Thomas Teal - First Person: Tales of Management Courage and Tenacity (Harvard Business Review Book Series)
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First Person: Tales of Management Courage and Tenacity (Harvard Business Review Book Series)
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This work features 13 first-person accounts of management. It focuses on the human side, with stories of risk-taking, personal sacrifice and accomplishment in a variety of industries, and explores the vision and purpose that drives both the entrepreneur and the CEO to achieve.
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First Person : Tales of Management Courage and Tenacity Harvard Business Review Book Series
author
:
Teal, Thomas
publisher
:
Harvard Business School Press
isbn10 | asin
:
0875846742
print isbn13
:
9780875846743
ebook isbn13
:
9780585196640
language
:
English
subject
Management--Case studies.
publication date
:
1996
lcc
:
HD31.F527 1996eb
ddc
:
658
subject
:
Management--Case studies.
Page iii
First Person
Tales of Management Courage and Tenacity
Edited with an Introduction by Thomas Teal
A HARVARD BUSINESS REVIEW BOOK
Page iv
Copyright 1989, 1990, 1991, 1992, 1993, 1994, 1996 by the President and Fellows of Harvard College.
All rights reserved.
Printed in the United States of America
00 99 98 97 96 5 4 3 2 1
All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the copyright holder.
The Harvard Business Review articles in this collection are available as individual reprints. Discounts apply to quantity purchases. For information and ordering contact Customer Service, Harvard Business School Publishing, Boston, MA 02163. Telephone: (617) 783-7500, 9 a.m. to 5 p.m. Eastern Time, Monday through Friday. Fax: (617) 783-7555, 24 hours a day.
The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Printed Library Materials Z39.48-1984
Library of Congress Cataloging-in-Publication Data First person : tales of management courage and tenacity / edited with an introduction by Thomas Teal. p. cm. (The Harvard business review book series) ISBN 0-87584-674-2 (alk. paper) 1. ManagementCase studies. I. Teal, Thomas. II. Series. HD31.F527 1996 658dc20 95-46818 CIP
Page v
CONTENTS
Introduction
Thomas Teal
ix
Part I The Hard Work of Being a Soft Manager
1 The Hard Work of Being a Soft Manager
William H. Peace
Soft management does not mean weak management. It means candor, openness, and vulnerabilityas well as willingness to take responsibility for hard choices. William H. Peace saw this approach work when his mentor turned around a bad management-labor problem by directly addressing the work force and later when he handled a round of difficult layoffs himself.
3
2 Nothing Prepared Me to Manage AIDS
Gary E. Banas
The articles, seminars, and pamphlets on AIDS in the workplace do not begin to address the real problems that face real managers in real companies. Over a period of four years, two of Gary E. Banas' direct reports developed AIDS, and he attempted to balance his responsibilities to the two men and to the rest of his organization. He found out that there is no easy answer.
15
3 What Asbestos Taught Me about Managing Risk
Bill Sells
As a manager and executive with Johns-Manville, Bill Sells witnessed one of the greatest management blunders of the twentieth century. This blunder was denial. In the end, it took thousands of lives, destroyed an industry, and wiped out as much as 98% of stockholder equity. Here Sells reveals that managerial responsibility must be overt, proactive, and farsighted.
33
Page vi
Part II Empowerment Or Else
1 Empowerment or Else
Robert Frey
In 1984, Robert Frey bought a small manufacturing company with marginal profits, high labor costs, and poor union relations. Today the company has superior profits, lower labor costs, and excellent union relations. Frey describes how he forced empowerment and profit sharing on his employeesand now the workers are pushing him to give them still more responsibility.
59
2 How I Learned to Let My Workers Lead
Ralph Stayer
This account is Ralph Stayer's description of the successful transformation of Johnsonville Sausage, which began with Mr. Stayer changing himself. In 1980, the company was growing and profitablebut the workers weren't committed and motivation was poor. Changing the company meant letting go of his authority and giving his workers a chance to lead.
83
3 The Center-Cut Solution
Timothy W. Firnstahl
Recently, Timothy W. Firnstahl, owner of five successful restaurants in Seattle, came close to losing them all. In this account he tells how he turned the recession to his advantage. He looked to Mikhail Gorbachev and cut off central commandthat is, corporate headquarters. Because Firnstahl's line managers now manage themselves, he's done away with bureaucracy and found a gold mine.
105
4 Managing without Managers
Ricardo Semler
What is the best company in Brazil to work for? Ricardo Semler's Semco, where top management lets workers make corporate decisions, come to work whenever they want, and study the company books at willand where the company enjoys a 40% growth rate! The three key principles that hold this heretical management model together: work force democracy, profit sharing, and free access to information.
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