Garry Mitchell - The Trainers Handbook: The AMA Guide to Effective Training

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title	:	The Trainer's Handbook : The AMA Guide to Effective Training
author	:	Mitchell, Garry.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403417
print isbn13	:	9780814403419
ebook isbn13	:	9780585040547
language	:	English
subject	Employees--Training of.
publication date	:	1998
lcc	:	HF5549.5.T7M58 1998eb
ddc	:	658.3/124
subject	:	Employees--Training of.

The Trainer's Handbook The AMA Guide To Effective Training Third Edition Garry Mitchell American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional personshould be sought. Library of Congress Cataloging-in-Publication Data Mitchell, Garry. The trainer's handbook: the AMA guide to effective training/ Garry Mitchell.3rd ed. p. cm. Includes bibliographical references and index. ISBN 0-8144-0341-7 1. EmployeesTraining of. I. Title. HF5549.5.T7M58 1998 658.3'124dc21`97-33473 CIP 1998, 1993, 1987 AMACOM, a division of American Management Association, New York. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2

Page iii CONTENTS Preface to the Third Edition v Acknowledgments vii Introduction ix Part 1: The Nature of Training 1 Chapter 1: The Function and Purpose of Training 3 Chapter 2: The Structure of Training 28 Chapter 3: The Role of the Trainer 54 Part 2: Planning and Preparing for Training 83 Chapter 4: Preparing a Needs Analysis 85 Chapter 5: Evaluating Your Effectiveness 129 Chapter 6: Researching the Subject Matter 151 Chapter 7: Writing the Training Program 168

Page iv Chapter 8: Alternatives to Writing Programs 199 Chapter 9: Aids to Training 212 Chapter 10: Technology and Training 255 Chapter 11: Setting the Physical Environment 277 Part 3: Special Applications in Training 293 Chapter 12:

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