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Natalie C. Canavor - Business Writing Today: A Practical Guide

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Natalie C. Canavor Business Writing Today: A Practical Guide
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Business Writing Today

A Practical Guide

Second Edition

This book is dedicated to

Greg, my personal gold standard.

Business Writing Today

A Practical Guide

Second Edition

  • Natalie Canavor
  • New York University
FOR INFORMATION SAGE Publications Inc 2455 Teller Road Thousand Oaks - photo 1
FOR INFORMATION SAGE Publications Inc 2455 Teller Road Thousand Oaks - photo 2

FOR INFORMATION:

SAGE Publications, Inc.

2455 Teller Road

Thousand Oaks, California 91320

E-mail: order@sagepub.com

SAGE Publications Ltd.

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London EC1Y 1SP

United Kingdom

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Singapore 049483

Copyright 2016 by SAGE Publications, Inc.

All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.

Printed in the United States of America

Cataloging-in-publication data is available from the Library of Congress.

ISBN 978-1-4833-5866-6

This book is printed on acid-free paper.

Acquisitions Editor Maggie Stanley Editorial Assistant Nicole Mangona - photo 3

Acquisitions Editor: Maggie Stanley

Editorial Assistant: Nicole Mangona

Production Editor: Olivia Weber-Stenis

Copy Editor: Megan Markanich

Typesetter: C&M Digitals (P) Ltd.

Proofreader: Victoria Reed-Castro

Indexer: Jeanne R. Busemeyer

Cover Designer: Gail Buschman

Marketing Manager: Liz Thornton

Table of Contents
Table of Contents
Preface

This book is for you if

  • youre preparing to begin your career in business, communications or a profession;
  • youre already engaged in a career but want a competitive advantage to help you advance;
  • youre a technology, science or other specialist and want to brush up your contemporary writing skills; or
  • youre an entrepreneur who writes proposals, websites, marketing materials and blogs and wants to make them better.

Today, everybody writes. From everyday e-mails to customer communications, reports to tweets, business writing is a make-or-break skill for just about every career path. Digital technology keeps expanding the possible: It enables us to reach people anywhere in the world and find opportunities. It levels the playing field so small and new businesses can compete with giants. It empowers us to communicate what we can do and who we are to huge audiences and draw selected people to us.

The price of admission is writinggood writing, to be more specific.

This books goal is to show you how to stand out, whatever your endeavor and aspirations. It may differ from other books on writing youve worked with. Rather than focusing on theory or grammar, Business Writing Today is based on the authors practical experience as a magazine editor, corporate communicator, journalist and public relations consultant.

Its also based on a history of helping professional communicators and businesspeople write better and more recently, teaching advanced writing seminars for M.S. students in NYUs Public Relations and Corporate Communications program.

Business Writing Today equips you to dramatically improve your writing in two ways.

First, it shows you how to strategize everything you write to achieve your goals, both immediate and long-range. Youll emerge with a structured process for thinking through the content, style and tone of everything you write with confidence.

Second, it gives you professional tips and practical techniques to identify your own writing problems and fix them. The ideas are all demonstrated with examples that relate to the messages and documents youll need to write e-mails, memos, letters, executive summaries, reports, proposals, profiles, networking messages, websites, blogs, presentations, news releases and more.

Complete with assignments, discussion ideas and projects, the book is designed for the classroom. It is also written as a friendly and accessible self-help tool for independent use. Readers will find many ways to make their writing more immediately successful plus tools to sustain their own progress.

If youre familiar with the predecessor editionBusiness Writing in the Digital Ageyoull find a substantial reorganization, new material and examples, more resources and activities, and many updates. A new chapter provides a toolbox of journalism and PR techniqueshow to write news releases, talking points and headlines, and tips for research and interviewing. An expanded chapter on writing for the job hunt brings together guidelines for successful rsums, cover letters and networking. Internal memo writing is covered in its own right, and an expanded presentation skills chapter shows you how to tell your own story and plan presentations.

New View from the Field sidebars, contributed by specialists, offer additional ways to think about effective messages and documents. And more Success Tip features show you how to use communication skills to achieve your personal goals.

This new edition draws on thoughtful input from teachers who use the book and reviewers who generously offered guidance on how to make Business Writing Today more useful and valuable.

Im happy to hear your ideas, comments, and questions about the book or any aspect of business writing. Find me at natalie@canavorcommunications.com.

Acknowledgments

This new edition was gracefully supported by editor Maggie Stanley, whose enthusiasm for the project was so sustaining, and Megan Markanich, whose careful copyediting improved the presentationthank you! As more SAGE people stepped in to supply their expertise, Ive appreciated the high level of professionalism and caring shown by all, including Catherine Forrest, Olivia Weber-Stenis and Nicole Mangona.

Appreciation also goes to my agent, Stacey Czarnowski of Studio B, always responsive and helpful. And I am more than grateful to all my colleagues who generously shared their professional insights and techniques in the three dozen-plus View from the Field features that amplify my own experience. I feel privileged to know every one of you.

And special thanks to the reviewers who provided thoughtful critiques, ideas and suggestions to make Business Writing Today a yet-more effective tool for teaching and learning: Allen Mogol, New York University; Antoinette Larkin, University of Cincinnati; Brenda Nevidjon, Duke University; Tim Green, University of Michigan; Steve Thompson, New York University; and Kimberly Laux, University of Michigan-Flint.

Part I A Structured Planning System for All Your Communication
Chapter 1 Business Writing in the Digital Ageand You
Learn...
  • Why good writing matters
  • How employers view writing
  • The value of writing to you
  • How to use this book

When I give workshops for businesspeople, I often ask them to describe the writing they like to read. Invariably, they offer a list of attributes that include:

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