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Bob Lutz - Icons and Idiots: Straight Talk on Leadership

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Bob Lutz Icons and Idiots: Straight Talk on Leadership
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When Bob Lutz retired from General Motors in 2010, after an unparalleled forty-seven-year career in the auto industry, he was one of the most respected leaders in American business. He had survived all kinds of managers over those decades: tough and timid, analytical and irrational, charismatic and antisocial, and some who seemed to shift frequently among all those traits. His experiences made him an expert on leadership, every bit as much as he was an expert on cars and trucks. Now Lutz is revealing the leaders-good, bad, and ugly-who made the strongest impression on him throughout his career. Icons and Idiots is a collection of shocking and often hilarious true stories and the lessons Lutz drew from them. From enduring the sadism of a Marine Corps drill instructor, to working with a washed-up alcoholic, to taking over the reins from a convicted felon, he reflects on the complexities of all-too-human leaders. No textbook or business school course can fully capture their idiosyncrasies, foibles and weaknesses - which can make or break companies in the real world. Lutz shows that we can learn just as much from the most stubborn, stupid, and corrupt leaders as we can from the inspiring geniuses. The result is a powerful and entertaining guide for any aspiring leader.

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PORTFOLIO / PENGUIN

Published by the Penguin Group

Penguin Group (USA) Inc., 375 Hudson Street,

New York, New York 10014, USA

Icons and Idiots Straight Talk on Leadership - image 3

USA | Canada | UK | Ireland | Australia | New Zealand | India | South Africa | China

Penguin Books Ltd, Registered Offices: 80 Strand, London WC2R 0RL, England

For more information about the Penguin Group visit penguin.com

Copyright Robert Lutz, 2013

All rights reserved. No part of this book may be reproduced, scanned, or distributed in any printed or electronic form without permission. Please do not participate in or encourage piracy of copyrighted materials in violation of the authors rights. Purchase only authorized editions.

LIBRARY OF CONGRESS CATALOGING-IN-PUBLICATION DATA

Lutz, Robert A.

Icons and idiots : straight talk on leadership / Bob Lutz.

pages cm

Includes index.

ISBN 978-1-101-60808-1

1. LeadershipCase studies. 2. Automobile industry and tradeManagementCase studies. 3. Lutz, Robert A. I. Title.

HD57.7.L875 2013

658.4'092dc23 2013006817

Penguin is committed to publishing works of quality and integrity. In that spirit, we are proud to offer this book to our readers; however, the story, the experiences, and the words are the authors alone.

To Zoe Sophie Molly Ziggy Pumpkin and little Misha all dogs and cats of - photo 4

To Zoe, Sophie, Molly, Ziggy, Pumpkin, and little Misha, all dogs and cats of class who bring comfort and joy.

CONTENTS

Whats this guy doing as a high school teacher?

Transforming civilian turds into Marines in twelve not-so-easy weeks.

Does he know any words besides four-letter ones?

The trouble with being a teetotaler is waking up at 8:00 A.M. and realizing that thats the best youre gonna feel all day.

A Prussian aristocrat with street-fighter instincts.

You might not like him, but youve got to respect him.

The bean counters bean counter. If it cant be quantified, I dont want to know about it.

The name is an acronym for I A m C hairman O f C hrysler C orporation, A lways.

What you saw wasnt what you got.

The Felon

Superior intelligence and human qualities dont always win.

PREFACE

THIS BOOK is about leaders and leadership. No recipes are offered; its a compendium from my more than sixty years of observation while basking in the glow of inspirational leaders, trying my utmost to validate my employment to the tough, sometimes irrational ones, and marveling at the multifaceted, ever-shifting personalities of some of the quirky ones, wondering, at times, how they ever achieved their lofty positions.

Looking back with the rosy glow of history, I have attempted to analyze what made the great ones successful at what they did, and why some of what I perceived, at the time, to be crazy, almost counterproductive behavior had to be cast aside in the overall assessment of their effectiveness. It was like distracting snow in a television program of important consequence.

Well examine past bosses who were profane, insensitive, totally politically incorrect, and who appropriated insignificant items from hotels or the company. Well visit the mind of a leader who did little but sit in his office (which we considered a good thing). Well look at another boss who could analyze a highly complex profit-and-loss statement or a balance sheet at a glance, yet who, at times, failed to grasp the simplest financial mechanismshow things actually worked in practice to create the numbers in the real world.

Evaluating these individuals and their idiosyncrasies, I often asked myself if there is, indeed, such a thing as an unflawed leader, one with a true north moral compass, one who consistently demonstrates the ability to communicate clearly and consistently, doesnt get mired in insignificant detail, is steady at the helm in smooth sailing, yet stays calm, rational, and seemingly in control of the situation when an unexpected storm risks capsizing the ship. A leader who motivates, transmits his or her vision with consistency, offers praise for exceptional work, criticism for less-than-perfect accomplishments, and punishment for those who fail to meet expectations repeatedly. Most important, of course, are the results. Did the leader deliver on the stated objective? Did the USMC drill instructor in Parris Island produce combat-ready Marines out of the civilian garbage the recruiting sergeants sent him? Did the high school teacher leave his students with greatly enhanced skills so as to make them successful in their university phase and their chosen careers? In the case of CEOs, did their tenures as heads of their respective companies move the enterprises forward? Was monetary value created for the stakeholders?

For nearly every one of the disparate leaders covered in this book, the final, bottom-line answer is yes. Despite their major personality quirks, some almost unbelievable in scope and quantity, these men (I have never worked for a female leader, Im sorry to report) were successful.

So, despite, hopefully, an amusing look at the fatuous foibles of some of these illustrious men, not-so-lovingly remembered in those cases where I felt I was the hapless victim, these tales do not constitute a hatchet job or an attempt at getting even. The years have caused anger and resentment to dissipate; they are all fundamentally good people. Rather, what Ive attempted to do is to show the reader the complexities of successful leaders by exposing both their human weaknesses and, in most cases, their oft-chronicled successes.

I suppose my bottom line is this: most successful leaders are not average Joes. Like the late Steve Jobs, arguably the most successful business leader of our time, who was often described as harshly uncompromising, mercurial, unfair, impatient, stubborn if not downright unpleasant to deal with, most successful leaders are mentally and emotionally askew. Theres a good side, which is great and gets the job done. Theres often also a downside that makes them hard to understand or difficult to work for. Its precisely that they are impatient, stubborn, opinionated, unsatisfied, and domineering that makes them successful.

Aspiring leaders can and should take lessons from the cases described herein. They should work on mitigating the bad and emphasizing the good. Leadership is a skill that can be honed. But students of leadership should take heart: just because you may be abrasive and slightly irrational at times does not mean you cant be a great and highly successful leader.

Always make sure that the value you bring to the table consistently and heavily outweighs the negative baggage.

1

GEORGES-ANDR CHEVALLAZ

Whats this guy doing as a high school teacher?

IT WAS a late summer day in 1952 when I, in the company of about twenty other academic misfits from the German part of Switzerland, settled behind my flip-top desk of the cole Suprieure de Commerce in Lausanne, the second-largest city in the French-speaking part of Switzerland.

We were there for more or less the same reason: we had mostly all failed to meet the minimum academic or behavioral standards of the high school system in the German-speaking part of Switzerland, for reasons that ranged from what is now fondly referred to as ADD or attention deficit disorder (then termed laziness or lack of focus) to insubordinate behavior to outright lack of sufficient intelligence. The first two definitely applied to me.

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