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Rosemary Rice McCormick - Marketing Cultural and Heritage Tourism

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Marketing Cultural Heritage Tourism A World of Opportunity By Rosemary Rice - photo 1
Marketing Cultural & Heritage Tourism
A World of Opportunity
By Rosemary Rice McCormick
President, Shop America Alliance and
Co-Founder, U.S. Cultural & Heritage Tourism Marketing Council
First published 2011 by Museum Store Association Published 2016 by Routledge 2 - photo 2
First published 2011 by Museum Store Association
Published 2016 by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
711 Third Avenue, New York, NY 10017, USA
Routledge is an imprint of the Taylor & Francis Group, an informa business
Copyright
Marketing Cultural & Heritage Tourism is published by the Museum Store Association, Shop America Alliance LLC and the U.S. Cultural & Heritage Tourism Marketing Council LLC. 2011.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from die publishers.
Notice:
Product or coiporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
ISBN 13: 978-1-61132-877-6 (pbk)
Chef Poon Philadelphia Publishers Note The Museum Store Association - photo 3
Chef Poon, Philadelphia
Publishers Note
The Museum Store Association previously published some content included in Marketing Cultural & Heritage Tourism in a series of cultural and heritage tourism white papers and articles for Museum Store magazine and The Cultural Traveler guide from 2007 to 2011, written by Rosemary McCormick and Sheila Armstrong. All content has been updated and reformatted for this book.
The Cultural & Heritage Traveler Study was conducted by Mandala Research in 2009 on behalf of the U.S. Cultural & Heritage Tourism Marketing Council, Shop America Alliance, Museum Store Association, Heritage Travel (a division of the National Trust for Historic Preservation)/Gozaic and other sponsors in partnership with the U.S. Department of Commerce/Office of Travel & Tourism Industries.
About the Author
Rosemary Rice McCormick
Rosemary Rice McCormick serves as president of the Shop America Alliance the - photo 4
Rosemary Rice McCormick serves as president of the Shop America Alliance, the travel trade association she co-founded in 1998, representing hundreds of the nations premier shopping tourism destinations and museum stores. She is the publisher and editor of Shop America magazine, oversees development and marketing of Shop America Tours, and co-produces the annual ONE Travel Conference. Rosemary co-produced the landmark U.S. Cultural & Heritage Tourism Summit in Washington, D.C., in 1995. She is a founder of the U.S. Cultural & Heritage Tourism Marketing Council and co-publisher of The Cultural Traveler guide. Since 1993, Rosemary has directed McCormick Marketing, a strategic consulting firm specializing in global retail development, sponsorship and tourism marketing. Rosemary served as director of marketing for Mall of America, the nations largest enclosed retail and entertainment center, from its groundbreaking through its grand opening, where she was responsible for marketing, tourism, public relations, sponsorship and events. She served as an official delegate at the historic White House Conference on Travel & Tourism and currently serves on the U.S. Travel Association board of directors/executive committee and the Destination & Travel Foundation board of directors. Rosemary lives in the Saint Louis area with her husband and children. She serves as a volunteer docent at the Saint Louis Zoo where she is involved in conservation education. She earned her bachelors degree in marketing management from Mundelein College/Loyola in Chicago.
Marketing Cultural
& Heritage Tourism
A World of Opportunity
Table of Contents
Photo Credits
Front cover (clockwise):
The Huntington Libraiy, Art Collections, and Botanical Gardens, Pasadena, Calif.; Saint Louis Art Museum, Saint Louis, Mo.; Monterey Bay Aquarium, Monterey, Calif; Landscape with Peacock and Peonies window, c. 19001910, Leaded glass, Tiffany Studios, Collection of The Charles Hosmer Morse Museum of American Art, Winter Park, Fla.; Sauder Village, Archbold, Ohio; Pottery Maker by Roy Ritchie/The Henry Ford, Dearborn, Mich.; Chef Joe Randall, Savannah, Ga.
Back cover (left to right):
New Orleans Convention & Visitors Bureau; Greater Philadelphia Tourism Marketing Corporation; Jacob Preston, Potter, Bluffton, S.C.
Interior photos provided by the Museum Store Association and the U.S. Cultural & Heritage Tourism Marketing Council.
by Beverly Barsook
Executive Director, Museum Store Association
Shopping dining and cultural travel are top tourism activities In 2007 the - photo 5
Shopping, dining and cultural travel are top tourism activities. In 2007, the Museum Store Association entered into a strategic partnership with the Shop America Alliance and the U. S. Cultural & Heritage Tourism Marketing Council to act as a catalyst for an emerging shopping and tourism niche called cultural heritage tourism. Retail stores in cultural venues offer a unique shopping experience and there are many opportunities for partnerships between shopping centers and cultural attractions.
Our project required educating our cultural venues about tourism and its potential to draw visitors and shoppers. As part of our partnership, we produced a series of white papers directed primarily at cultural attractions about the tourism industry. Little did we know that this new niche would be so popular! Many shopping centers, convention and visitor bureaus and destination marketers were also interested in how they could partner with their local cultural venues to present their cities many assets. The Museum Store Association is delighted to be the publisher of an expanded, revised and updated fundamental manual on marketing cultural and heritage tourism.
You will find help with all of the following: the basics of cultural and heritage tourism, new insightful statistics about the cultural traveler, how to sell cultural tourism, partnership strategies, determining who your visitors are and how to market to them, marketing to cultural heritage tourists through merchandising, special events and PR, turning your team into tourism ambassadors, understanding the drive-market travel segment and promoting to groups. There are case studies of successful niche museum stores, dining and culinary tours, attractions, effective promotion via online and social media, and developing a cultural heritage tourism marketing plan.
Marketing Cultural & Heritage Tourism is an ideal publication for anyone looking for straightforward, practical information and examples of how to work with cultural venues, market your cultural assets and start partnerships. We could not have found a more enthusiastic and tireless supporter of cultural tourism and the potential of partnerships than our author, Rosemary McCormick.
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