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Damian Sinay - Microsoft Dynamics CRM 2011 Reporting and Business Intelligence

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Damian Sinay Microsoft Dynamics CRM 2011 Reporting and Business Intelligence
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Microsoft Dynamics CRM 2011 Reporting

Microsoft Dynamics CRM 2011 Reporting

Copyright 2013 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: June 2013

Production Reference: 1180613

Published by Packt Publishing Ltd.

Livery Place

35 Livery Street

Birmingham B3 2PB, UK.

ISBN 978-1-84968-230-5

www.packtpub.com

Cover Image by Sandeep Babu (<>)

Credits

Author

Damian Sinay

Reviewers

Nishant Rana

James Wood

Acquisition Editor

Vinay Argekar

Commissioning Editor

Shreerang Deshpande

Lead Technical Editor

Mayur Hule

Technical Editors

Sharvari Baet

Jeeten Handu

Veena Pagare

Akshata Patil

Kaustubh S. Mayekar

Copy Editors

Insiya Morbiwala

Aditya Nair

Alfida Paiva

Laxmi Subramanian

Project Coordinator

Leena Purkait

Proofreaders

Aaron Nash

Paul Hindle

Indexer

Tejal R. Soni

Graphics

Abhinash Sahu

Production Coordinator

Conidon Miranda

Cover Work

Conidon Miranda

About the Author

Damian Sinay has over 15 years experience in the software development and IT industry. He started working with the .NET framework when its first Version 1.0 was in the beta stage. In 2002, he won first prize in the "Building solutions based on XML Web Services" contest, which spanned across Latin America, by Microsoft. In 2006, he wrote his first book in his native language (Spanish) on web services with C# development.

He started working with CRM solutions prior to the first release of Microsoft Dynamics CRM's initial version. Since then, he has exclusively been developing and implementing solutions for Dynamics CRM and SharePoint. He is certified in Versions 3.0, 4.0, and 2011 including development, installation, configuration, and implementation of Dynamics CRM. He has around 18 Microsoft certifications (MCP) in SQL, C#, ASP.NET, TFS, Project, CRM, and SharePoint 2007 and 2010. Among many other things, he has co-authored the Dynamics CRM unleashed books for Versions 4.0 and 2011.

He held the Microsoft Most Valuable Professional (MVP) award in Dynamics CRM in 2012 and serves as the CEO of Remoting Coders, a Microsoft Partner company that is turning 10 years old in 2013, providing solutions using Microsoft products and technologies.

You can contact Damian at <.

I would like to especially thank my wife Carina Godoy de Sinay and my kids who have been positive and unconditional supporters.

I would also like to thank my clients, my colleagues, Microsoft MVPs, the Microsoft CRM product team, and my partners who have provided invaluable opportunities for me to expand my knowledge and shape my career.

About the Reviewers

Nishant Rana currently works at Microsoft Services Global Delivery (MSGD). He has done his specialization in the Microsoft .NET technology and has been actively involved with it since its release. His main focus area has been Microsoft Dynamics CRM and SharePoint. He is a Microsoft Certified Technology Specialist and an IT professional in Dynamics and SharePoint, and a MCAD (Application Developer) for .NET.

He has also reviewed the book entitled Microsoft Dynamics CRM 2011 Application Design , Mahendar Pal , Packt Publishing .

You can contact Nishant via his website or Twitter account:

http://nishantrana.wordpress.com/

https://twitter.com/nishantranaCRM

I would like to thank my family and my friends for their love, care, and support.

James Wood is a consultant at Gap Consulting with skills in the end-to-end implementation of enterprise-level Microsoft Dynamics CRM solutions. He graduated from the University of Huddersfield with a First Class degree in Computer Games Programming before making the switch to business applications.

He has worked with Microsoft Dynamics CRM for three years and is an able developer of bespoke applications. He has worked on a number of small to large implementations in sectors including local and regional government, education, defense, banking, manufacturing, and welfare.

He has also worked as a technical reviewer for Microsoft Dynamics CRM 2011 Application Design and Microsoft Dynamics CRM 2011: An expert cookbook for securing, customizing, and extending your CRM apps .

You can read his blog at www.woodsworkblog.wordpress.com.

I would like to thank my family and friends for everythingespecially Mum, Dad, Rob, and Chlo.

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Preface

Microsoft Dynamics CRM 2011 Reporting is a practical reference guide that provides you with a number of different options you can use to create and empower the reporting capabilities of Dynamics CRM. This will give you a good grounding for using the reports in your Dynamics CRM 2011 implementations.

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