Roger Stringer - Real-Time Twilio and Flybase. Build Real-Time Web Apps Using Twilio and Flybase with Node.js
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This Apress imprint is published by the registered company APress Media, LLC part of Springer Nature.
The registered company address is: 1 New York Plaza, New York, NY 10004, U.S.A.
To my daughter Kaitlyn
This book is a collection of a series of previously published blog posts showcasing how to use Twilio and Flybase together to build real-time apps, as well as some new never-before-seen content.
For some background, my name is Roger Stringer. Im the founder of and lead developer for https://flybase.io , as well as the author of Twilio Cookbook (first and second editions). Ive worked with Twilios API for several years and have been building Flybase (and apps with Flybase) for over three years.
https://flybase.io is a web platform used to store and retrieve data in real time, as well as to send and receive real-time events such as triggers for incoming calls, incoming messages, agents logging off, etc. These two services make a truly winning combination for gathering real-time data, so I wanted to present them here together in this book.
Chapter , Building a Real-Time SMS Call Center: Learn to use Twilio and Flybase and send and receive SMS messages from a browser and see them in real time.
Chapter , Building a Live Blogging Tool: Use Twilio and Flybase to build a real-time live blogging tool where users can send text messages and media and have them appear on a web page for readers to read.
Chapter , Building a Real-Time Group Chat App: Build a group chat app to send messages to multiple group members, handy for events.
Chapter , Creating a Click-to-Call Call Center: Build a click-to-call call center, where users can click a link on a web page and initiate a browser-to-browser phone call using Flybase and Twilio Client with a live agent.
Chapter , Building a Salesforce-Powered Call Center: Build a Salesforce (or any CRM)-embeddable call center or automated call distribution (ACD).
Chapter , Sending Daily SMS Reminders: Send daily automated SMS messages to users for multipurpose marketing/advertising opportunities.
Chapter , Building a Real-Time Call Tracking Dashboard: Learn how to build a real-time call tracking dashboard to track where incoming calls are coming from.
is the founder of Flybase, a real-time application platform that makes it easy for developers to design, build, and scale real-time web and mobile apps in minutes instead of days using client-side code. You can find him on Twitter @freekrai.
is a self-taught programmer and has coding experience in languages such as C# and C++ for over three years. He has made different coding projects, such as a gaming tutorial website, several desktop applications, and even games in the Unity game engine. He is currently working on his own independent game project in MonoGame, set to be released next year. He has an abundance of charisma for programming and gamedev and talks about them on his blog/made tutorials on the MonoGame framework. He is also cowriting a sequel to the book MonoGame Mastery. In his free time, he likes to play games and look at cool new projects by other indie developers.
Were going to build a handy SMS call center for our first project.
This call center will handle incoming SMS messages from users; it wont handle voice, just SMS. Well look at voice in a couple other chapters.
Do you want to know one of the beautiful things about Flybase? It integrates really easily with other services.
In this chapter, we are going to walk through using Flybase and Twilio together to build a real-time SMS call center.
This could be used as a customer help desk where customers send a text message for help and an agent sends a reply back from their web browser.
The actual phone work will be handled by Twilio, and Flybase will store the data and display the chats in real time. Well use Node.js to send and receive the text messages and an HTML frontend to handle the actual chatting.
Twilio ( http://twilio.com ): To send and receive SMS messages. Dont have a Twilio account? Sign up for free ( www.twilio.com/try-twilio ).
Flybase ( www.flybase.io/ ): A real-time database API. Well be using it to store our incoming and outgoing messages.
Node.js ( http://nodejs.org/ ): A platform built on Chromes JavaScript runtime for easily building fast, scalable network applications.
If you havent already, sign up ( https://app.flybase.io/signup ) for a free Flybase account now and then create a new app. Youll use your app for your call center.
We first need to set up our Node.js app.
Besides the Twilio and Flybase modules, well be using the Express framework ( http://expressjs.com/ ) to set up our node web server to receive the POST request from Twilio, so well need to install the express package. Well also be using the body-parser module, so we are going to install that as well.
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