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Cultural Intelligence in the World of Work: Past, Present, Future
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Yuan Liao
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Springer Nature
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2020
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Springer Series in Emerging Cultural Perspectives in Work Organizational and - photo 1

Springer Series in Emerging Cultural Perspectives in Work, Organizational, and Personnel Studies

Series Editors

Sharon Glazer

Division of Applied Behavioral Sciences, University of Baltimore, Baltimore, MD, USA

Catherine T. Kwantes

Department of Psychology, University of Windsor, Windsor, ON, Canada

More information about this series at http://www.springer.com/series/16418

Yuan Liao and David C. Thomas

Cultural Intelligence in the World of Work

Past, Present, Future

Yuan Liao

Discipline of International Business, University of Sydney Business School, University of Sydney, Darlington, NSW, Australia

David C. Thomas

Peter B. Gustavson School of Business, University of Victoria, Victoria, BC, Canada

ISSN 2662-4672 e-ISSN 2662-4680

Springer Series in Emerging Cultural Perspectives in Work, Organizational, and Personnel Studies

ISBN 978-3-030-18170-3 e-ISBN 978-3-030-18171-0

https://doi.org/10.1007/978-3-030-18171-0

Springer Nature Switzerland AG 2020

This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.

The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

This Springer imprint is published by the registered company Springer Nature Switzerland AG

The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland

Acknowledgements

The authors thank the editors, Sharon Glazer and Catherine Kwantes, two anonymous reviewers, and Mark Peterson for their constructive feedback on this monograph.

Contents

Part I Defining and Measuring Cultural Intelligence

Part II Present and Future Research on Cultural Intelligence

List of Figures

Fig. 2.1 Components of cultural intelligence (Earley & Ang, 2003)

Fig. 2.2 Domain of cultural intelligence (Thomas et al., 2008)

Fig. 3.1 SFCQ scale (Thomas et al., 2015)

Fig. 3.2 Indirect reflective factor structure of SFCQ (Thomas et al., 2015)

List of Tables

Table 2.1 Definitions and applications of cultural intelligence (Thomas et al., 2008)

Table 3.1 Means, standard deviations, scale reliabilities, and intercorrelations (Van Dyne et al., 2008)

Table 3.2 Hierarchical regression analysis (Van Dyne et al., 2008)

Table 3.3 Model fit indices and chi-square difference tests of measurement equivalence (Thomas et al., 2015)

Table 3.4 Correlations between SFCQ, EQ, personality, and multicultural experience variables (Thomas et al., 2015)

Table 4.1 Summary of theoretical and full models in domestic and international samples (Gabrenya et al., 2011)

Table 5.1 Prior international experience and cultural intelligence

Table 5.2 Personality traits/skills and cultural intelligence

Table 5.3 Formal training and cultural intelligence

Table 5.4 Experiential learning and cultural intelligence

Table 6.1 Cultural intelligence and cultural judgment and decision making, and creativity

Table 6.2 Cultural intelligence and intention to work abroad

Table 6.3 Cultural intelligence and cross-cultural adjustment

Table 6.4 Cultural intelligence and job performance

Table 6.5 Cultural intelligence and leadership

Table 6.6 Cultural intelligence and interpersonal level outcomes

Table 7.1 Mediating effect of cultural intelligence

Table 7.2 Moderating effect of cultural intelligence

Table 7.3 Cultural intelligence at higher levels

Part I Defining and Measuring Cultural Intelligence

Springer Nature Switzerland AG 2020

Y. Liao, D. C. Thomas Cultural Intelligence in the World of Work Springer Series in Emerging Cultural Perspectives in Work, Organizational, and Personnel Studies https://doi.org/10.1007/978-3-030-18171-0_1

1. Cross-Cultural Competence

Yuan Liao

(1)

Discipline of International Business, University of Sydney Business School, University of Sydney, Darlington, NSW, Australia

(2)

Peter B. Gustavson School of Business, University of Victoria, Victoria, BC, Canada

Yuan Liao (Corresponding author)

Email:

David C. Thomas

Email:

Abstract

Early research on cultural competence laid the groundwork for the development of the cultural intelligence construct. First, the early sojourner research began with a search for an overseas type, but ultimately shifted the focus to the identification of a dynamic set of skills and abilities. Next, models of cross-cultural effectiveness provided the identification of important elements that have influenced the conceptualization of cultural intelligence. Components models identified numerous factors potentially related to intercultural effectiveness, including some that anticipated the higher order cognitive skills associated with cultural intelligence. Coping and adjustment models presented cross-cultural skills in terms of broad skills dimensions, while also considering the effect of contextual factors. Developmental and learning models highlighted the importance of intercultural experience in the development of intercultural competence, which is reflected in the development of cultural intelligence. Despite the production of numerous instruments designed to tap into the construct of cross-cultural competence or related ideas, no truly satisfactory measure gained widespread acceptance. In this chapter, we review the theoretical development of cross-cultural competence and summarize seven of the most popular measures of this construct.

Keywords

Cross-cultural competence Cultural intelligence Intercultural skills Adjustment Social learning theory Experiential learning theory Cultural dimensions Measurements

In todays organizations , we are reminded on a daily basis of the interconnected world in which we live. This globalization has many effects, but one of the most important is the requirement to interact with people from other cultures. People in organizations of all types are now presented with the opportunity to engage, on an unprecedented level, with culturally different others to solve problems, make decisions, sell products, develop new ideas, and indeed just survive the rigors of our daily working lives. Never before has competence in cross-cultural interactions been more important in organizational life.

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