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David Overton - Microsoft Windows Intune 2.0: Quickstart Administration

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David Overton Microsoft Windows Intune 2.0: Quickstart Administration
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Manage your PCs in the Enterprise through the Cloud with Microsoft Windows Intune This book and e-book will enable you to deliver Windows PC management to your users, no matter where in the world they physically sit and irrespective of your current knowledge of management and support processes. Learn about moving to a single management strategy that enables flexibility required by different user types, including those not owned by the business. Provides clear, concise instructions and detailed images to ensure you are successful at adopting all of the Windows Intune best practices for PC management. In Detail Microsoft Windows Intune is a cloud service solution that simplifies how small and mid-sized businesses manage and secure PCs using Microsoft cloud services and Windows 7-so your computers and users can operate at peak performance all the time. This step-by-step guide will show you how to plan, set up and maintain Windows Intune, showing you how to manage a group of PCs (either 1 business or several if a partner) from the base operating system, through to the patches, anti-malware solution and deployed software and policies from a central console, using the Windows Intune service. This book takes you through all the steps to plan, set up and maintain Windows Intune and how to manage a group of PCs. The book starts by providing an overview of Cloud Computing and PC Management. The book then dives into topics such as Windows Intune features, signing up for Windows Intune and installing the client software, configuring Windows Intune, proactive management, and monitoring and dealing with alerts, including remote assistance amongst others. As Windows 7 is part of Windows Intune, the book will also cover the minimum steps required to move from Windows XP to Windows 7 while keeping user settings and preferences. What you will learn from this book Plan and deliver PC management, ensuring the IT requirements align to the business needs Install and configure Windows Intune, ensuring good communication between the PC and the internet-based service Understand how policies apply to computers and the impact and resolution of multiple conflicting policies Monitor computers and report to the business, the success of the PC management and any specific issues that need addressing in the users behaviour Deal with alerts and remotely connect to a users computer to fix simple issues and offer assistance Diagnose more serious system issues Migrate from Windows XP or Windows Vista to Windows 7 without losing the users files and settings Approach This book is a concise and practical tutorial that shows you how to plan, set up and maintain Windows Intune and manage a group of PCs. Who this book is written for If you are an administrator or partner who wants to plan, set up and maintain Windows Intune and manage a group of PCs then this book is for you . You should have a basic understanding of Windows administration, however, knowledge of Windows Intune would not be required.

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Microsoft Windows Intune 2.0: Quickstart Administration

Microsoft Windows Intune 2.0: Quickstart Administration

Copyright 2012 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: January 2012

Production Reference: 1170112

Published by Packt Publishing Ltd.

Livery Place

35 Livery Street

Birmingham B3 2PB, UK.

ISBN 978-1-84968-296-1

www.packtpub.com

Cover Image by Meir Jacob (<> )

Credits

Author

David Overton

Reviewers

Richard Diver

Robert Pearman

Jason Wallace

Andy Trish

Acquisition Editor

Kerry George

Lead Technical Editor

Susmita Panda

Technical Editors

Kedar Bhat

Priyanka Shah

Naheed Shaikh

Project Coordinator

Jovita Pinto

Proofreader

Stephen Swaney

Indexer

Monica Ajmera Mehta

Graphics

Valentina Joseph D'Silva

Manu Joseph

Production Coordinator

Shantanu Zagade

Cover Work

Shantanu Zagade

About the Author

David Overton has been in the IT industry for over 25 years and has worked at Microsoft, in the UK, for more than eleven years. David fell in love with Small and Medium Business when he was given responsibility for engaging with journalists, at the time of the launch of Small Business Server 2003, in the UK. He has also written Small Business Server 2008 Installation, Migration and Configuration . For the next four years, David was responsible for improving SBS deliveries by Microsoft partners.

David has since moved on to other roles within Microsoft but still continues work with a number of small and medium businesses and Microsoft partners. David's role at Microsoft includes working with organizations that are moving towards cloud-based computing models. He personally became involved with the Windows Intune product, as a result. Working with both the UK and US teams, in his role there, has lead to the writing of this book.

Besides his day job, David is also a writer; he has written for consumer publications and Windows XP and Windows Vista magazines, and he blogs at http://davidoverton.com, where he helps readers fi nd solutions to questions and problems. In 2009, David published his fi rst book on SBS 2008, which was well received.

When not working or writing, David likes to spend time with his family and also tries to fi t in sailing, at any time of the year, in any weather.

Acknowledgement

I would like to thank all those around me who have inspired me to undertake another book to help others. My wife and daughters are incredibly generous with what would be our time together, allowing me to borrow it to write. My father, who is always asking me why things do and don't work and what can be done to fix them. Friends and colleagues have provided feedback, honestly, that has helped shape the book with their insight and differing opinions, enabling it to answer more questions and provide more useful insight.

Finally, I want to thank and remember my mum. She taught me to chase my dreams, no matter how diffi cult they may be. My mum got to see my fi rst book published and to see this one start, but was not there, in the end, to see this book arrive in its fi nished form. I hope she looks down at me from wherever she is and is as proud of me as I am of her. I will miss you, mum, and your support for my projects, such as this book. For this reason, I dedicate this book to you, for all the love, knowledge, and strength you have given me.

About the Reviewers

Richard Diver is a passionate technologist with over 10 years' experience in Enterprise level IT systems. Having worked his way up from helpdesk to server team, and from consultant to architect, Richard has worked on many large-scale projects and gained a wide breadth of knowledge in technology, people, and process.

During his time at Microsoft, Richard developed technical content and training courses in Windows Server Performance, Sysinternals Tools, and Personal Productivity, delivering this to internal audiences and customers. He is currently working as an Enterprise Architect for Methods Consulting, a London-based consultancy specializing in the Public Sector.

Richard has recently completed the review of the latest book Windows Sysinternals Administrator's Reference by Mark Russinovich, and has completed the creation of an accompanying training course that is now being delivered by Microsoft Engineers to their Premier customers.

Andy Trish is an ex-military man with two war medals. He came into the IT world in 1999 and has since gained over 60 Microsoft Certifi ed Professional qualifi cations in a whole variety of subjects. He has recently written the questions and answers for some of the new Microsoft exams. He has held the title of Microsoft Most Valuable Professional (MVP) since 2008 and contributed to developing the Microsoft Partner Network.

Andy has presented at five Microsoft Worldwide Partner Conferences and a variety of other events, globally.

He was the Founding Director of NCI Technologies, based in Cornwall, that won the Microsoft OEM Hardware Reseller of the Year, 2011 award and was fi nalist for Microsoft Midmarket Provider of the Year, 2011. He has grown the company to a staff of twenty-eight, in just seven years.

Andy also co-authored Thinking of Maximising Your Investment as a Microsoft Partner? Ask the Smart Questions , with Julie Simpson.

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