Cynthia Berryman-Fink - The Managers Desk Reference

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The Manager's Desk Reference SECOND EDITION Cynthia Berryman-Fink and Charles B. Fink American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

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title	:	The Manager's Desk Reference
author	:	Berryman-Fink, Cynthia.; Fink, Charles B.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403425
print isbn13	:	9780814403426
ebook isbn13	:	9780585000497
language	:	English
subject	Management--Handbooks, manuals, etc, Personnel management--Handbooks, manuals, etc.
publication date	:	1996
lcc	:	HD38.15.B47 1996eb
ddc	:	658.3
subject	:	Management--Handbooks, manuals, etc, Personnel management--Handbooks, manuals, etc.

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Berryman-Fink, Cynthia, 1952 The manager's desk reference / Cynthia Berryman-Fink & Charles B. Fink.2nd ed. p. cm. Includes bibliographical references and index. ISBN 0-8144-0342-5 1. ManagementHandbooks, manuals, etc. 2. Personnel management Handbooks, manuals, etc. I. Fink, Charles B. II. Title. HD38.15.B47 1996 658.3dc20 96-12325 CIP 1989, 1996 AMACOM, a division of American Management Association, New York. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3

Page v Contents Preface vii AIDS in the Workplace 1 Assertiveness 6 Business Writing 13 Career Development 24 Change Management 33 Coaching Employees 38 Conflict Management 45 Consultants 52 Customer Service 60 Delegation and Empowerment 68 Disabled Employees 76 Disciplining Employees 81 Diversity in Organizations 89 Employee Assistance Programs 97 Ethics in the Workplace 105 Family-Friendly Management 110 Feedback 116 Innovation and Creativity 123 Intercultural Communication 130 Interviewing 138 Listening 146

Page vi Meetings 151 Mentoring 161 Motivation 165 Negotiation 173 Networking 185 Organizational Culture 192 Orienting New Employees 199 Part-Time, Temporary, and Contingent Workers 205 Performance Appraisal 212 Politics in Organizations 226 Presentations 232 Project Management 244

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