The Portable MentorYour Anywhere, Anytime Career Coach and Problem Solver
Cy Charney
AMACOM
American Management Association
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Library of Congress Cataloging-in-Publication Data has been applied for and is on record at the Library of Congress.
08144 7212 5
Copyright 2004, 2000 Cy Charney.
All rights reserved.
A previous edition of this book was published in Canada in 2000 by Stoddart Publishing Co., Ltd.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
Printing number
10 9 8 7 6 5 4 3 2 1
To my three unique, wonderful,
and special children:
Daneal, whose zest for life and independence
amaze me,
Thalia, whose single-mindedness and
dedication inspire me, and
Davin, whose passion and soul uplift me.
ACKNOWLEDGEMENTS
No one person can put together a book with so many ideas. So, as before, I have been fortunate to have had guidance and advice from people with whom I work. Those who have made a significant contribution to the book include Chips Klein, President, Chipco Canada Inc., Thornhill, ON; Heather Taylor, HR Consultant, Toronto, ON; Shelly Zaidman-Averbuch, Doctor of Naturopathic Medicine, Thornhill, ON; Thalia Charney; Dianne Conrad, Program Manager, Certificate in Adult and Continuing Education, University of Alberta, Calgary, AB; Rhona Charney, Psychotherapist, Bellwood Health Care, Scarborough, ON; David Wright, Manager, Corporate Learning, Canada Trust, Toronto, ON; Bruce McAlpine, Partner, The Keith Bagg Group, Toronto, ON.
Preface
It takes only one match to light a forest fire.
Futurists believe that the intellectual capital of an organization will be its most important competitive weapon in the next century. They're wrong. It already is. Trained, knowledgeable people are the key ingredients for success. Conventional approaches to learning, such as classroom training, are giving way to alternative learning approaches such as mentoring and peer learning. Research shows conclusively that when people take responsibility for their own learning, retention is higher, application increases, and costs are lower. "Ownership" is typically not part of conventional training programs.
An effective mentoring program matches the needs and expectations of a protgs with an expertise of a mentor. Both require training, encouragement, incentives, and tools. The Portable Mentor is designed to be one of those tools of development. It focuses on non-technical skills. It is meant for anyone who does not have a mentor the great majority of individuals in the workplace. Moreover, since no mentor has answers to all the questions that protgs might ask, this quick reference guide will also help protgs to be more self-sufficient by giving them a tool to assist them in finding their own solutions. In this way protgs can gradually wean themselves from their mentors the ultimate measure of success.
The Portable Mentor is a collection of conventional wisdom that I, as a mentor to many people over the last quarter century, have been asked to provide. It will enable you to take more responsibility for your own growth and career and success.
AAbsenteeism
I finally got my head together, when my body fell apart!
ANONYMOUS
Absenteeism costs everyone. It increases your organization's costs since temporary staff might need to be hired or your colleagues might need to work overtime. It reduces your customer service, since fill-in workers are less effective. And it aggravates fellow employees, who are often called upon to pick up the slack. A great attendance record will speak volumes to your employer about your commitment to the organization.
Make every effort to get to work. Your absence disrupts the services you provide and causes stress for your peers, who will need to cover for you.
There are times when you should not go to work. These include the times when
you are sick with something that may infect other people, thereby exacerbating the problem;
your state of health requires that you be under medication, which could cause an accident.
If you need to be away, call in early so that your associates can deal with the shortage as quickly as possible.
Take care of your health, and you will miss work much less often. Here are some tips that will contribute to your well-being:
Think wellness. Be positive. Be optimistic. Your mind will enhance your immunity to illness.
Exercise regularly. Don't do things you hate to do they will be short-lived. Do things you enjoy, such as skating, walking around a mall anything that improves your heart rate. Then, as you get fit, increase the rate and frequency of exercising without putting pressure on yourself. Make exercise your choice walk up stairs, walk to the store. You'll feel better mentally and physically.
Drink lots of water. Water will purify the body and help you feel less inclined to eat.
Have fun. Plan to do things that make you laugh and smile. These feelings wipe away the stress normally associated with the daily routines we experience at work.
Take frequent stretch breaks. At tea/coffee breaks and at lunch, stretch your body. You will feel increased energy.
Improve your nutrition intake. People say you are what you eat. While you never want to give up those foods that give you pleasure, you should think about cutting down on red meats and fatty foods. Eat more fruit and vegetables. You will feel and look better as a result. Also, eat more frequently, so you don't have that starving feeling that might cause you to binge.
Accident Prevention
Preventing accidents is everybody's job. These prevention activities have a huge payback, both financially and in terms of morale.
Be extra cautious when using toxic substances. If allowed to enter the body, they can cause damage to your nervous system, bones, or reproductive organs. They can be inhaled as dust, fumes, mists, vapours, or gases.
Toxic substances can enter your body if you
eat in a dusty area;
fail to wash your hands before eating;
lick your lips while working with toxic chemicals or in a dusty area;
forget to cover your food in a dusty area.
Reduce your risk of toxic poisoning by
encouraging the replacement of toxic chemicals with more benign products;
protecting yourself with goggles, gloves, and adequate overalls;
ensuring that the process takes place in an enclosed area;
improving ventilation;
having written procedures for handling dangerous chemicals;