Nathan Hollander - A Guide to Software Package Evaluation & Selection: The R2ISC Method

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title	:	Guide to Software Package Evaluation & Selection : The RISC Method
author	:	Hollander, Nathan.
publisher	:	AMACOM Books
isbn10 | asin	:	0814405533
print isbn13	:	9780814405536
ebook isbn13	:	9780814424926
language	:	English
subject	Computer software--Evaluation.
publication date	:	2000
lcc	:	QA76.76.E93H65 2000eb
ddc	:	658.1/4
subject	:	Computer software--Evaluation.

Page i A Guide to Software Package Evaluation & Selection The R2ISC Method Nathan Hollander

Page ii This netLibrary eBook does not include the ancillary media that was packaged with the original printed version of the book. Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel.: 212-903-8316 Fax: 212-903-8083 Web site: amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Hollander, Nathan. A guide to software package evaluation & selection: the R2ISC method / Nathan Hollander. p. cm. Includes bibliographical references and index. ISBN 0-8144-0553-3 1. Computer softwareEvaluation. I. Title: Software package evaluation & selection. II. Title. QA76.76.E93 H65 2000 658.1'4dc21 00-038996 2000 Nathan Hollander. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Page iii Contents Dedication v Acknowledgments v Introduction vii 1 R2ISC 1 2 Current Requirements 9 3 Future Requirements 21 4 Implementability, Supportability, and Cost 34 5 Narrowing the Field 55 6 Analyzing the Vendors' Responses to the Request for Proposal 93 7 The Scripted Demonstration 147 8 Checking Out the Finalists 185 9 Contract Negotiations 219 10 Workshops 227 11 Developing the Plan and Selecting the Team 239 12 Implementation 273 Appendix A, Ross Systems Renaissance CS Financial Series 277 Appendix B, Sample GartnerGroup Report 294 Appendix C, Request for Proposal: Elsa Company 296 Appendix D, Gantt Chart 327 Index 339

Page v Dedication This book is dedicated to my wife Yaffa and children Ephraim and Ariella Hollander who gave me their support during the writing of this book. Also, to my parents Morris and Toby Hollander who al ways had faith in me. Acknowledgments I had a great deal of help in preparing this book and would especially like to thankJacquie Flynn for the time, help, insight, and knowledge she has given. Without her help this book could not have been completed. I wish her and her family much joy and happiness with their new arrival, Zachary James. I would also like to thank the following people for helping us obtain material for this book: Phyllis Butterworth of Macola Incorporated Steven Cohen of Executive Communication Group Nannette Feurzeig Jorge Lopez Matthew Hager Allison Haines of Gartner Group David Kra of IBM Sheldon Needle of CTS

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