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Duffett David Middleton Nik Carpenter Colman - Asterisk 1.4: the professionals guide: implementing, administering, and consulting on commercial IP telephony solutions. - Description based on print version record

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Asterisk 1.4
The Professional's Guide
Colman Carpenter
Ian Plain
David Duffett
Nik Middleton

Asterisk 1.4
The Professional's Guide

Copyright 2009 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the authors, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: August 2009

Production Reference: 1030809

Published by Packt Publishing Ltd.

32 Lincoln Road

Olton

Birmingham, B27 6PA, UK.

ISBN 978-1-847194-38-1

www.packtpub.com

Cover Image by Vinayak Chittar (<>)

Credits

Authors

Colman Carpenter

David Duffett

Nik Middleton

Ian Plain

Reviewers

Ian Plain

Jared Smith

Philippe Lindheimer

Acquisition Editor

James Lumsden

Technical Editors

Gagandeep Singh

Charumathi Sankaran

Indexer

Rekha Nair

Editorial Team Leader

Gagandeep Singh

Project Team Leader

Lata Basantani

Project Coordinator

Neelkanth Mehta

Proofreader

Laura Booth

Production Coordinator

Aparna Bhagat

Cover Work

Aparna Bhagat

Foreword

Watching Asterisk move from being a personal coding project to a community of tens of thousands of programmers and millions of users has been quite the ride so far! Asterisk is only now hitting its prime, and there are so many more things that creative people are going to do with the code. The growth of the project over the years has stunned and pleased me, and it's amazing that well-written and comprehensive books like this now exist to help more advanced users navigate the waters of larger and more complex Asterisk installations. Asterisk installations are now huge, both in numbers of locations and the unimaginably large size of many of those locationsthousands or tens of thousands of users! Asterisk implementations are rarely limited by the capability of the software but more often by not knowing how to utilize it. Books like this play an important role in getting the experience of those who have already done in the hands of those who want to do.

Hopefully the knowledge here allows you to continue your adventure with Asterisk, moving from the basics of PBX construction to having the ability to quickly implement advanced call logic processes and work with the more exotic telephony and VoIP interfaces. The motto of "There's more than one way to do it!" is almost always true with Asteriskthis book seems to contain an excellent cross-section of at least one of those ways to do "it" (whatever "it" happens to be for your application) and you'll quickly think of many other ways once you've mastered the methods shown.

The authors here have really shown some excellent detailed explanations of how to use Asterisk, and I hope this provides the incentive for you, the reader, to experiment in more wide-ranging ways with Asterisk once you've understood the basics. Most of the Asterisk community has learned with hands-on experimentation, and it's great to see more encouragement of this type of learning as is contained in these pages. Kudos to the authors, especially David Duffett, who has been involved with Asterisk for so long and has taught so many people their first dialplan routines (and hopefully has left them uninjured from his famous habit of throwing candy at people who give correct answers in class or in his talks).

Soon you'll be doing least-cost-routing, integrating your instant messenger system with your mobile phone calls, controlling robots with voice commands via your phone, or dreaming up a new company based on some voice-based service that nobody has tapped into yet. And the best thing about Asterisk is that it remains open sourceif you come up with a feature or enhancement that you think must be in Asterisk, then the good news is that it can be! Become a member of the Asterisk community, and your contributed code could be included. We all anxiously await your book, your product, or just your involvement with the Asterisk community.

Mark Spencer

Chairman and CTO of Digium

About the Authors

Colman Carpenter is the MD of Voicespan, a Kent-based company that offers Asterisk-based systems to the SME market across the UK. He is an IT professional of over 20 years standing, with experience in diverse areas such as IBM mid-range software development, Lotus Notes and Domino consultancy, Data Management, E-marketing consultancy, IT Management, Project Management, Wordpress Website Design, and lately, Asterisk consultancy. He is a qualified PRINCE2 practitioner.

Voicespan (http://www.voicespan.co.uk) offers Asterisk-based systems as the cornerstone of a holistic VoIP-telephony service for SMEs. They offer companies a one-stop shop for implementing a VoIP-capable system, encompassing Asterisk-based systems, endpoints, trunks, telephony interfaces and network equipment, and the consultancy necessary to bring it all together into a coherent whole. This is his first book.

I would like to thank my wife, Hazel, and daughters, Caiti and Fay, for their support during the writing of this book. At times it seemed like you believed more than I in my ability to do so!

David Duffett delivers Asterisk training and consultancy around the world through his own company (TeleSpeak Limited, www.telespeak.co.uk), in addition to designing and delivering training for a number of companies, including Digium, Inc.

A keen Asterisk enthusiast, David also enjoys podcasting, radio presenting, and teaching public-speaking skills. He is a Chartered Engineer with experience in fields including Air Traffic Control communications, Wireless Local Loop, Mobile Networks, VoIP, and Asterisk. David has been in the telecoms sector for nearly 20 years and has had a number of computer telephony, VoIP, and Asterisk articles published through various industry publications and web sites.

Nik Middleton has been in wide-area communications since the mid-eighties. He spent most of the nineties working in the US, where he developed a shareware Microsoft mail to SMTP/POP3 connector that sold some 287,000 copies. He spent six years working for DuPont in VA, developing remote monitoring systems for their global Lycra business. In late 2000, he returned to the UK where he held various senior positions in British Telecom, LogicaCMG, and Computer Science Corp.

In 2005, tired of working in London, he set up his own company (Noble Solutions) providing VoIP solutions in rural Devon, where he now lives with his wife Georgina and three children, Mathew, Vicky, and Isabel. A keen amateur pilot, his favorite place when not in the office is flying over the beautiful Devon countryside.

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