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Billie Oliver - Engaging Communities and Service Users: Context, Themes and Methods

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Book:
Engaging Communities and Service Users: Context, Themes and Methods
Author:
Billie Oliver / Bob Pitt
Publisher:
Bloomsbury Publishing
Genre:
Books / Politics
Year:
2013
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Across the range of social care, health and welfare professions, it is essential that students and practitioners engage meaningfully with the communities and service users they work with. This book offers a timely and practical guide to the methods and skills related to forming and developing such partnerships. Helping both aspiring and experienced practitioners to empower communities and service users, this book: - Explores how the developing roles of communities and service users influence policy, services and practice - Highlights the different ethical, power and boundary tensions when working with communities and service users and suggests ways to overcome them - Provides examples, case studies, activities and useful resources which help illustrate ways and methods of empowering people and enabling their voices to be heard An accessible and wide-ranging book, Engaging Communities and Service Users is a must have text for students and practitioners in social care, health and welfare.

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ENGAGING COMMUNITIES AND SERVICE USERS

Engaging
Communities
and Service
Users

Context, Themes
and Methods

By Billie Oliver
& Bob Pitt

Engaging Communities and Service Users Context Themes and Methods - image 2

Billie Oliver and Bob Pitt 2013

No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 610 Kirby Street, London EC1N 8TS.

Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages.

The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988.

First published 2013 by
PALGRAVE MACMILLAN

Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS.

Palgrave Macmillan in the US is a division of St Martins Press LLC, 175 Fifth Avenue, New York, NY 10010.

Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world.

Palgrave and Macmillan are registered trademarks in the United States, the United Kingdom, Europe and other countries

ISBN: 9780230363076 paperback

This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin.

A catalogue record for this book is available from the British Library.

A catalog record for this book is available from the Library of Congress.

To all those women and men, children and young people
whose voices have yet to be heard.

Contents

List of Figures and Tables

Figures

Tables

List of Activities, Case Studies and Boxes

Activities

Engaging with this book

Defining community

Defining service user

Overarching themes in community

Unchosen communities

Defining involvement

Defining participation

A potpourri of participation models

Understanding engagement

Policy and community

Devising a community programme

Is Britain broken?

Local decision making

Belonging to a community

Identifying a range of local services

Constructed community

New members

Reflecting on the case study

Community hubs

At what age can I ?

UK Citizen test

Refugee, asylum seeker and migrant worker

Citizens Day

Practitioners and active citizenship

Modern day philanthropists

Co-operative organisations

User-led organisations

Service user or powerful partner

Revisiting Swindon Family LIFE Programme and Tower block troubles

Reflecting on community development principles in practice

Reflecting on Gilchrists seven Es in practice

Reflect on the Restless Development case study

Professional tensions and dilemmas

Revisiting Swindon Family LIFE Programme and Restless Development

Boundary crossing

Speaking up for someone

Choosing forms of advocacy

Evaluating mentoring

Understanding the differences between advocacy and mentoring

Reflecting on your learning experiences

Informal education and social capital

Informal education and voluntary participation

Learning activities

Revisiting Swindon Family LIFE Programme

Reflecting on this case study

Using visual media

Liberation or manipulation?

Inputs, processes, outputs and outcomes

National Indicator categories

Evaluating your experiences

Practice and policy

Online community

Reflecting on street parties as community development

Tensions in online communities

Revisiting the Swindon Family LIFE Programme

Identifying spaces

Case Studies

Community at Heart

Big Society

Eden Valley

In Control

Wales Alliance for Citizen Directed Support

The Swindon Family LIFE Programme

Community Resolve: Tower block troubles

Restless Development (Tanzania)

Arab Spring

European citizenship

Active Learning for Active Citizenship programme (ALAC)

Good and active citizen

Community councils

Restless Development (Tanzania)

Working in the community

Practitioner dilemma

My Life My Choice

Advocacy for disabled children and young people

Big Brothers Big Sisters mentoring program

Grandmentors

100 Black Men of London

Mentoring Plus

Saplings in the forest

My new friends

Best Value

Involve

Service user involvement in methadone maintenance programmes

Assessing the Quality of Youth Peer Education (Y-PEER) programmes

Most Significant Change (MSC) technique

Streets Alive

Boxes

Who is a service user?

Localism Act 2011

Traditions or types of citizenship

Active citizenship

Nine plagues

Gilchrists seven Es of community development

Managing endings (Lombard, 2010)

The Advocacy Charter

Four pragmatic steps of empowerment evaluation (Fetterman, 1996)

Acknowledgements

We are indebted to a number of colleagues and friends for their support, advice and generosity in contributing ideas and suggestions to guide our thinking as we developed this book. In particular we would like to thank Jane Dalrymple, Pat Taylor, Harry Shier and Robin Hambleton for their collegiality and insight and for sharing with us some of their own models and ideas. We are also grateful to Frank Harle (Restless Development) and Hen Wilkinson (Community Resolve) for work they are engaged in and for their generosity in helping to develop the interesting case studies we have drawn on. Finally, and in no small measure, we would like to thank our families, and in particular Penny and Iain, for their patience and encouragement.

The author and publisher would like to thank the following publishers and organisations for permission to reproduce copyright material:

Danny Burns, Robin Hambleton and Paul Hoggett for on page 17 from D. Burns, R. Hambleton and P. Hoggett: The Politics of Decentralisation: Revitalising Local Democracy (1994), Palgrave Macmillan Publishers LTD.

John Wiley and Sons for on page 19 from H. Shier: Pathways to participation: openings, opportunities and obligations in Children & Society, 15: 107117.

PART I

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