Nat Welch - Real-World SRE: The Survival Guide for Responding to a System Outage and Maximizing Uptime

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Nat Welch is a software developer based in the US. Since 2005 he has been building websites and keeping them running. He has always had a deep love of infrastructure and building to support the creative efforts of others. In 2012, Nat became a Site Reliability Engineer at Google and fell in love with the specialty. Since then, he has worked at companies of all sizes trying to promote reliability and help developers build reliable systems.

I would like to thank a lot of people for helping me make this book. First off is everyone at Packt Publishing, especially Radhika Atitkar and Veronica Pais. Without them, there is no way I would have ever thought I could write a book, let alone finish one. Also shout-out to all of the wonderful editors, including Pavlos Ratis who helped me shape this book into something great.

Second is everyone at Hillary for America. I value your work more highly than you know. I would especially like to mention Stephanie Hannon and Rohen Peterson for giving me the opportunity to work with HFA. While there, I learned a ton working with a team of operators that have also become amazing friends: Michael Fisher, timball, Amy Hails, Will McCutcheon, and Dylan Ayrey. Also shoutout to Ben Hagen, Ernest W. Durbin III, and Rob Witoff.

Two communities kept me motivated throughout the writing of this book, the Recurse Center and Simple Casual. Everyone in both communities are incredibly supportive, and without your support I would have given up long ago.

Thanks to the love of my life and light of my days, Melissa Cantrell, who put up with my constant hiding in the corner with headphones on to write. The exchange of a croissant delivery for love and affection and never-ending support is not a fair trade, so thank you.

I would not be here without all of the SREs at Google, especially Bill Thiede, Ben Lazarus, stratus, Sumeet Pannu, mglb, wac, and Chris Jones. Thank you for everything you taught me from code reviews, to wheels of misfortunes, basic CIDR math, IRC etiquette, and international handoffs. To the Punchd team: stay reckless. I never would have joined SRE without your constant hustle.

Thank you to Stephanie Harris for her illustrations and help with graphics in this book.

Finally, much love to my family. You went through so much while I was trying to write this book. Your courage, while losing so much, reminds me that no matter the obstacle, I need to keep pushing forward. Mom, Dad, and Travis, we will rebuild. I love you so much.

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