Beth McNeil - Patron behavior in libraries: a handbook of positive approaches to negative situations
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Patron behavior in libraries: a handbook of positive approaches to negative situations
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Patron Behavior in Libraries : A Handbook of Positive Approaches to Negative Situations ALA Editions
author
:
McNeil, Beth.
publisher
:
ALA Editions of the American Library Association
isbn10 | asin
:
0838906621
print isbn13
:
9780838906620
ebook isbn13
:
9780585318691
language
:
English
subject
Libraries and readers--United States, Libraries--United States--Security measures.
publication date
:
1996
lcc
:
Z711.P338 1996eb
ddc
:
025.5
subject
:
Libraries and readers--United States, Libraries--United States--Security measures.
Page i
Patron Behavior in Libraries
A Handbook of Positive Approaches to Negative Situations
Beth McNeil and Denise J. Johnson
Page ii
Cover design by Tessing Design
Text design and composition by Publishing Services, Inc. in ITC Galliard on a Xyvision/L330
Printed on 50-pound Glatfelter, a pH-neutral stock, and bound in 10-point cover stock by Edward Brothers, Inc.
The paper used in this publication meets the minimum requirements of American National Standard for Information SciencesPermanence of Paper for Printed Library Materials, ANSI Z39.48-1992.
While extensive effort has gone into ensuring the reliability of information appearing in this book, the publisher makes no warranty, express or implied, on the accuracy or reliability of the information, and does not assume and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions in this publication.
Library of Congress Cataloging-in-Publication Data
Patron behavior in libraries : a handbook of positive approaches to negative situations / [edited by] Beth McNeil and Denise J. Johnson. p. cm. Includes bibliographical references and index. ISBN 0-8389-0662-1 1. Libraries and readersUnited States. 2. LibrariesUnited StatesSecurity measures. I. McNeil, Beth. II. Johnson, Denise J. Z711.P338 1996 025.5dc20 95-40639
Copyright 1996 by the American Library Association. All rights reserved except those which may be granted by Sections 107 and 108 of the Copyright Revision Act of 1976.
Printed in the United States of America.
00 99 98 5 4 3 2
Page iii
CONTENTS
Introduction
v
Part I Which Patrons Pose the Most Challenges and Why?
1 Down and Out in the Reading Room: The Homeless in the Public Library
Bruce A. Shuman
3
2 Mentally Ill Patrons
Charles A. Salter and Jeffrey L. Salter
18
3 Opposites Attract: Young Adults and Libraries
Patrick Jones
44
4 Older Adults: Problems and Needs
Linda Marie Golian and Linda Lou Wiler
55
5 Deinstitutionalized and Disabled Patrons: Opportunities and Solutions
Fay Zipkowitz
65
6 Problems with Patrons in the Academic Library
Emerita M. Cuesta
75
Page iv
Part II What Are the Issues?
7 Crime in Academic Libraries
Mary M. Harrison, Alison Armstrong, and David Hollenbeck
87
8 Legal Issues regarding Library Patrons
Katherine Malmquist
95
9 Sexual Harassment in the Library
Denise J. Johnson
106
10 Sexual Behavior in Libraries
Denise J. Johnson
122
Part III What Are the Solutions?
11 Active Listening: Alleviating Patron Problems through Communication
Nathan M. Smith
127
12 Developing and Implementing a Patron Behavior Policy
Linda A. Morrissett
135
13 Literature on Library Patrons: An Annotated Guide
Beth McNeil
150
Contributors
154
Index
157
Page v
INTRODUCTION
The literature of patron problems in libraries extends back to some of our earliest modern professional literature. Articles have been written detailing specific problems, workshops on problem patrons are a staple of library conferences, and a few books have been published on the subject. The handful of books devoted to patron problems are useful and illuminating, yet no one book has been published which deals with the subject from a broad perspective, with a view to describing the various problems presented by a diverse patron population and prescribing solutions to disruptive patron behavior.
In compiling this book, we gathered a diverse and talented group of librarians to write about the subject with which they are most familiar. We want to offer useful information to public librarians, academic librarians, children's librarians, and special librarians. It is our aim to assist librarians who need help in staff training, in dealing with various types of patron behavior problems, in establishing procedures for handling problems and complaints, and in researching patron problems in libraries.
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