Mary C. Gentile - Differences that work: organizational excellence through diversity

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title	:	Differences That Work : Organizational Excellence Through Diversity Harvard Business Review Book Series
author	:	Gentile, Mary C.
publisher	:	Harvard Business School Press
isbn10 | asin	:	0875844995
print isbn13	:	9780875844992
ebook isbn13	:	9780585164151
language	:	English
subject	Organizational effectiveness, Multiculturalism.
publication date	:	1994
lcc	:	HD58.9.D54 1994eb
ddc	:	658.3
subject	:	Organizational effectiveness, Multiculturalism.

Page i Differences That Work

Page ii The Harvard Business Review Book Series Designing and Managing Your Career, Edited by Harry Levinson Ethics in Practice: Managing the Moral Corporation, Edited by Kenneth R. Andrews Managing Projects and Programs, With a Preface by Norman R. Augustine Manage People, Not Personnel: Motivation and Performance Appraisal, With a Preface by Victor H. Vroom Revolution in Real Time: Managing Information Technology in the 1990s, With a Preface by William G. McGowan Strategy: Seeking and Securing Competitive Advantage, Edited with an Introduction by Cynthia A. Montgomery and Michael E. Porter Leaders on Leadership: Interviews with Top Executives, With a Preface by Warren Bennis Seeking Customers, Edited with an Introduction by Benson P. Shapiro and John J. Sviokla Keeping Customers, Edited with an Introduction by John J. Sviokla and Benson P. Shapiro The Learning Imperative: Managing People for Continuous Innovation, Edited with an Introduction by Robert Howard The Articulate Executive: Orchestrating Effective Communication, With a Preface by Fernando Bartolom Differences That Work: Organizational Excellence through Diversity, Edited with an Introduction by Mary C. Gentile Reach for the Top: Women and the Changing Facts of Work Life, Edited with an Introduction by Nancy A. Nichols Global Strategies: Insights from the World's Leading Thinkers, With a Preface by Percy Barnevik Command Performance: The Art of Delivering Quality Service, With a Preface by John E. Martin Manufacturing Renaissance, Edited with an Introduction by Gary P. Pisano and Robert H. Hayes The Product Development Challenge: Competing through Speed, Quality, and Creativity, Edited with an Introduction by Kim B. Clark and Steven C. Wheelwright The Evolving Global Economy: Making Sense of the New World Order, Edited with a Preface by Kenichi Ohmae

Page iii Differences That Work Organizational Excellence through Diversity Edited with an Introduction by Mary C. Gentile Foreword by R. Roosevelt Thomas, Jr.

Page iv Copyright 1973, 1977, 1978, 1984, 1985, 1986, 1989, 1990, 1991, 1992, 1993, 1994 by the President and Fellows of Harvard College. All rights reserved Printed in the United States of America 97 96 95 98 5 4 3 2 All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the copyright holder. The Harvard Business Review articles in this collection are available as individual reprints. Discounts apply to quantity purchases. For information and ordering contact Operations Department, Harvard Business School Publishing Corporation, Boston, MA 02163. Telephone: (617) 495-6192, 9 a.m. to 5 p.m. Eastern Time, Monday through Friday. Fax: (617) 495-6985, 24 hours a day. The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Printed Library Materials Z39.48-1984 Library of Congress Cataloging-in-Publication Data Differences that work : organizational excellence through diversity / edited, with an introduction by Mary C. Gentile : foreword by R. Roosevelt Thomas, Jr. p. cm. (A Harvard Business review book) Includes bibliographical references and index. ISBN 0-87584-499-5 (alk. paper) 1. Organizational effectiveness, 2. Multiculturalism. I. Gentile, Mary C. II. Series: Harvard business review book series. HD58.9.D54 1994 658.3dc20 93-37088 CIP

Page v CONTENTS Foreword R. Roosevelt Thomas, Jr. xi Introduction Mary C. Gentile xiii Part I Differences at Work: Where We've Been, Where We Are, Where We Go from Here 1 Global Work Force 2000: The New World Labor Market William B. Johnston 3 International demographic trends will have a profound impact on national strategies of employment and competitiveness. A growing imbalance between the world's labor supply and demand has resulted in greater relocation of workers from developing countries to more developed countries, creating a more diverse work force. The author predicts changes in immigration regulations, increased standardization of labor-management relations, and a greater government role in managing the new global work force.

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