Table of Contents
How Did That Happen? addresses the missing piece of the equation for improved results and profitability.... Accountabilityit is the cornerstone of any successful culture and continues to be for ours.
Paul J. Byrne, president, Precor
Congratulations on another practical and enjoyable booka great next step in the authors series on accountability, which has been instrumental to our success.
Brad Mason, group president, North America, BREG, an Orthofix Company
How Did That Happen? is required reading for anyone who has the privilege of leading people. Connors and Smith have completely captured the importance of accountability to the results and success of any organization.
Tim Casey, vice president of operations, The Coffee Bean and Tea Leaf
How Did That Happen? is a straightforward and first-class source for leaders to internalize accountability at all levels of the organization.
John A. Lieblang, sr. vice president, interactive media, and CIO, business & technology, Valassis Communications, Inc
How Did That Happen? provides a powerful road map to make accountability happen in your organization.
Clinton A. Lewis, Jr., president, U.S. operations, Pfizer Animal Health, Pfizer, Inc.
Connors and Smith have masterfully integrated relevant, factual stories with sound insights that leave lasting imprints of practical advice.
David J. Wunderli, president, OGIO International Inc.
Thanks Roger and Tom for the valuable lessons we learned in How Did That Happen? and for helping us recognize the key to creating greater accountability!
Dave Reaves and Yvon Wagner, vice presidents, operations, LensCrafters
Elegant in its simplicity, Connors and Smith use easy-to-understand language that presents a systematic, repeatable, and pragmatic process to bring greater accountability and positive results to the individual, team, and company.
Allen J. Karlin, Ph.D., organization development & talent management-Americas, AMDOCS
Within the first thirty pages, I realized what has been missing on our journey. This book will help us continue to create and embrace a culture of accountability.
Leon J. Kaplan, president and CEO, ABCO, Inc.
This book is a natural and valuable sequel to The Oz Principle.... Thank you Roger and Tom for your powerful, thoughtful, and straightforward approach to this complex subject of how to develop a Culture of Accountability.... Your tools have made the journey fun!
Craig L. Hendrickson, president and CEO, Overlake Hospital Medical Center
A compelling and insightful way... for obtaining results. A must-follow sensible and repeatable way to build morale and get results.
Jean Leger, Jr., vice president, operations, OGE Energy Corp.
Managing the Outer Ring and the Inner Ring will provide critical guidance for a successful journey towards accountable behavior.
David M. Donald, manager, operations, Baroid Industrial Drilling Products
How Did That Happen? offers another provocative segment in Connors and Smiths series on holding people accountable for results.
Richard Dreiman, president and CEO, Chemonics International Inc.
Creates a set of tools that enable me to... avoid many of the time-trodden pitfalls of other management techniques prevalent in my past practices. Thanks Roger and Tom for another outstanding management guidebook.
Harold A. Blomquist, HAB Consulting Services, chairman, president, CEO (retired), Simtek Corp.
Connors and Smith present the process any leader can follow to hold people accountable and to get their team to invest their hearts and minds.
Frank Baynham, general manager, LensCrafters, Luxottica
How Did That Happen? gives leaders the much-needed accountability reality check... so necessary in this time of turbulent change and economic uncertainty.
Jim McNeil, COO, BAI
How Did That Happen? could not be more timely. I was hooked after the first paragraph and couldnt put it downbut had to go back to being accountable for my job!
Susan Levine, executive director, Hospice of The Valley
Roger and Toms accountability definition transformed my organization. How Did That Happen? is a practical step-by-step process that is invaluable in ensuring accountability and desired results within an organization.
Paul Everett, vice president, customer service, HR/payroll, Ceridian
True to form, another good, practical book for those of us interested in driving the accountability agenda into the workplace... several useful tools, important strategies, and cultural considerations that will increase ownership and accountable behavior.
John P. McGrath, Ph.D., corporate vice president, quality, Edwards Lifesciences LLC
It is the best practical leadership work I have ever come across in my career.
Stuart J. FitzGibbon, refinery manager, American Sugar Refining, Inc.
How Did That Happen? offers... a tool for holding others accountable in a way that allows them to be successful and still sleep at night.... A must-read for any leader who wants to achieve success in a sustainable way.
Major Daniel Thompson, officer in charge, EMT, 325thCombat Support Hospital, United States Army
The content and the methodology of How Did That Happen? are aligned with delivering sustained long-term results.... As an educator, I find this book to be a significant addition to my library.
Steven Marshall, vice president, organizational development, Rexall PharmaPlus
A perfectly timed tool for everyone faced with the challenge of holding others accountable for results. Using interesting stories that will enhance your learning, the authors provide a solution for achieving results that will work in todays challenging business environment. Put How Did That Happen? at the top of your reading list!
Nick Porter, executive vice president, institutional advancement & corporate relations, Moffitt Cancer Center
An excellent addition to the accountability series! How Did That Happen? truly delivers and is full of practical tools, skills, and stories that will enable you to elevate accountability in any size organization. Well done!
Michael J. Capaldi, associate vice president, sales training & leadership development, Sanofi-Aventis
How Did That Happen? does an artful job of turning the complex task of managing people to achieve results into simple concepts and models that anyone can followbest of all, the approach is positive and principled.
Danny P. Harris, senior vice president and COO, OGE Energy Corp.
An excellent resource for any manager working to build an accountable organization.... This book contains valuable insight into just how to do this!
Scot R. Benson, vice president and general manager, MacDermid Printing Solutions
Having read Connors and Smiths books, attended their workshops, and put into practice their tools and techniques I can attest to the fact that what they are saying really works.
Joe Hohner, senior vice president, chief of staff, and CIO, Blue Cross Blue Shield of Michigan