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Ellen Mutari - Just One More Hand: Life in the Casino Economy

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Ellen Mutari Just One More Hand: Life in the Casino Economy
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Just One More Hand tells a story that workers all over can relate to: an industry that promised a solid and stable livelihood is being transformed by competitive pressures, causing employees to lose their economic footing. What seemed like a good job one day becomes a bad job the next. Incorporating the real experiences of casino employees, the book demonstrates the difficulties for local communities that are building new casinos in the hopes of luring tourists. Local communities placing all their chips on casinos as an economic development strategy face increasingly long odds.
Life stories of individual workers in Atlantic City are explored in the context of the history of the city and the now-global gaming industry. With more and more casinos competing for customers, employees are feeling the brunt of cost-cutting measures, including the wholesale closure of some casinos. While long-time employees are fighting against concessions and wage stagnation, younger workers juggle multiple part-time and seasonal jobs at several casinos. Policy makers hoping to offset these trends are trying to rebrand Atlantic City for a younger, hipper, and more well-to-do clientele using public-private partnerships. Unfortunately, scant attention is being paid to the core issue in economic developmentthe need for sustainable livelihoods and meaningful work. Here, Ellen Mutari and Deborah Figart explore the realities of the industry and the lives and challenges the workers within it are facing.

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Just One More Hand


Just One More Hand

Life in the Casino Economy

Ellen Mutari and Deborah M. Figart

ROWMAN & LITTLEFIELD

Lanham Boulder New York London

Published by Rowman & Littlefield

A wholly owned subsidiary of The Rowman & Littlefield Publishing Group, Inc.

4501 Forbes Boulevard, Suite 200, Lanham, Maryland 20706

www.rowman.com


16 Carlisle Street, London W1D 3BT, United Kingdom


Copyright 2015 by Rowman & Littlefield


All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without written permission from the publisher, except by a reviewer who may quote passages in a review.


British Library Cataloguing in Publication Information Available


Library of Congress Cataloging-in-Publication Data


Mutari, Ellen, 1956

Just one more hand : life in the casino economy / Ellen Mutari and Deborah M. Figart.

pages cm

Includes bibliographical references and index.

ISBN 978-1-4422-3667-7 (cloth : alk. paper) -- ISBN 978-1-4422-3668-4 (electronic)

1. Casinos--United States. 2. Casinos--United States--Employees. 3. Gambling industry--United States--Employees. I. Figart, Deborah M. II. Title.

HV6711.M88 2015

795.092'273--dc23

2014030156


Picture 1 TM The paper used in this publication meets the minimum requirements of American National Standard for Information Sciences Permanence of Paper for Printed Library Materials, ANSI/NISO Z39.48-1992.


Printed in the United States of America

The Workers Ally dealer Aparna guest room attendant Bernice - photo 2
The Workers

Ally

dealer

Aparna

guest room attendant

Bernice

inspector

Caroline

dealer

Connie

surveillance officer

Dario

inventory clerk

Donna

dealer

Emil

craps dealer

Felicia

slot attendant

Graciela

floorperson

Heather

food server

Holly

dealer

Inez

steward

Isiah

dealer

Jesse

dealer

Keith

waiter

Ken

dual rate pit boss

Laurel

dealer

Lena

poker dealer

Lily

costumed beverage server

Manuela

guest room attendant

Marlene

dealer

Nana

seamstress

Nick

bar porter

Nora

loyalty card representative

Patrice

dual rate floorperson

Peter

waiter

Robin

manager

Ruth

beverage server

Sean

surveillance operator

SueBee

pit boss

Terrence

slot technician

Valerie

slot attendant

Walter

food server

Zoe

beverage server

Preface

On a cold winter Wednesday in February 2014, 1,300 people showed up for an emergency job fair at the Golden Nugget casino in Atlantic City. They had heard that fifty job openings were going to be filled immediately. With local casino employment levels at their lowest point in thirty years, the shutdown just one month earlier of another casino that put 1,600 employees out of work, and New Jerseys unemployment rate stubbornly above 7 percent, hopeful applicants lined up in droves for a chance to win one of the positions. The queue snaked around one floor and down the stairs to another floor. The odds of actually landing a job made slot machines look like relatively good investments. Yet, the job fair still seemed like a rare silver lining amid cloudy skies: Executive Vice President and General Manager Tom Pohlman had told the media that the Golden Nugget was seeing a spike in customers following the closing of local competitor Atlantic Club casino. It was looking to hire additional dealers, as well as front desk attendants, cocktail servers, valet attendants, and more.

Then came the heartbreaking announcement from the Golden Nuggets corporate office in Las Vegas: While our gaming revenue has been reported as slightly up in Atlantic City, the comparative increase in business is off [of] a low base and not the reason for the job fair. Instead, applicants were asked if they would relocate to a newer Golden Nugget casino in Lake Charles, Louisiana, that wasnt scheduled to open until the end of the year. They were also told that the Atlantic City property still might hirebut not until warmer weather increased seasonal summer business.

Hard-working people desperate for jobs and being told they had to transplant themselves away from family and community to get them. A recession compounding the long-term loss of business to newer competitors. Where had we seen this story before?

In 1995, we moved to southern New Jersey from southeast Michigan. Teaching economics in Michigan in the early 1990s had allowed us a front-row seat to watch how the economic restructuring of the U.S. economy away from a manufacturing base was transforming peoples lives and livelihoods. Southeast Michigan is dominatedeconomically, culturally, and politicallyby the dynamics of the U.S. automobile industry. In 1990, Deb had landed a tenure-track job in economics (and was subsequently tenured) at Eastern Michigan University in Ypsilanti, Michigan. Ypsilanti was the site of Ford Motor Companys Willow Run bomber factory built during World War II; the plant was shifted to auto production under several owners after the war, eventually becoming a General Motors (GM) facility. While working on her dissertation, Ellen spent several semesters as an economics instructor at Mott Community College in Flint, Michigan, the city made famous in the 1989 Michael Moore documentary Roger and Me. Many of the students taking community college classes in Flint were laid off GM workers whose tuition was subsidized under a union-negotiated agreement. Although our own research during this period focused on issues facing working women, particularly pay equity, flexible working time, and the feminization of work, we often taught and learned from students who were raised in the shadow of the local industry. Any time we needed to illustrate a concept in class, we relied upon examples from the auto industry, knowing that every one of our students would get it.

Using the auto industry to teach economics was germane because it was such a crucial industry in shaping the concepts and language that we use to talk about economic life. Fordism, for example, is a term that describes the political economy of the mid-twentieth-century United States. The term honors Henry Ford, the automobile industry executive who pioneered the Five Dollar Day. In simplified termsfar more simplified than the actual historical record of whether, how, and why Ford paid relatively high wages to his workersauto workers who made good wages could afford to buy cars. The Fordist era of U.S. economic history was a period marked by mass production (assembly line manufacturing) and mass consumption (the rising living standards of middle-class Americans). Keynesian economic policy was the consensus approach, since the oligopolistic manufacturing industries of this era needed to maintain demand for their goods and services in the domestic market.

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