Shonan Noronha - CTS-I Certified Technology Specialist-Installation Exam Guide

Shonan Noronha, Ed.D., is a training and communications consultant. She is also an author of books and articles about television, teleconferencing, multimedia, and instructional technologies. Shonan is currently the editor of IT/AV Report and the digital signage columnist for Sound & Communications.

Shonan is an award-winning video producer who has designed, scripted, and produced training programs for a broad spectrum of clients from Wall Street to Fleet Street, as well as educational institutions and government agencies. Her broadcast experience includes productions for PBS New York, RTE Dublin, and All India Radio & Television.

Shonans publishing experience includes staff positions as Editorial Director and Editor-in-Chief at Knowledge Industry Publications, CMP Publications, and Ziff-Davis Publishing Company.

Shonan earned a Doctor of Education degree in Educational Technology from Teachers College, Columbia University. She was an assistant professor at Iona College in New York, and an adjunct associate professor at the Graduate School of Corporate and Political Communication, Fairfield University, Connecticut. For several years, Shonan chaired the Mid-Career Scholarship Committee and served as a trustee of the ITVA Foundation. She also served on the Management Council of the Vision Fund of America.

Rachel Bradshaw, M.Ed., is the Director of Education Programs Development for InfoComm International. She has been working in AV education for five years, most recently as InfoComm Internationals Curriculum Development Manager. Bradshaw also served as a technical editor for McGraw-Hills 2014 publication Networked AV Systems.

Michelle Streffon, CTS, is a Training Developer for InfoComm International. She has developed training materials for the audiovisual industry since 2011 and has served as a technical editor for McGraw-Hills 2013 publication CTS Certified Technology Specialist Exam Guide, Second Edition. Streffon graduated from Hillsdale College in 2012 with a bachelors degree in English.

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InfoComm International recently completed its 75th year serving the professional audiovisual industry. Throughout those years, AV technologylike all technologyhas changed dramatically. As a result, the jobs of people who make AV technology come to life have changed. And the skills required to keep up with these changes have evolved.

If youre holding this book, you probably know that one of InfoComms core purposes is to support the AV industry through professional certification. In fact, you may already be certified. Certification demonstrates to your employer, to industry partners, to the business world at large, and to yourself that you are committed to a high level of professionalism and expertise in all aspects of AV integration and design.

InfoComms general Certified Technology Specialist (CTS) designation demonstrates knowledge of the widest breadth of AV solutions, tasks, and operations. After you attain your CTS credential and want to take your skills to the next level, you pursue a more focused certification, such as Certified Technology SpecialistInstallation (CTS-I).

As you will learn in this book, a CTS-I installs and maintains AV systems through a series of industry-accepted skills and best practices. Those who hold the CTS-I credential, like its counterpart for the AV design community, the Certified Technology SpecialistDesign (CTS-D), are members of a special group of AV pros who have gone beyond foundational experience and dedicated themselves to quality work, focused expertise, and the confidence of the people they work with. And because a CTS-I has already spent years in the AV industry, the technician is part of a growing, global marketplace expected to be worth $114 billion by 2016.