Maria Manuela Guilherme - The Intercultural Dynamics of Multicultural Working

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LANGUAGES FOR INTERCULTURAL COMMUNICATION AND EDUCATION
Series Editors: Michael Byram, University of Durham, UK and Alison Phipps, University of Glasgow, UK

The overall aim of this series is to publish books which will ultimately inform learning and teaching, but whose primary focus is on the analysis of intercultural relationships, whether in textual form or in peoples experience. There will also be books which deal directly with pedagogy, with the relationships between language learning and cultural learning, between processes inside the classroom and beyond. They will all have in common a concern with the relationship between language and culture, and the development of intercultural communicative competence.

Full details of all the books in this series and of all our other publications can be found on http://www.multilingual-matters.com, or by writing to Multilingual Matters, St Nicholas House, 31-34 High Street, Bristol BS1 2AW, UK.

Project :

Coordinating institution:

Funding Institutions:

Library of Congress Cataloging in Publication Data
A catalog record for this book is available from the Library of Congress.
The Intercultural Dynamics of Multicultural Working/Edited by Manuela Guilherme, Evelyne Glaser and Mara del Carmen Mendez Garca.
Languages for Intercultural Communication and Education: 19
Includes bibliographical references and index.
1. Intercultural communication. 2. Interpersonal communication. 3. Discourse analysis. 4. Communication in organizations. I. Guilherme, Manuela II. Glaser, Evelyne III. Mndez Garca, Mara del Carmen.
P94.6.I5829 2010
303.482dc22 2010018331

British Library Cataloguing in Publication Data
A catalogue entry for this book is available from the British Library.

ISBN-13: 978-1-84769-479-9

Multilingual Matters
UK: St Nicholas House, 3134 High Street, Bristol BS1 2AW, UK.
USA: UTP, 2250 Military Road, Tonawanda, NY 14150, USA.
Canada: UTP, 5201 Dufferin Street, North York, Ontario M3H 5T8, Canada.

Copyright 2010 Manuela Guilherme, Evelyne Glaser, Mara del Carmen Mndez Garca and the authors of individual chapters.

All rights reserved. No part of this work may be reproduced in any form or by any means without permission in writing from the publisher.

The policy of Multilingual Matters/Channel View Publications is to use papers that are natural, renewable and recyclable products, made from wood grown in sustainable forests. In the manufacturing process of our books, and to further support our policy, preference is given to printers that have FSC and PEFC Chain of Custody certification. The FSC and/or PEFC logos will appear on those books where full certification has been granted to the printer concerned.

Typeset by Datapage International Ltd.
Printed and bound in Great Britain by MPG Books Group Ltd.

Contents

Foreword
Michael Byram

Introduction
Manuela Guilherme

1 Intercultural Conflict Interaction Competence: From Theory to Practice
Stella Ting-Toomey

2 National Occupational Standards in Intercultural Working: Models of Theory and Assessment
Anne Davidson Lund and John P. ORegan

3 Training and Intercultural Education: The Danger in Good Citizenship
Alison Phipps

4 Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction
Manuela Guilherme, Clara Keating and Daniel Hoppe

5 Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams
Alexandra Kaar

6 Intercultural Interaction: A Sense-making Approach
Terence Mughan and Greg OShea

7 Communicative Interaction: Intercultural Verbal and Nonverbal Interaction
Mara Luisa Prez Caado and Mara del Carmen Mndez Garca

8 Ethnography: The Use of Observation and Action Research for Intercultural Learning
Katalin Illes

9 Biography: The Role of Experience in Intercultural Learning
Mara del Carmen Mndez Garca and Mara Luisa Prez Caado

10 Diversity Management: Negotiating Representations in Multicultural Contexts
Clara Keating, Manuela Guilherme and Daniel Hoppe

11 Working in Multicultural Teams
Evelyne Glaser

12 Intercultural Relations at the Workplace
Guenther Zoels and Thomas Silbermayr

13 Sharing Reflections on Intercultural Learning
Isabel Ferreira Martins

14 Intercultural Education in International Management
Anneli Kansanen and Leena Vohlonen

Conclusion: Intercultural Competence for Professional Mobility
Manuela Guilherme, Evelyne Glaser and Maria del Carmen Mndez Garca

Acknowledgements

Firstly, we would like to acknowledge the enthusiastic commitment and hard work of all the participants and other collaborators in the ICOPROMO Project throughout the duration of the project and during the preparation of this publication. We would also like to thank all the consultants and advisors on the ICOPROMO Project, in particular those who also kindly agreed to contribute to this publication.

We are also grateful to all our interviewees, workshop participants and the host institutions that welcomed our project workshops, for enhancing our work through their information and feedback at all stages of the project.

On behalf of all the ICOPROMO project participants, we would like to thank the Leonardo da Vinci Programme for the funding it provided through its National Agency in Portugal, and the Centro de Estudos Sociais, Universidade de Coimbra, the coordinating institution, for its support, as well as all the other participating institutions, which made the implementation of this project possible (www.ces.uc.pt/icopromo).

We would also like to express our appreciation for the grants awarded by the Fundao Calouste Gulbenkian, Portugal, and the Fundao para a Cincia e Tecnologia, Portugal, which have partly supported this international publication.

Finally, we must thank the editors of the Multilingual Matters series Languages for Intercultural Communication and Education, Michael Byram and Alison Phipps, for their interest in our work, which has made this publication possible.

Manuela Guilherme
Evelyne Glaser
Mara del Carmen Mndez-Garca

Contributors

Michael Byram taught French and German in secondary school and adult education. At Durham University since 1980, he has researched the education of linguistic minorities and foreign language education. He is also an Adviser to the Council of Europe Language Policy Division. His most recent book is

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