Summer Knight - Humanizing Healthcare: Transform Culture to Hardwire Humanity at Every Point of Care

Praise for HUMANIZING HEALTHCARE and Summer Knight, MD, MBA

Everyone is excited about the digital transformation of healthcare, the fourth industrial revolution, and online meeting offline. But in order for all of this technology to make a difference in real peoples lives, we need to concentrate on the human in the middle. Humanizing Healthcare is a road map for the future of health assurance for us all.

Stephen K. Klasko, MD, MBA, President and CEO, Thomas Jefferson University and Jefferson Health

Dr. Knights call to hardwire humanity at every point of care is essential to ensure that patients remain at the center of everything we do. Healthcare can be confusing and complicated, and is often needed when people are at their most vulnerable. It is our collective responsibility to be a trusted advisor, ensuring they feel supported through every step of their care journeys. An important piece of that is approaching care holistically to address critical drivers of healthnamely, health equity, food security, and mental well-being.

Patrick Geraghty, President and CEO, GuideWell Mutual Holding Corporation, Florida Blue, and GuideWell Group, Inc.

Advances in all sectors of healthcare should be defined by how they improve patient health and the consumer experience. In Humanizing Healthcare, Dr. Knight makes clear that advances such as AI and ever more sophisticated analytics hold the potential to create an ecosystem of care for a healthcare future thats more efficient and more patient-centered. The technology is poised to enhance the human touch in medicine by enabling healthcare providers to be more connected to their patient, and not a screen.

Blasine Penkowski, Chief Strategic Customer Officer, Johnson & Johnson Healthcare Systems

A key goal of Humanizing Healthcare is to activate consumers to drive appropriate care decisions as they do in other consumer industries. Sharing a near-term view of what is possible when we leverage digital health, interoperable data, artificial intelligence, and advanced analytics, this book helps healthcare business leaders and technology leaders by creating a common vernacular with which to drive forward together.

Marvin Richardson, Chief Information Officer and SVP, Blue Cross Blue Shield of IL, MT, NM, OK, and TX

Dr. Knight has skillfully presented the guide to an evolving future in which consumers are finally in the drivers seat for their own healthcare journeys. Weve reached the inflection point at which digital health is creating a unified, personalized, and mobile health experience, connecting all stakeholders and giving equal voice to patients. Humanizing Healthcare is a must-read for anyone striving to make our most important industry live up to its promise.

Kristen Valdes, Founder and CEO, b.well

Drawing on transparent and unvarnished stories of her patients and her own experiences, suffering, and joy, Dr. Knight highlights how the North Star of humanizing healthcare must be realized. Her framework gives us hope in a future in which all industry players can work together to create an ecosystem of value for healthcare consumers and professionals alike.

Richard Snyder, MD, Chief Medical Officer, Independence Blue Cross; and Member of the Board of Directors, American Hospital Association

A blueprint for truly transforming healthcare built upon real life experiences, Humanizing Healthcare goes beyond the use of technology as it focuses stakeholders on supporting the healthcare consumer, caregivers, and clinical teams through connected partnerships for the individuals health journey.

Anthony Lombardo, Chair, Morristown Medical Center Advisory Board; and former COO, Bracco Diagnostics, Inc.

As healthcare must transform, Dr. Knight lays out a path that defines the approach and addresses the cultural shift and macro changes required to humanize healthcarewhich involves addressing all aspects of human needs, including physical, emotional, nutritional, social, and financialat a timely juncture for the industry.

John Agwunobi, MD, MBA, MPH, CEO and Chairman, Herbalife Nutrition; Admiral, US Public Health Services Commissioned Corps; and former Assistant Secretary of Health, Department of Health and Human Services

While encouraging all healthcare stakeholders to align on humanizing healthcare as our collective North Star, this book articulates how we can achieve this person to person, within the culture of our own organizations and our industry. Beyond this audacious goal, Dr. Knight gets tactical, sharing how we can begin taking action immediately.

Joseph R. Cunningham, MD, President, Blue Cross Blue Shield of Oklahoma

Humanizing Healthcare is a North Star that informs how the healthcare system can transform across pharma, biotech, healthcare providers, health plans, medtech, digital health... and the list goes on. The book brings to life how all of these sectors can work together in the future of health to support consumers as individuals, with the goal to optimize healthfulness even for those who have chronic and challenging conditions.

Greg Reh, Global Life Sciences & Health Care Leader, Deloitte

Dr. Knight advocates for leveraging machine learning, artificial intelligence, and digital care activation platforms to automate many of the nonclinical activities of doctors and nurses, giving them more opportunity for patient interaction and care, which is the goal of humanizing healthcare.

Monica Berner, MD, Chief Clinical Officer, Health Care Service Corporation

Using real-life examples, Humanizing Healthcare helps readers to visualize the future of health and how technologies, such as artificial intelligence and advanced analytics informed by interoperable data and machine learning, will transform the healthcare experience for all stakeholders. As a digital health leader, I appreciate this viewpoint, which helps my peers to co-envision a world of health access that seemed fanciful but is actually attainable today and in the near term.

Heather Cox, Digital Health and Analytics Officer of prominent national health plan

Humanizing Healthcare lays out a care model of the futureproviding greater access and improving care through telehealth, digital tools, and interventionsto include incorporating behavioral and physical health. Most importantly, it advocates for the patients natural support network to improve healing and recovery through emotional support.

Douglas Lehrman, Managing Director, Junction Health Partners

Copyright 2021 by 1HumanKind, Inc. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-1-26-426728-6
MHID: 1-26-426728-2

The material in this eBook also appears in the print version of this title: ISBN: 978-1-26-426727-9, MHID: 1-26-426727-4.

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