Hendrie Weisinger - The Power of Positive Criticism

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title	:	The Power of Positive Criticism
author	:	Weisinger, Hendrie.
publisher	:	AMACOM Books
isbn10 | asin	:	0814404839
print isbn13	:	9780814404836
ebook isbn13	:	9780585199030
language	:	English
subject	Criticism, Personal, Psychology, Industrial.
publication date	:	2000
lcc	:	BF637.C74W45 2000eb
ddc	:	158.2
subject	:	Criticism, Personal, Psychology, Industrial.

Page iii The Power of Positive Criticism Hendrie Weisinger, Ph.D. American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

Page iv This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Weisinger, Hendrie. The power of positive criticism / Hendrie Weisinger. p. cm. Includes index. ISBN 0-8144-0483-9 1. Criticism, Personal. 2. Psychology, Industrial. I. Title. BF637.C74W45 1999 158.2-dc21 99-34293 CIP 2000 Hendrie Weisinger, Ph.D. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retreival system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, an imprint of AMA Publications, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Page v This book is dedicated to the New York Yankees, who, for more than forty years, have provided me with hundreds of thrills, some chills, inspiration, and motivation, and have often helped me escape the harsh realities of life.

Page vii CONTENTS Acknowledgments ix Introduction xiii Section I: Twenty Tips 1 Tip #1: Befriend Criticism 3 Tip #2: Criticize Strategically 9 Tip #3: Be Improvement-Oriented 13 Tip #4: Protect the Self-Esteem 17 Tip #5: Choose the Right Words 21 Tip #6: Criticize Your Criticisms 25 Tip #7: Involve Your Recipient 31 Tip #8: Remember the Merits Without the But 37 Tip #9: Tell Them What You Want 41 Tip #10: Be Timing-Oriented 45 Tip #11: Use Questions Socratically 49 Tip #12: When Words Don't Work, Use Your Actions 53 Tip #13: Use Your Expectations 57 Tip #14: Acknowledge That It's Subjective 61 Tip #15: Put Motivation in Your Criticisms 65 Tip #16: Use Their World 71 Tip #17: Follow Up, Follow Up, Follow Up 75 Tip #18: Know Your Criteria for Criticizing 79 Tip #19: Listen to Yourself 83 Tip #20: Stay Cool, Calm, and Collected 87 Tips in Action 91

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