Mike Snyder - Microsoft Dynamics CRM 2011 Step by Step

Copyright 2011 Mike Snyder and Jim Steger

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We want to thank all of the people who assisted us in writing this book. If we accidentally miss anyone, we apologize in advance. We want to thank these members of the Microsoft Dynamics CRM product team, Sonoma Partners colleagues, and friends who helped us at one point or another during the book project:

Of course, we also want to thank the folks at Microsoft Press who helped champion and support us throughout the book-writing and publishing process, including Devon Musgrave, Todd Merrill, and Ben Ryan.

And we want to thank Valerie Woolley for managing the editing and production process and ensuring a successful delivery of the book. We extend our thanks to Kathy Krause and the rest of the OTSI team who contributed to our book.

Last but not least, we want to thank Jen Ford. As the technical editor for the book, Jen worked around the clock to confirm the technical accuracy of the text. This included reviewing and testing all of our procedures and double-checking our facts.