Nicholas Goodnight - Automotive Engine Performance: CDX Master Automotive Technician Series

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ISBN: 978-1-284-10206-2

Library of Congress Cataloging-in-Publication Data unavailable at time of printing.

6048

Printed in the United States of America

232221201910987654321

This book was created to help you on your path to a career in the transportation industry. Employability basics covered early in the text will help you get and keep a job in the field. Essential technical skills are built in, cover to cover, and are the core building blocks of an advanced technicians skill set. This book also introduces strategy-based diagnostics, a method used to solve technical problems correctly on the first attempt. The text covers every task the industry standard recommends for technicians. This textbook will help you on your path to a successful career.

As you navigate this textbook, ask yourself, What does a technician need to know and do at work?

This textbook is set up to answer that question. Each chapter starts by listing the technicians tasks that are covered within. These are the objectives for that chapter. Each chapter ends by reviewing those things a technician needs to know. The content of each chapter is written to explain each objective. As you study, continue to ask the question above. Gauge your progress by imagining yourself as the technician. Do you have the knowledge, and can you perform the tasks required at the beginning of each chapter? Combining your knowledge with hands-on experience is essential to becoming a Master Technician.

During your training, remember that the best thing you can do as a technician is learn to learn. This will serve you well because vehicles keep advancing, and good technicians never stop learning.

Stay curious. Ask questions. Practice your skills, and always remember that one of the best resources you have for learning is right there in your classroom: your instructor.

Best wishes and enjoy!

The CDX Automotive Team

Reviewers

Scott Webb, B.Ed.

Automotive Instructor

ASE Master Technician

Advanced Engine Performance Technician

Timothy A. Brown

ASE Master Technician

A.S. Automotive Technology

Automotive Instructor and Dept. Chair of Transportation Programs

SouthTech Academy

Boynton Beach, Florida

Robert M. Huffman, MS

ASE Master Technician

Associate Professor

Ivy Tech Community College

Jeffrey A. Evans

ASE Master Technician

L1 & L3 Certified and GM Master Technician

Learning Objectives

After reading this chapter, you will be able to:

• Describe the purpose and use of vehicle service history.
• Demonstrate an understanding of the active listening process.
• Demonstrate an understanding of the strategy-based diagnosis process.
• Describe step one of the strategy-based diagnosis.
• Describe step two of the strategy-based diagnosis.
• Describe step three of the strategy-based diagnosis.
• Describe step four of the strategy-based diagnosis.
• Describe step five of the strategy-based diagnosis.
• Explain how the three Cs are applied in repairing and servicing vehicles.
• Describe the information and its use within a repair order.

ASE Education Foundation Tasks

See Appendix A to view the 2017 ASE Education Foundation Automobile Accreditation Task List Correlation Guide.

You Are the Automotive Technician

A regular customer brings his 2014 Toyota Sienna into your shop, complaining of a clicking noise when he turns the steering wheel. You ask the customer further questions and learn that the clicking happens whenever he turns the wheel, especially when accelerating. He tells you he has just returned from vacation with his family and has probably put 300 miles (482 km) on the car during their trip.

1. What additional questions should you ask the customer about his concern, the clicking noise he hears when turning?