GUMPTION.
Copyright 2015 by Solana Associates, LLC.
Book designby Sarah Dawson.
Front cover design concept by Anne Phillips,muse9design.
Cover spread design by Monkey C Media.
Editing by SarahDawson, WordPlay Editing.
All rights reserved.
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Para la flaca. Siempre te dije que haba una historia.
Acknowledgements
Here is the easy partwhere you talkabout all the people who, except for them, you would be still be a hod carrier or pumping gas at Tonys Exxon in Palm Desert.
First is Lisa Bates, simply the best atwhatever she attempts, who, along with Rob Ham, is the one who always said, Wehave to write a book! Second is my longtime assistant, Karen Janesin . Without her, I was a loserperiod.
Without Gordon Miles, there would have beenno Bubba Gump. Some call him my foil. I call him the smartest businessman Ihave ever known and certifiably brilliant. Despite our differences, I havewatched him run circles around the supposed brightest and never break anintellectual sweat. As he approaches seventy, I am still in awe of him.
To my English teachers Selden Edwards, JoeCaldwell, and Scott Macleodyou ruthlessly enforced real writing and gaveme a foundation.
Special thanks to Len Jessup (President ofUniversity of Nevada, Las Vegas), Jeff Shatzberg , andCarol Wertman at the University of Arizonas EllerSchool of Business. They were the catalysts for finally getting this intowriting, and I am deeply in their debt for all the help and feedback.
To the group at Warwicks in La Jollathanksfor taking a flier on me.
Writing a book is easyuntil youactually attempt it. Authors often say the story writes itself. What they donttell you is that it only does so after intense self-agonizing, weekly writersblock, and crushing self-doubt. If this book is poorly written and the style isawful, its my fault. If it is readable and actually something worthwhile, thenmy talented editor, Sarah Dawson, can claim all credit. She is really amagician at turning lemons into lemonade.
My toughest critics were my son Miles andhis mother Anne Phillips (who also was the creator of the book cover concept).When your (exceptionally smart) son tells you, This passage sucks, you knowyoure getting the bitter truth
I owe gratitude to my mother, who taught meright from wrong; and to my father, who taught me the value of being unintimidated in the face of power, and indeed to use itshubris to your advantage.
Thanks to Jon Mandel, Jim Gilmore,and other anonymous early readers who encouraged/corrected/helped me.
And finally, total thanks are due to thewhole team at Bubba Gump. I was nothing. They were everything. They includeLauren Gill, Gildren Alejandro, Cathy Peterson, RobBerger, Kerri Frick, Leslie Miller, Ken Allen, Paul Kajiwara ,Jeff Ash, Tim Busald , Dan Bylund , Karna Schumacher, Gail Taggart, Jim Dufault , Shawna Gearhart, Jim Kaa ,Dennis Yee, Steve Moreau, Jeremy Lieberman, Dave Perry, Martin Ibarra, HollyRocco, and many more.
Prologue
They say if you want to make a small fortune,then take a large one and go into the restaurant business. You have to be prettystupid to choose that field. Yet here I was. A few weeks before, my board of directorshad shown me to the door and paid me a large sum of money to go away. But nowI was looking to give that upand then someto get back in thebusiness.
I was standing on a Manhattan street corner ona hot and humid April day, trying to find a taxi. I had just spent three hours ina stressful meeting with a well-known private equity firm that had particularinterest in restaurant deals. I was trying to coax them into partnering with mein an attempt to purchase what I already considered my company: Bubba Gump Shrimp Company Restaurants. I had not beenvery optimistic when I began the meeting, since I had been shuffled off to somejunior people.
As I proceeded in my discussion with them,however, one left and returned with someone who introduced himself as a partnerin the firm. An hour later, I was discussing the deal with three of the firmsmost important members, and the junior people had receded to the background. Itold them I was certain that an investment banker representing the company wasgoing to call them within weeks and there would be a book (a sellingdocument) out very soon.
I already had another private equity groupthat I knew was interested in backing me, so I viewed this firm as insurance. Ihad not shaken hands on a deal with the others, and I had enough experiencewith private equity to know better than to take any chances. At the end of themeeting, the group had told me that it was a very compelling proposition,which was private equity language for we have some interest. The only issuewas whether it was too small for them since they would be writing a check for only$30 or $40 million.
They listened politely when I talked aboutthe unusual nature of the Bubba Gump experience, the intense loyalty of thecustomers, and the unique culture my team and I had built. As the companys CEOand founder, I was very proud of those things. In truth, however, the firm was notat all interested in those aspects of the business. They only wanted to knowthe numbers.
Well, if they wanted to hear about thefinancial results, I was the guy to tell them. Our numbers were as good asanyones in the industry, and since I had been trying to sell the company forthe last three years, I did not need to look at any notes in order to discuss them.As I listed the figures, the story of Bubba began to emerge. As I related thestory, they began to understand that it was compelling. Just as importantly,they realized that there was a real business under the notoriety attached tothe name.
* * *
People usually get involved in therestaurant business for one of only a few reasons. They might have an intenseaffinity for food, or they might have that innkeepers attitude where theywant to create a coming together of people over a good meal and drinks. Someare exposed to it in their youth and never get it out of their systems. Somethink it is the exciting road to riches. I am not sure that any of those usual reasonsapply to me, because the real reason I became involved in the restaurantbusiness was a motorcycle accident.
I had been working at a gas station in PalmDesert, California, before going off to college. I needed that job in order topay for the first few months of expenses at school. Once I arrived at theUniversity of Arizona, I intended to find work that would enable me to pay for therest of my education. One rainy afternoon, I borrowed a friends motorcycle andcrashed it on a gravelly curve, tearing up my hand and severely spraining myankle in the process. I could not walk without crutches or work for a month,and college was going to have to wait.