LOWELL MINOR-EVANS LESLIE LAMBERTON - ISE HUMAN RELATIONS.

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human relations

STRATEGIES
FOR SUCCESS

Seventh Edition

Lowell H. Lamberton

Leslie Minor

Demitrius Zeigler

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HUMAN RELATIONS

Published by McGraw Hill LLC, 1325 Avenue of the Americas, New York, NY 10121. Copyright 2022 by McGraw Hill LLC. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw Hill LLC, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

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This book is printed on acid-free paper.

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ISBN 978-1-264-58930-2

MHID 1-264-58930-1

Cover Image: elenabsl/Shutterstock

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authors

Lowell Lamberton

Lowell Lamberton is an emeritus business professor with an extensive background in both writing and business. He has worked as an expert consultant to many businesses, especially in the area of human behavior, specializing in organizational behavior and management. Prof. Lamberton has had many years of experience teaching management, human relations, and business communications classes at Central Oregon Community College and at Linfield College. He lives in Bend, Oregon, with his wife, Ruth, who is an artist.

He holds two degrees in English, one from Walla Walla University and the other from the University of Nebraska. He also holds an MBA and an advanced professional certificate (APC) in management from Suffolk University in Boston, Massachusetts.

Besides this textbook, he has also coauthored Working with People: A Human Relations Guide with Leslie Minor.

Leslie Minor

Leslie Minor is a social psychologist and sociologist with a bachelors degree in psychology from the University of Washington (Seattle), and MA and PhD degrees from the School of Social Ecology at the University of California (Irvine). Her teaching career spans more than 20 years, with teaching experience at large and small colleges, public and private, rural and urban, two-year and four-year institutions, in online and traditional formats, in the United States and in Singapore. She also has several years of experience in college administration in the roles of Department Chair, Dean, and Vice President. Dr. Minor believes that her most rigorous and satisfying on-the-job training in teaching and administration has come from rearing her three sons.

Demitrius Zeigler

Demitrius Zeigler is a freelance project manager and small business owner in in Long Beach, California. He earned a BS in Urban and Regional Planning from Cornell University and a Masters degree from the University of Southern California. Demitrius has worked in various roles including urban planner, middle school teacher, and urban farmer, among other things. But his favorite role is as project manager for his rambunctious young daughter.

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preface

Throughout our years of teaching, administration, running small businesses, and consulting in the fields of social science and organizational behavior, we have become increasingly aware of the need for a textbook that is down to earth, experience based, and grounded in sound research and theory. We believe strongly in the importance of understanding the relationship between self-awareness and human relations, and, by extension, the relationship between human relations skills and ongoing career success. We encourage building self-awareness, growth, and success skills inside the context of the real world. What realistic strategies and techniques can we teach our students to encourage their growth in human relations success, on and off the job site? How can students tap into the power that comes from working well in one-on-one situations, in groups, and in organizations large and small?

Human Relations: Strategies for Success attempts to provide answers to these questions and guidance in developing human relations skills that transfer from the classroom to the real world of work. Our commitment to the creation of a book that is at once interesting to read, motivating to study, and relevant to a wide variety of students has been the driving force behind Human Relations: Strategies for Success.

This text covers research-based social science and management principles, as well as newer ideas in human relations drawn from management theory, group theory, personality theory, and relationship theory. Business applications of these theories are included in this text to bring attention to current best practices in these fields. More than ever, effective human relations skills are crucial to business success when organizations grow and compete in a global business environment, or when they arise from small-scale entrepreneurial enterprises. Employees must have the knowledge and skill to adapt to a workplace where change is as frequent as it is inevitable.

FEATURES OF THE SEVENTH EDITION

This seventh edition features the following changes from previous editions:

Chapter 1

• Improved discussion on employers and managers responsibilities in creating a work environment that respects the dignity and rights of workers

• Updated research, demographic data, sources, figures, and business applications to reflect current trends and issues

• Expanded discussion on current challenges in human relations and the modern workplace, and other concepts

• New, more contemporary Case Studies to reinforce Chapter 1 themes

• Added TED Talk reference and discussion questions to reinforce chapter concepts

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Chapter 2

• Inclusion of more recent scholarship on self-concept and achieving a growth mindset

• Updated sources, with text revisions throughout the chapter to update concepts and their applications to business settings

• Added More About examples to reinforce course concepts

• Updated working it out exercise to focus on growth mindset

• Added TED Talk reference and discussion questions to reinforce chapter concepts

Chapter 3

• Enhanced discussion on the topic of self-disclosure, including the benefits and risk factors of disclosure in the workplace

• Inclusion of more recent scholarship, plus updated sources and business applications