Cheryl McLean - Customer Service Letters Ready to Go! (Ready to Go)
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Customer Service Letters Ready to Go! (Ready to Go)
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NTC BUSINESS BOOKS a division of NTC Publishing Group Lincolnwood, Illinois USA
title
:
Customer Service Letters Ready to Go!
author
:
McLean, Cheryl.
publisher
:
NTC Contemporary
isbn10 | asin
:
0844235679
print isbn13
:
9780844235677
ebook isbn13
:
9780071392563
language
:
English
subject
Customer services, Commercial correspondence.
publication date
:
1996
lcc
:
HF5415.5.M39 1996eb
ddc
:
808/.066658
subject
:
Customer services, Commercial correspondence.
Page ii
Library of Congress Cataloging-in-Publication Data
McLean, Cheryl, 1957 Customer service letters ready to go!/ Cheryl Mclean. p. cm. Published in association with the International Customer Service Association. ISBN 0-8442-3567-9 (pbk.) 1. Customer services. 2. Commercial correspondence. I. Title. HF5415.5.M39 1995 808'.066658-dc2095-20176 CIP
1997 Printing
Published by NTC Business Books, a division of NTC Publishing Group 4255 West Touhy Avenue, Lincolnwood (Chicago), Illinois 60646-1975 U.S.A.
1996 by NTC Publishing Group, All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of NTC Publishing Group.Manufactured in the United States of America.
7 8 9 0 ML 9 8 7 6 5 4 3 2
Contents
Acknowledgments
vii
Chapter 1: Six Steps to Great Customer Service Letters
What is Customer Service?
1
Why Customer Service is Essential
1
Is the Customer Always Right?
2
The International Customer Service Association Creed
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