Susan Stamm - 42 Rules of Employee Engagement. A Straightforward and Fun Look at What It Takes to Build a Culture of Engagement...

A straightforward and fun look at what it takes to build a culture of engagement in business

Foreword by Curt Coffman

E-mail:
20660 Stevens Creek Blvd., Suite 210
Cupertino, CA 95014

Copyright 2009, 2012 by Susan Stamm

All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means electronic, mechanical, photocopying, recording, or otherwise without written permission from the publisher.

Published by Super Star Press, a Happy About imprint 20660 Stevens Creek Blvd., Suite 210, Cupertino, CA 95014
http://42rules.com

2nd Edition: October 2012

1st Edition: June 2009

Paperback ISBN (2nd Edition): 978-1-60773-103-0 (1-60773-103-7)

Paperback ISBN (1st Edition): 978-0-9799428-8-4 (0-9799428-8-8)

eBook ISBN: 978-0-9799428-9-1 (0-9799428-9-6)

Place of Publication: Silicon Valley, California, USA

Library of Congress Number: 2009926405

Trademarks

All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Happy About, nor any of its imprints, cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

Warning and Disclaimer

Every effort has been made to make this book as complete and as accurate as possible. The information provided is on an as is basis. The author(s), publisher, and its agents assume no responsibility for errors or omissions nor assume liability or responsibility to any person or entity with respect to any loss or damages arising from the use of information contained herein.

Endorsements

Susan Stamm is a talented and engaging writer who offers personal experiences and business examples told in engaging stories and transforms them into 42 insightful action rules to encourage robust employee engagement actions.

David Zinger, Founder: The Employee Engagement Network

42 Rules of Employee Engagement is a must have for anyone who is serious about employee engagement. Each rule is brought to life with real life illustrations and summarized with practical tips for implementation. I really enjoyed Susans writing stylereminding me of many situations I have been in where it would have helped if I had this book. I also like the fact that you can pick it up and learn something of value in a few minutes by reading just one rule. This is one book you should keep on your desk.

Keith Ayers, Author: Engagement Is Not Enough: You Need Passionate Employees to Achieve Your Dream

The 42 Rules of Employee Engagement delivers a straightforward explanation of the core principles that lie behind successful engagement programs. Easy to read and containing a large number of accessible anecdotes, Stamms book provides the reader with a coherent introduction to the world of workplace engagement.

David Croston, Author: Employee Engagement: The People First Approach to Building a Business

This book is engaging and inspiring. Full of rich stories and vignettes, it emphasizes the increasing need for leaders to help better engage their people in their work, and its outcomes. Susans experience and competence in the field shines through.

Rob Fox, Author and Founder: Engaging Ideas

As a masterful storyteller, Susan gives the reader what they need to apply the information immediately. This book is packed with 42 practical and powerful applications of engagement principles. When people are engaged in what they do, they will provide products and services to your customers in a way that keeps them coming back. Great job, Susan.

Stephanie Y. Oden, Author: Ready, Set, Engage

42 Rules of Employee Engagement provides practical ways to change behavior related to the ongoing challenge of employee engagement. Regardless of your level of management, youll walk away with specific actions to take each time you put this book down.

Clint Swindall, Author: Engaged Leadership: Building a Culture to Overcome Employee Disengagement

Most organizations could benefit from a more engaged workforce. Susan explains how that can be achieved. She artfully mixes in examples from work and home to augment and reinforce the concepts and provides practical action steps to assist with implementing them. Follow the rules and reap the rewards.

Nick McCormick, Author: Lead Well and Prosper: 15 Successful Strategies for Becoming a Good Manager

Get 42 Rules of Employee Engagement, read it, and soak up the wisdom of this wonderful woman Susan Stamm. Invest time to reflect on what she says or, better yet, start a book group to go through it together. Youll be a better a leader and person for doing it.

Michael Lee Stallard, Primary Author: Fired Up or Burned Out: How to Reignite Your Teams Passion, Creativity and Productivity

Its sharp, its to the point and in these tough times it makes one rapid, reasoned read.

Mark Johnson, Author: The Rules of Engagement: LifeWork Balance and Employee Commitment

42 Rules of Employee Engagement is a refreshing new look at how to create a work place in which everyone feels fully engaged and part of the team. Susan shares stories, experiences, insights, tips and tools and each chapter is filled with loads of practical advice that the reader can immediately relate to and apply. 42 Rules for Employee Engagement is an essential book for anyone trying to understand what employee engagement is really all about and how to make it happen in their own organization.

Peter R. Garber, Author: 50 Activities for Employee Engagement

Susan provides an excellent no-nonsense set of guidelines that managers at any level will appreciate. Most will say that they know this is important, but will agree that they often just forget to take these actions. Susan provides great reminders. She uses vivid examples from her own experience that make her points come alive. This is one book that you can open to any page, and tips and suggestions will just jump out!

Beverly Kaye & Sharon Jordan-Evans: Co-authors of Love Em or Lose Em: Getting Good People to Stay

Susan Stamm is right on the money when she says that engagement begins and ends with leadership. Each one of her 42 Rules of Employee Engagement offers practical, actionable steps that you, as a leader, can implement right away to encourage the full and enthusiastic participation of everyone on your team. And in times like these, no organization can afford anything less!

Richard Hadden, Co-author, Contented Cows Moove Faster

42 Rules of Employee Engagement cuts through the clutter to offer quick, practical actions you can apply to boost performance. Its easy to get lost in the concept of employee engagement, but Stamm delivers the clarity and simplicity needed to find your way to an fully engaged team. Read it and reap the rewards!

Lee J. Colan, Ph.D., Author, Engaging the Hearts and Minds of All Your Employees

Dedication

To Rick (also affectionately known as husband): Your love has always lifted me to new places that I would not have discovered without you. Thanks for being my best friend, my mentor, and my partner in life and in business.