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Long Vicki E(Contributor) - Telephone triage for obstetrics and gynecology

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Long Vicki E(Contributor) Telephone triage for obstetrics and gynecology

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Provide top-level obstetrics and gynecology telephone triage that is safe, efficient, and effective, withTelephone Triage for Obstetrics & Gynecology, 3rd Edition.
This at-your-fingertips guide offers a wide range of current, evidence-based protocols, backed by proven patient-questioning techniques, quick-reference charts, and real-life patient scenarios. Adaptable to private practice, hospital, clinic, or call center, this invaluable guide will help ensure that your telephone triage standards stay high, while your practice serves individual patient situations with empathy and accuracy, right from the start.
Be expertly guided through the telephone triage rigors of data-gathering, protocols, and patient education, with these vital features:
NEWchapter on incorporating internet researchinto advice on specific protoc
NEWand expanded protocolsthat offer updated content on preconceptual screening, infectious disease impacts on pregnancy, infertility management, and emergency contraception
Quick-reference sectionsthat arrange protocols alphabetically for fast locating
Easy-to-follow, data-gathering, flowchart formatthat helps you quickly determine the nature and urgency of the callers problem, and choose the appropriate intervention
Easy-to-explain patient-education sectionsafter each protocol
Basic Triage Assessment Formsthat address specific problems and require vital patient data
Guidance on developing telephone charismaand the power of sympathetic listening
Effective patient questioning techniquespertinent questions to ask, types of questions, time management, getting clarification
Real-life call scenariosthat point out problems with not listening fully to the patient, skipping relevant questions, or exerting judgments
Covers telephone triage basics, includinglogistical and legal considerations, assessments, telephone communication basics and challenges, and more
Offers obstetric protocols, includingoverviews of preconceptual and infertility, early management of unintended pregnancy, fetal prenatal screening, early pregnancy evaluation and surveillance, and more
Offers gynecologic protocols, includingoverviews of abnormal bleeding and spotting, amenorrhea, barrier contraceptives, breast complaints, emergency contraception, injectable contraceptives, intrauterine contraception, menopausal concerns, and more
Vital guidancefor all gynecologic nurses, obstetric nurses, certified nurse midwives, OB/GYN nurse practitioners, all triage nurses, and health professionals at call centers
Your book purchase includes a complimentary download of the enhanced eBook for iOS, Android, PC, and Mac.Take advantage of these practical features that will improve your eBook experience:
The ability to download the eBook on multiple devices at one timeproviding a seamless reading experience online or offline
Powerful search tools and smart navigation cross-links that allow you to search within this book, or across your entire library of VitalSource eBooks
Multiple viewing options that enable you to scale images and text to any size without losing page clarity, as well as responsive design
The ability to highlight text and add notes with one click
About the Clinical Editors
Vicki E. Long, DNP, RN, CNM, is an Assistant Professor at the School of Nursing, University of South Carolina Aiken.
Patricia C. McMullen, PhD, JD, WHNP-BC, RN, FAANP, FAAN, is a Professor and Dean of the School of Nursing, The Catholic University of America, Washington, DC.

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Acknowledgments

We would like to thank Chris, Bill, Erin, and Ben for their patience, support, humor, and love. We could not have done this without you!

Type of Resource

Information Resources

Address and/or Website

Telephone Number

Comment

Adolescent Gynecology

Association of Reproductive Health Professionals

www.arhp.org

1300 19th St., NW Suite 200, Washington, DC 20036

202-466-3825

Research, education, and practice information on reproductive health issues

North American Society of Pediatric and Adolescent Gynecology

www.naspag.org

19 Mantua Road, Mt. Royal, NJ 08061

856-423-3064

FAX: 856-423-3420

E-mail:
hq@
naspag.
org

Conducts education programs in pediatric and adolescent gynecology; contains clinical resources and educational materials

Teen Health Healthfinder.gov

https://health
finder.gov/
FindServices/
SearchContext.
aspx?topic=1141

200 Independence Ave., SW Washington, DC 20201

An information service offered by the U.S. Department of Health and Human Services.

Provides information to teens, parents, and health care providers on adolescent wellness, sexuality, and reproductive health

Adoption Agencies

Adoption.com

Adoption.com

343 East 4th St., Suite 209, Rexburg, ID 83440

800-US-ADOPT (87-23678)

Information on unplanned pregnancy, parent profiles, adoptive parents, research, and reunion

Adopting.com

Adopting.com

May direct questions to

Contains an index of adoption resources, sites available on the Internet

Birthright International

www.
birthright.
org

800-550-4900

Provides pregnancy and adoption services via a nationwide network

Bed Rest/Preterm Labor Support

Sidelines

www.
sidelines.
org

PO Box 1808 Laguna Beach, CA 92652

888-447-4754

Provides online resources, articles, and scheduled chats for those on bed rest

Bed Rest Club

https://
community.
baby
center.
com/
post/
a39704506/
bedrest_buddies

Online community for women on bed rest

Breast Cancer Support

American Cancer SocietyReach to Recovery

https://
www.
cancer.org/
treatment/
support
programs
and
services/
reach
to
recovery.
html

800-227-2345

Face-to-face or telephone support for women and men with a personal concern about breast cancer

ABCD: after breast cancer diagnosis

http://www.
abcdbreast
cancersupport/
org

5775 N. Glen Park Rd., Suite 201, Glendale, WI 53209

E-mail:

800-0221-2141 (English)

800-986-9505 (Spanish)

Hotline with interpreters in 150 languages available; contains message boards and telephone support for cancer patients and families

Breastfeeding Support

Le Leche League International

www.llli.org

110 Horizon Dr., Suite 210, Raleigh, NC 27615

Helpline

877-452-5324

Support services for breastfeeding women

Lactation Education Resources

https://www.
lactation
training.
com/

6329 Genoa Rd, Tracys Landing, MD 20779

443-203-8553

FAX: 410-648-2570

How to become a certified lactation consultant; lactation information

Medela

medela breast
feedingus.
com

1101 Corporate Dr., McHenry, IL 60050

800-435-8316

FAX: 1-800-995-7867

Breastfeeding information from breast pump company; times and solutions for pumping

Childbirth Education

Lamaze International

www.
lamaze.
org

2025 M Street, NW Suite 800, Washington, DC 20036-3309

202-367-1128

FAX: 202-367-2128

Provides directory of Lamaze instructors, how to become certified as an instructor, and information on Lamaze; includes Spanish language version of site

Bradley Method

www.
Bradleybirth.
com

PO Box 5224 Sherman Oaks, CA 91413-5224

800-4-A-BIRTH (2-24784)

Information on becoming an instructor, classes and the Bradley method

International Childbirth Education Association (ICEA)

www.
icea.
org

110 Horizon Drive, Suite 210, Raleigh, NC 27615

800-624-4934

FAX: 1-919-459-2075

Directory of instructors, how to become certified, and philosophy of ICEA

Contraception

Centers for Disease Control and PreventionCDC Contraceptive Guidance for Health Care Providers

https://
www.
cdc.
gov/
reproductive
health/
contraception/
contraception_
guidance.
htm

1600 Clifton Rd., Atlanta, GA 30329-4027

800-CDC-INFO (232-4636)

TTY: 800-232-6348

Latest news, research, organizations, journal articles, and clinical trials

U.S. National Library of MedicineNational Institutes of Health

www.
nlm.
nih.
gov/
medlineplus/
birthcontrol.
html

For e-mail updates:
https://
medlineplus.
gov/
listserv.
html

8600 Rockville Pike, Bethesda, MD 20895

Selected online resources and links to additional websites

Cord Blood Banking

Cord Blood Registry

http://
www.
cordblood.
com

6550 S. Bay Colony Dr., Suite 100, Tucson, AZ 85756

888-932-6568

Provides cord blood banking information and services

ViaCord

http://
www.
viacord.
com

930 Winter St., Suite 2500

Waltham, MA 02451

866-668-4895

Offers cord blood banking information and services

Emergency Contraception

Office of Population Research, Princeton University

ec.princeton.
edu.not
-2-late.
com

Princeton University

Wallace Hall, Princeton, NJ 08544

609-208-4870

FAX: 609-208-1039

Explains emergency contraception, options, emergency contraception providers

Office on Womens HealthU.S. Department of Health and Human Services

https://
www.
womens
health.
gov/
about-us

200 Independence Ave., SW Washington, DC 20201

800-994-9662

Provides valuable information on contraception

Ethical Information

American Academy of Family Physicians

http://
www.
aafp.
org/
about/
policies/
all/
reproductive
decisions.
html

1133 Connecticut Ave., NW, Washington, DC 20036

Website on reproductive legislation

American College of Nurse Midwives

http://
www.
midwife.
org/
ACNM/
files/
ACNM
Library
Data/
UPLOAD
FILENAME/
000000000293/
Code
of-Ethics
-w-Explanatory
Statements
June

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