Martin Roger L. - Creating Great Choices A Leaders Guide to Integrative Thinking
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Integrative thinking is a powerful idea that offers new answers to our toughest problems. In this compelling work, Riel and Martin show us how to use this fresh mental model to make great choices rather than settle for weak compromises. Bursting with practical tips, engaging exercises, and keen insights, this book belongs within arms reach of every leader trying to navigate the future.
DANIEL H. PINK, author, Drive and To Sell Is Human
In an age where society is tending more and more to lock in on one line of thinking, Riel and Martin give us the tools to break away from our prejudices and eliminate our blind spots, giving us the chance to arrive at a different and better conclusion. A critical tool in both business and life.
LOWELL C. McADAM, Chairman and CEO, Verizon Communications
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Copyright 2017 Jennifer Riel and Roger L. Martin
All rights reserved
No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to , or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
First eBook Edition: Sep 2017
ISBN: 9781633692961
eISBN: 9781633692978
For our eternally supportive spouses,
Stephen Leckey and Marie-Louise Skafte, with love
There is an invisible strength within us; when it recognizes two opposing objects of desire, it grows stronger.
RUMI
I n 2007, Roger wrote a book called The Opposable Mind . The title was a nod to that most useful of tools, the opposable thumb. Shared by humans and most primates, the opposable thumb is what we use to create tension against our fingers to grasp and manipulate objects. Similarly, the opposable mind is one that can create tension between ideas, using that tension to develop new answers to challenging problems. Roger called this practice integrative thinking and argued that mastery of it is what sets highly successful leaders apart from the masses.
In the book, Roger tells the stories of remarkable leaders like Isadore Sharp, founder of Four Seasons Hotels; Bob Young, former CEO of Red Hat, Inc.; and Victoria Hale, creator of the Institute for One World Health. Although these leaders shared little by way of context or background, Roger saw one powerful connection between them: each of these leaders used integrative thinking to solve their toughest problems. These most difficult choices came in the form of an unsatisfying either-or choice: a trade-off between existing answers that were not good enough to truly solve the problem. Rather than choose between the suboptimal options, these leaders used opposing ideas to help them build integrative answers. The result of their thinking processes were new choices that creatively resolved the original either-or problem and produced new value for the world.
The leaders that Roger studied share the predisposition and the capability to hold two diametrically opposing ideas in their heads. And then, without panicking or simply settling for one alternative or the other, theyre able to produce a synthesis that is superior to either opposing idea. In The Opposable Mind , Roger explored this discipline of consideration and synthesis, explaining what he believed these leaders had done to solve their toughest challenges. It was, he said, a way of thinking that contained within it four critical elements.
First, they expanded what was salient to a decision, taking more things into account when thinking about a problem. Second, they explored complex causal relationships, embracing the relationships between the salient variables. Third, they architected the problem so as to take the whole problem into account, structuring with discipline and purpose rather than focusing only on the piece-parts of the problem. Finally, they actively worked toward the creative resolution of unacceptable trade-offs rather than meekly accept them; before moving on, these leaders strove to gain new insight and a resolution of the tension between ideas.
Articulating this theory of integrative thinking was one thing. It was another to teach it. So Roger asked Jennifer to join him in his work, helping translate the theory to action and expanding from the (mainly corporate) executives profiled in The Opposable Mind to individuals in a wide range of organizations. Over the past decade, together with some wonderful colleagues, we have engaged with corporate executives in various industries but also with undergraduate students, graduate MBA and executive MBA students, business managers, nonprofit and government agency leaders, teachers, and even elementary-school students. From each group, we have learned a great deal about the theory and practice of integrative thinking.
We found, for instance, that the stories in The Opposable Mind , which had proven inspirational to readers, could actually be a barrier to learning. We also learned that integrative thinking is applicable to a much broader set of problems than we once imagined, by a much broader array of leaders. And we saw, as we had always hoped, that integrative thinking is not an innate skillone you either have or dont havebut rather is a practice that can be cultivated over time.
As we began to translate the book into lesson plans and courses, we found a troubling gap emerged between knowing and doing. Even for students who could easily recount the stories and who understood the tools at a cognitive level, it was often a struggle to apply integrative thinking to their own challenges and in their own contexts. In part, this was the effect of using aspirational leaders as our subjects; it proved difficult to understand how to translate the actions of, say, A.G. Lafley, then CEO of Procter & Gamble (P&G), to students own contexts. Our students didnt work for P&G, and they werent CEOs. The translation task, it turns out, was especially difficult when the story was both vivid and real. It was easy to get swept up in the details of the narrative, the characters, and the specific actions undertaken. The broader lessons could be overlooked.
In our teaching, we had to strike a more effective balance between storytelling and application. We have attempted to do that in this book as well. We still tell stories, because theyre fun and instructive, but you will find much greater emphasis on methodology in this book than in The Opposable Mind . In that way, this one is intended to be a how-to book rather than a know-what book. We encourage you to work on your own challenges as you read and to engage in the short Try This exercises you will find throughout the chapters. Theyre intended to help you apply what youre reading in real time. You will also find templates at the end of many of the chapters, to help you structure these discussions.
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