can be found in insurance companies that have to deal with insurance claims. This variant is often called claim-to-resolution .
Application-to-approval. This type of process starts when someone applies for a benefit or privilege and ends when the benefit or privilege in question is either granted or denied. This type of process is common in government agencies, for example when a citizen applies for a building permit or when a businessman applies for a permit to open a business (e.g. a restaurant). Another process that falls into this category is the admissions process in a university, which starts when a student applies for admission into a degree. Yet another example is the process for approval of vacation or special leave requests in a company.

As the above examples illustrate, business processes are what companies do whenever they deliver a service or a product to customers. The way processes are designed and performed affects both the quality of service that customers perceive and the efficiency with which services are delivered. An organization can outperform another organization offering similar kinds of service if it has better processes and executes them better. This is true not only of customer-facing processes, but also of internal processes such as the procure-to-pay process, which is performed for the purpose of fulfilling an internal need.

As we go along this book, we will use a concrete example of a procure-to-pay process for renting construction equipment, as described below.

Example 1.1

Procure-to-pay process at BuildIT.

BuildIT is a construction company specialized in public works (roads, bridges, pipelines, tunnels, railroads, etc.). Within BuildIT, it often happens that engineers working at a construction site (called site engineers ) need a piece of equipment, such as a truck, an excavator, a bulldozer, a water pump, etc. BuildIT owns very little equipment and instead it rents most of its equipment from specialized suppliers.

Light

Font size:

↓

↑

Reset

Interval:

↓

↑

Bookmark:

Make

Similar books «Fundamentals of Business Process Management»

Look at similar books to Fundamentals of Business Process Management. We have selected literature similar in name and meaning in the hope of providing readers with more options to find new, interesting, not yet read works.

Manoj Das

Oracle Business Process Management Suite 11g Handbook

Stefano Vaccara

Carlos Marcello: The Man Behind the JFK Assassination

Marcello Tarì

There is No Unhappy Revolution: The Communism of Destitution

Marcello Musto

Another Marx

Luxemburg Rosa

Rosa Luxemburg and the Struggle for Democratic Renewal

Brando Marlon

Marlon Brando: a life in film

Brando Marlon

Somebody: the reckless life and remarkable career of Marlon Brando

Brando Marlon

Marlon Brando

Bundo Marlon

A Day in the Life of Marlon Bundo

Jan vom Brocke

Business Process Management Cases: Digital Innovation and Business Transformation in Practice

Rosa Parks

Rosa Parks: My Story

Marcello Allegretti

The Therapeutic Properties of Electromagnetic Waves: From Pulsed Fields to Rifing

Reviews about «Fundamentals of Business Process Management»

Discussion, reviews of the book Fundamentals of Business Process Management and just readers' own opinions. Leave your comments, write what you think about the work, its meaning or the main characters. Specify what exactly you liked and what you didn't like, and why you think so.